2nd Line IT Support Technician
Synergy Multi Academy Trust, Norwich, NR10 4JTThis job expired on 18 October 2024
Closing date
18 October 2024 at 12pm (midday)
Date listed
20 September 2024
Job details
Job role
- IT support
Visa sponsorship
- Visas cannot be sponsored
Working pattern
- Full time
Contract type
- Permanent
Full-time equivalent salary
- £26,421.00 - £28,770.00 Annually (FTE)
2nd Line IT Support Technician job summary
We run a Microsoft Windows network and make extensive use of Microsoft 365 E-mail, Sharepoint and Teams Cloud Services. We also use Microsoft SCCM and InTune for software deployment to Windows desktops, iPads and Chromebooks.
Professional development is important to us, and we’ll take the time to grow and develop your skills, knowledge, experience and formal qualifications. You would be involved in resolving ServiceDesk calls logged by staff across a number of Trust schools. You will also be involved in IT project work. Recent examples of this include the migration of schools from one network to another, implementation of a trust-wide VoiP telephony system and hardware and software upgrades at all schools.
Key responsibilities:
Delivering exceptional second line support, addressing a range of technical issues with agility and efficiency.
Engaging directly with staff at all levels, providing friendly yet thorough support, and establishing strong relationships based on trust and reliability.
Demonstrating a keen ability to juggle multiple tasks ('plate spinning'), showcasing your natural problem-solving talents to address challenges swiftly.
Conducting thorough investigations into complex issues, ensuring all customer needs are met with a solution-focused approach.
Some of what we’re looking for:
A proactive mindset, ideal for those looking to step up from a first line support role or transition from another second line support position into a different sector.
Excellent interpersonal skills, capable of relating well to staff and colleagues alike in a friendly yet professional manner
A team player who is keen to contribute to a tight-knit group, thriving in a collaborative and supportive environment.
Knowledge and experience of firewall configuration and Internet filtering would be an advantage.
A full driving licence is essential
Experience in an educational environment would be an advantage
You will mainly work with our schools in North Norfolk but must have the ability to commute to all our schools.
Salary: £26,421 - £28,770
Contract: 37 hours per week
Benefits: Local Government Pension Scheme, minimum of 26 days annual holiday plus bank holidays
Closing date: Friday 18th October 2024 but our roles are popular so we may close this earlier and would encourage you to not delay your application.
The Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. If appointed, you will be required to undertake a Disclosure Barring Service (DBS) check and comply with child protection policies and practices.
Commitment to safeguarding
Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment.
Our recruitment process follows the keeping children safe in education guidance.
Offers of employment may be subject to the following checks (where relevant):
childcare disqualification
Disclosure and Barring Service (DBS)
medical
online and social media
prohibition from teaching
right to work
satisfactory references
suitability to work with children
You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.
About Synergy Multi Academy Trust
- Type
- Multi-academy trust
Head office location
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