2nd Line IT Support Technician

Sheringham High School, Sheringham, Norfolk, NR26 8ND

14 days remaining to apply

• Closing date

  19 September 2024 at 9am

• Date listed

  12 August 2024

Job details

• Job role:
  • IT support
• Visa sponsorship: Visas cannot be sponsored
• Working pattern: Full time
• Contract type: Permanent
• Full-time equivalent salary: £26,421.00 - £28,770.00 Annually (Actual)

2nd Line IT Support Technician job summary

We run a Microsoft Windows network and make extensive use of Microsoft 365 E-mail, Sharepoint and Teams Cloud Services. We also use Microsoft SCCM and InTune for software deployment to Windows desktops, iPads and Chromebooks.

Professional development is important to us, and we’ll take the time to grow and develop your skills, knowledge, experience and formal qualifications. You would be involved in resolving ServiceDesk calls logged by staff across a number of Trust schools. You will also be involved in IT project work. Recent examples of this include the migration of schools from one network to another, implementation of a trust-wide VoiP telephony system and hardware and software upgrades at all schools.

Key responsibilities:

Delivering exceptional second line support, addressing a range of technical issues with agility and efficiency.

Engaging directly with staff at all levels, providing friendly yet thorough support, and establishing strong relationships based on trust and reliability.

Demonstrating a keen ability to juggle multiple tasks ('plate spinning'), showcasing your natural problem-solving talents to address challenges swiftly.

Conducting thorough investigations into complex issues, ensuring all customer needs are met with a solution-focused approach.

Some of what we’re looking for:

A proactive mindset, ideal for those looking to step up from a first line support role or transition from another second line support position into a different sector.

Excellent interpersonal skills, capable of relating well to staff and colleagues alike in a friendly yet professional manner

A team player who is keen to contribute to a tight-knit group, thriving in a collaborative and supportive environment.

Knowledge and experience of firewall configuration and Internet filtering would be an advantage.

A full driving licence is essential

Experience in an educational environment would be an advantage

You’ll be based at Sheringham High School but will be expected to work across all our schools.

Salary: £26,421 - £28,770

Contract: 37 hours per week

Benefits: Local Government Pension Scheme, minimum of 26 days annual holiday plus bank holidays

Closing date: Friday 19th September 2024 but our roles are popular so we may close this earlier and would encourage you to not delay your application.

The Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. If appointed, you will be required to undertake a Disclosure Barring Service (DBS) check and comply with child protection policies and practices.

Commitment to safeguarding

The successful candidate will have to meet the requirements of the person specification in order to be offered the post and will be subject to an enhanced DBS check. We welcome applications regardless of age, disability, gender, ethnicity, sexual orientation, religion or belief. Only applications submitted on the official application form will be considered.
Sheringham High School is committed to the protection and safety of its students

Applying for the job

This school accepts applications through their own website, where you may also find more information about this job.

CVs are not accepted.

Visas cannot be sponsored.

If you're interested in teaching or training to teach in England as an international citizen, we can help you understand your next steps.

About Sheringham High School

• School type: Academy, ages 11 to 18
• Education phase: Secondary
• School size: 703 pupils enrolled
• Age range: 11 to 18
• Ofsted report: View Ofsted report (opens in new tab)
• School website: Sheringham High School website (opens in new tab)
• See more jobs: teaching-vacancies.service.gov.uk/organisations/sheringham-high-school (opens in new tab)

Sheringham High School became an Academy in 2011 and is situated on the North Norfolk coast, forty or so minutes from Norwich. Until September 2021, Sheringham High was the central high school in the North Norfolk Academy Trust which has now merged with Synergy MAT.

We are a popular School that caters for over 700 students aged from 11 to 18 who live in Sheringham, Holt and the many surrounding villages. The School occupies a wonderful campus set in its own spacious playing fields with views of the sea.

Visitors comment on the very positive relationships between staff and students, and recognise the focus on learning in a caring and supportive environment. We provide a rich extra-curricular programme that includes a range of artistic, social, technological, literary, linguistic, sporting, dramatic, STEM and musical activities which the appointee should be looking to support.

Our best ambassadors are our students and we warmly welcome potential applicants to visit the School and see it in action.

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