ICT Helpdesk Operator

Lord Williams's School, Thame, Oxfordshire, OX9 2AQ

10 days remaining to apply

• Closing date

  19 May 2025 at 10am

• Date listed

  6 May 2025

Job details

• Job role:
  • Administration, HR, data and finance
• Visa sponsorship: Visas cannot be sponsored
• Working pattern: Full time
• Contract type: Permanent
• Full-time equivalent salary: £25,992.00 - £28,163.00 Annually (FTE) Actual Salary £21,893 based on 37 hrs per week TTO

ICT Helpdesk Operator job summary

Main duties

ICT / Network

Maintain and monitor the school’s ICT Helpdesk and provide a first point of contact for all ICT related queries.

Maintain the ICT Helpdesk and help ensure all calls are logged and prioritised in line with expectations.

Escalation to and liaison with 1st and 3rd line ICT support technicians

Escalation to and liaison with external service providers as necessary.

Undertake routine daily health checks on the system and escalate where appropriate (training provided)

Ensure ICT consumables and supplies are kept up to date and stock levels are monitored.

Maintain accurate Helpdesk records

Maintain an up-to-date working knowledge of relevant ICT issues and equipment, undertaking training as necessary on an on-going basis.

Maintain the asset register for hardware, including details on specification of machines and their ‘age’ so that a replacement and redeployment plan can be maintained and managed.

Ensure the safe and appropriate removal of redundant equipment, according to Health & Safety policies.

Maintain an up-to-date knowledge of Health & Safety procedures

Maintain records of software licences, ensuring fully licenced software is run at all times and that appropriate software is made available to relevant users.

Help to ensure security and integrity of data and systems.

Maintain installation records for new software and update as necessary.

Maintain secure user access to systems and applications as appropriate.

Undertake other appropriate work as required.

Commitment to safeguarding

Lord Williams’s School is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.
All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.

Applying for the job

This school accepts applications through their own website, where you may also find more information about this job.

CVs are not accepted.

Visas cannot be sponsored.

If you're interested in teaching or training to teach in England as an international citizen, we can help you understand your next steps.

About Lord Williams's School

• School type: Academy, ages 11 to 18
• Education phase: Secondary
• School size: 2276 pupils enrolled
• Age range: 11 to 18
• Ofsted report: View Ofsted report
• School website: Lord Williams's School website
• See more jobs: teaching-vacancies.service.gov.uk/organisations/lord-williams-s-school

Lord Williams’s School is a thriving and popular comprehensive school serving the Thame community and its surrounding rural area. We are a split-site school, with Years 7 – 9 on the Lower School site at Towersey Road and Years 10 – 13 on the Upper School site at Oxford Road. We pay particular attention to each individual student by promoting their personal, social and educational development to enable all to achieve at the highest level possible. As a result of our continuing success, Lord Williams’s School is consistently oversubscribed.

We promote high quality teaching and learning. We attract talented, committed and conscientious teachers who produce stimulating and challenging learning activities helped by experienced support staff. Teamwork is a key feature of our work.

We are an inclusive school; we cater for all abilities and we provide access for all students. This is reflected in our work with the more able, with students with a range of learning and other difficulties and in our admissions policy for the Sixth Form.

The school has excellent teaching facilities on both sites with accommodation that is suited to the demands of the curriculum.

School location

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