Apprentice IT Technician
Asset Education, Ipswich, IP4 2LTThis job expired on 7 December 2024
Job start date
6 January 2025
Closing date
7 December 2024 at 11:59pm
Date listed
5 March 2024
Job details
Job role
- IT support
Visa sponsorship
- Visas cannot be sponsored
Working pattern
- Full time
Contract type
- Fixed term
Full-time equivalent salary
- £6.40 Hourly dependent on age
Apprentice IT Technician job summary
An exciting opportunity has arisen at ASSET Education for the position of an IT Apprentice working for the Trust IT team based in our Ipswich Hub. We are looking for people with a real passion for IT to join our team. In the role of IT Apprentice you will be supporting the IT infrastructure within schools and the teaching and learning. There will be support and guidance available to you from our team of technicians as well as the opportunity to network with them across the trust. We are able to train on a variety of systems we use across the trust including network infrastructure, web design, audio visual and a range of other services.
ASSET Education is an Education Trust which is currently made up of fourteen primary schools across Suffolk.
This role will include but is not limited to:
Completing an Apprenticeship qualification with a College or similar provider.
Assisting to deliver an efficient IT Service to our Trust schools with high levels of satisfaction.
Deploying software and hardware solutions
Maintain and advise on availability of IT equipment, preparing and setting up as required
Liaising with and providing advice and support to teaching staff in the preparation and delivery of lessons
Providing advice and practical support to pupils and ensure compliance with safe working practices
Attend lessons when required to assist pupils with IT work
Full driving licence and own car desirable but not essential
Reporting to: IT Manager/ Cluster Lead
Mentoring and On the Job training
You will be mentored by an Cluster Lead
You will will be taught by other members of the Team
There will be days when you will need to be able to work under your own initiative
You will be working at different schools in your working week.
Main Duties and Responsibilities:
To provide first line helpdesk support to students and staff for hardware, software, audio-visual, photocopiers and telephone equipment and other ICT Support tasks as directed by the IT Manager, Cluster lead, IT Technicians and the Headteacher
Logging all support calls within the helpdesk system, ensuring that all relevant information is captured and correctly prioritised.
Monitoring the helpdesk system for incoming requests, and action for support or additional information.
Ensuring that all issues are progressed to meet agreed SLA targets.
Ensuring that all issues are kept up to date and staff members are informed of the progress.
Ensuring that all issues are updated with the full resolution details prior to closure.
To install and configure hardware and software.
To assist with the upkeep of the Trust I.T. inventory.
To help maintain appropriate stock levels of computer consumables and accessories.
To maintain satisfactory standards of safety, security and risk management in relation to IT and IT equipment.
To undertake any other relevant duties as may reasonably be requested by the IT manager, IT Technicians and the Headteacher
Up to date User account administration.
Classroom technical support and assistance including supporting learning in lessons.
Daily checking and maintenance of computer suites; printer and photocopier toner/ink cartridge replacement and filling with paper as required.
Periodic hardware audits as directed by the IT Manager
Daily checks around the school site to identify potential technical support issues.
Assisting with audio‐visual setups for assemblies and calendared after‐school events.
Helping identify useful Apps/software to support learning or improve working processes.
Commitment to safeguarding
Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment.
Our recruitment process follows the keeping children safe in education guidance.
Offers of employment may be subject to the following checks (where relevant):
childcare disqualification
Disclosure and Barring Service (DBS)
medical
online and social media
prohibition from teaching
right to work
satisfactory references
suitability to work with children
You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.
About Asset Education
- Type
- Multi-academy trust
Head office location
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