IT Project Coordinator

Sfaet Ltd, Romford, RM2 6HJ

21 days remaining to apply

• Start date details

  ASAP

• Closing date

  17 April 2026 at 10am

• Date listed

  27 March 2026

Job details

• Job role:
  • IT support
• Visa sponsorship: Visas cannot be sponsored
• Working pattern: Full time
• Contract type: Permanent
• Full-time equivalent salary: £41,133.00 - £43,680.00 Annually (Actual)

IT Project Coordinator job summary

This is a flexible role based out of Redden Court School but employed by the Trust. You will act as the main point of contact for new initiatives, working closely with school IT Managers and current IT staff to identify requirements and execute the bulk of the operational work involved in project delivery.

The Role:

• Leading the end-to-end management of IT projects, performing the operational work required to implement new solutions into schools.

• Taking responsibility for the daily operation of the IT helpdesk, ensuring all incoming tickets are reviewed, prioritised, and assigned.

• Regularly auditing helpdesk data to identify 'repeat areas' where tickets are frequently raised, investigating root causes, and proposing permanent technical fixes.

• Acting as a deputised line manager for IT Officers during periods of cover or absence, providing guidance, managing task allocation, and ensuring continuous service delivery.

• Working autonomously to identify IT needs and gaps within the schools, proposing efficiency

improvements and innovative solutions.

• Collaborating with external vendors to coordinate installations and resolve technical issues.

• Providing technical backfill cover and support during interim project periods

  A key area for this role is the oversight and coordination of the Trust’s IT helpdesk. The postholder will be responsible for the daily triage and assignment of support tickets, ensuring service levels are maintained. Crucially, you will adopt a strategic approach to helpdesk data, analysing ticket trends to identify recurring technical failures or infrastructure gaps, using these insights to propose long-term solutions and project initiatives. Additionally, you will act as a deputised line manager for IT Officers during periods of absence or cover, providing necessary support and ensuring team cohesion.

  The postholder will be responsible for:

  • Assist in the strategic planning and operational delivery of the Trust’s IT projects, ensuring all implementations are completed effectively from the planning phase through to completion.

  • Identifying IT needs and infrastructure gaps within schools and proposing efficiency improvements and solutions to the Head of IT.

  • Collaborating with external vendors to coordinate installations and resolve technical issues to ensure projects meet the DfE digital standards set out during procurement.

  • Displaying at all times a commitment to the safeguarding and promotion of the welfare of young individuals and demonstrating this commitment within every facet of the post.

  • Implementing consistent technical processes and reporting across the Trust, ensuring best value and adherence to Trust standards.

  • Managing the central IT helpdesk function, ensuring all support requests are correctly triaged, assigned, and resolved, while utilising ticket data to identify systemic issues and infrastructure weaknesses across the Trust.

  • Acting as the deputised line manager for IT Officers during periods of cover or absence, providing guidance, managing task allocation, and ensuring continuous service delivery.

  As an employer, we are committed to promoting career development and recognise hard work and effort. As an employee, you will be covered by our excellent well-being support and medical cover programmes provided through the Spark and Medicash organisations. This includes access 24 hours a day to a GP helpline , physiotherapy , optical support , dental treatment , and access to a counselling service.

Further information about the job

The candidate will be required to undergo a full enhanced DBS check and must be eligible to work in the UK.

Visas cannot be sponsored.

If you're interested in teaching or training to teach in England as an international citizen, we can help you understand your next steps.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment.

Our recruitment process follows the keeping children safe in education guidance.

Offers of employment may be subject to the following checks (where relevant):
childcare disqualification
Disclosure and Barring Service (DBS)
medical
online and social media
prohibition from teaching
right to work
satisfactory references
suitability to work with children

You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Applying for the job

This school accepts applications through their own website, where you may also find more information about this job.

CVs will not be accepted for this application.

About Sfaet Ltd

• Type: Multi-academy trust
• See more jobs: teaching-vacancies.service.gov.uk/organisations/sfaet-ltd

Head office location

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