IT Field Technician

Sfaet Ltd, Romford, RM2 6HJ

15 days remaining to apply

• Start date details

  ASAP

• Closing date

  6 December 2024 at 9am

• Date listed

  5 November 2024

Job details

• Job role:
  • IT support
• Visa sponsorship: Visas cannot be sponsored
• Working pattern: Full time
• Contract type: Permanent
• Full-time equivalent salary: £35,577.00 - £36,567.00 Annually (Actual)

IT Field Technician job summary

• On-Site Technical Support: Provide timely and effective on-site support to staff and students across various schools and the Trust's central team based in Head Office.

• Hardware and Software Troubleshooting: Diagnose and resolve various hardware and software issues across a range of devices, including Chromebooks, Windows devices, interactive whiteboards, projectors, printers, and other smart technologies.

• User Account Management: Assist with user login and password issues, account creation, and access permissions.

• Network Connectivity: Troubleshoot network connectivity issues, ensuring staff and students have reliable access to the school networks, internet services, online resources and Google Workspace environment.

• Audio-Visual Support: Set up, maintain, and troubleshoot audio-visual equipment in large entertainment spaces such as halls and canteens, classrooms, meeting rooms, and other office spaces.

• Asset Management: Maintain accurate records of IT assets, including hardware and software licenses in line with Trust procedures and asset databases.

• Investigation and Logging: Take phone calls from end-users and log tickets into the Trust IT helpdesk system and assign them accordingly.

• Documentation: Update network documentation and databases and record any changes to school infrastructure, including network diagrams and other reporting tools, for shared IT team use.

• Training and Support: Provide basic end-user advice and best practices to support staff and students, promoting effective use of technology and resources online and in the learning environment.

• Vendor Liaison: Work with external vendors to resolve technical issues and coordinate repairs or installations, ensuring projects are completed on time and meet the standards set out during procurement phases.

• Projects: Work with Trust IT staff and vendors on IT projects and large jobs to ensure they are completed on time and to a high standard.

• Proven experience as an IT Field Technician or similar role, preferably within an educational setting.

• Proven IT skills to include hardware and software installation, upgrade and maintenance of both Windows and Mac.

• Strong understanding of hardware and software troubleshooting, particularly within a Google Workspace, Windows desktop and Chromebook environment.

• Proven hands-on hardware and software troubleshooting experience including AV equipment.

• The ability to work as part of a team and be proactive.

• High level of team, interpersonal and communication skills

• Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly to non-technical staff and students.

• A logical, calm, organised approach to problem-solving

• Excellent problem-solving skills and the ability to use initiative to find solutions

independently for some IT issues ranging in complexity.

• The ability to manage time effectively, multitasking and working to tight deadlines

• Ability to prioritise tasks, manage time effectively, and work under pressure.

• A high level of initiative, enthusiasm and willingness to work in a collaborative manner.

• A strong customer service orientation, with the ability to build positive relationships with staff and students.

• Experience with interactive whiteboards and other smart technologies is a plus.

• A valid Full UK driving licence and access to your own vehicle for travel between school settings is essential.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment.

Our recruitment process follows the keeping children safe in education guidance.

Offers of employment may be subject to the following checks (where relevant):
childcare disqualification
Disclosure and Barring Service (DBS)
medical
online and social media
prohibition from teaching
right to work
satisfactory references
suitability to work with children

You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Applying for the job

This school accepts applications through their own website, where you may also find more information about this job.

CVs are not accepted.

Visas cannot be sponsored.

If you're interested in teaching or training to teach in England as an international citizen, we can help you understand your next steps.

About Sfaet Ltd

• Type: Multi-academy trust
• See more jobs: teaching-vacancies.service.gov.uk/organisations/sfaet-ltd (opens in new tab)

Head office location

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