Customer Service Officer

Star Salford Academy, Worsley, Greater Manchester, M28 0BB

19 days remaining to apply

• Job start date

  20 April 2026

• Closing date

  29 March 2026 at 11:59pm

• Date listed

  10 March 2026

Job details

• Job role:
  • Administration, HR, data and finance
• Visa sponsorship: Visas cannot be sponsored
• Working pattern: Part time: 18.5 hours per week (11.15am-4.00pm Monday and Thursday. 11.15am-4.15pm Tuesday and Wednesday) Term Time plus 2 weeks
• Contract type: Permanent
• Full-time equivalent salary: £24,796 to £25,185 per annum (pro-rata £10,937.38 to £11,108.97 per annum)

What skills and experience we're looking for

Who we’re looking for

We’re looking for a talented individual to provide an exceptional business support service to our pupils, teachers and wider stakeholders. As a key member of our school’s business support team, your expertise will help to deliver an outstanding learning environment for our young people.

The successful candidate will be a committed team player with excellent organisational and specialist technical skills. You will have extensive experience of delivering outstanding customer service and possess the ability to develop relationships across our school and the Star community.

You will have:

• NVQ Level 1/Level 2 or equivalent qualification. Good level of literacy and numeracy skills to GCSE standard or experience in relevant discipline.
• Experience in an administrative/reception role.
• Experience of working within an educational environment.
• The ability to use IT software packages, e.g. MS Office and data bases and its application in schools.
• An understanding of relevant processes and systems in use within schools to deliver effective customer care.

What the school offers its staff

Star Salford Academy is a 5-form entry mixed secondary school for 11 to 16 year olds, which opened in September 2023. Like all Star schools, Star Salford Academy has a leadership specialism.

We provide a knowledge-based academic curriculum alongside a rich and diverse leadership programme that grows character and inspires charitable and social action. Our pursuit of educational excellence is based upon our fundamental belief that every pupil has the capacity to become a successful and inspirational leader.

During its opening year, the school admitted an intake of 150 pupils in Year 7. We will continue to admit a new intake of Year 7 pupils at the beginning of each academic year.

Further information about the job

The candidate will be required to undergo a full enhanced DBS check and must be eligible to work in the UK.

Visas cannot be sponsored.

If you're interested in teaching or training to teach in England as an international citizen, we can help you understand your next steps.

Commitment to safeguarding

Star Academies is committed to safeguarding, safer recruitment and promoting the welfare of pupils. Our comprehensive recruitment and selection processes aim to discourage and screen out unsuitable applicants. Successful candidates are subject to rigorous pre-employment checks.

We are equally committed to eliminating discrimination and encouraging diversity. We aim for our workforce to be representative of society and that each employee feels respected and able to give their best. We are committed to providing equality and fairness in our recruitment and employment practices and not to discriminate on any grounds. We oppose all forms of unlawful and unfair discrimination.

Applying for the job

Apply for the job by following the link below.

CVs will not be accepted for this application.

Additional documents

If you need these documents in an accessible format, please contact the school.

JDPS - Customer Services Officer.pdf - 334 KB (opens in new tab)

About Star Salford Academy

• School type: Free School, ages 11 to 16
• Education phase: Secondary school
• School size: 276 pupils enrolled
• Age range: 11 to 16
• Ofsted report: View Ofsted report
• School website: Star Salford Academy website
• Email address: info@starsalford.org
• Phone number: 0161 383 0001
• See more jobs: teaching-vacancies.service.gov.uk/organisations/star-salford-academy

Star Salford Academy is a 5-form entry mixed secondary school for 11 to 16 year olds, which opened in September 2023. Like all Star schools, Star Salford Academy has a leadership specialism.

We provide a knowledge-based academic curriculum alongside a rich and diverse leadership programme that grows character and inspires charitable and social action. Our pursuit of educational excellence is based upon our fundamental belief that every pupil has the capacity to become a successful and inspirational leader.

During its opening year, the school admitted an intake of 150 pupils in Year 7. We will continue to admit a new intake of Year 7 pupils at the beginning of each academic year.

School location

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