IT Help Desk Administrator
Bluecoat Aspley Academy, Nottingham, Nottinghamshire, NG8 5GYThis job expired on 14 August 2024
Start date details
September 2024
Closing date
14 August 2024 at 9am
Date listed
31 July 2024
Job details
Job role
- IT support
Visa sponsorship
- Visas cannot be sponsored
Working pattern
- Full time: Two positions available: - 7am – 3pm (Monday-Thursday), 7am – 2:30pm (Friday) - 9am – 5pm (Monday-Thursday), 9am – 4:30pm (Friday)
Contract type
- Permanent
Full-time equivalent salary
- £24,293 - £26,421 Per Annum
What skills and experience we're looking for
Experience
Working within desktop and application support. (Essential).
Working within an educational setting (Desirable).
Supporting server and network infrastructures. (Essential).
Provided basic training to users on application use, health and safety, etc. (Desirable).
Hardware support such as printer installation and device maintenance. (Essential).
Providing excellent helpdesk support to users (Essential).
Experience working with ITIL (Information Technology Infrastructure Library) best practices or familiarity with IT service management processes. (Desirable).
Previous experience in a helpdesk or technical support role, preferably in a corporate or IT service environment. (Desirable).
Skills
Confident user of a majority of hardware, OS and desktop applications including educational software. (Essential).
Understands the principles of structured cabling, connecting network devices and the functions of routers, switches and network file systems. (Essential).
Understands general and specific health & safety issues affecting ICT for both self and all users. (Essential).
Understands the importance of documenting system configuration information. (Essential).
Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users. (Essential).
Understand the principals of the Data Protection Act and GDPR and be able to put them into practice. (Desirable).
Active listening skills and the ability to gather information effectively to understand and resolve user issues. (Essential).
What the school offers its staff
- Archway benefits to include shopping discounts and competitions
- A free and confidential employee assistance programme offering counselling and advice
- Generous pension scheme
- Access to discounted travel schemes
- Cycle to work scheme
- Comprehensive training and support
- Opportunities to develop new skills and progress your career
- Eye care voucher scheme
- Free flu vaccine
- Access to e-learning and development
Commitment to safeguarding
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. This post is subject to the satisfactory completion of an enhanced DBS check, Barred List check, the receipt of satisfactory references, online searches and any other statutory checks that are required for the post. We are an equal opportunities employer.
Additional documents
If you need these documents in an accessible format, please contact the school.
About Bluecoat Aspley Academy
- School type
- Academy, Church of England, ages 11 to 19
- Education phase
- Secondary
- School size
- 1382 pupils enrolled
- Age range
- 11 to 19
- Ofsted report
- View Ofsted report
- School website
- Bluecoat Aspley Academy website
- Email address
- HR@archwaytrust.co.uk
- Phone number
- 0115 929 7445
Arranging a visit to Bluecoat Aspley Academy
To arrange a visit and increase the chance of a successful application email HR@archwaytrust.co.uk.
School location
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