Evening Caretaker

Launceston College, Launceston, Cornwall, PL15 9JR

5 days remaining to apply

• Start date details

  ASAP

• Closing date

  4 October 2023 at 9am

• Date listed

  11 September 2023

Job details

• Job role:
  • Teaching assistant
• Visa sponsorship: No, visa sponsorship not available
• Working pattern:
  • Part time
• Contract type: Permanent
• Full-time equivalent salary: £10.90 Hourly Part Time 12 hours, Monday to Thursday 6-9pm

Evening Caretaker job summary

Role Summary The Evening Caretaker is responsible for overseeing the site during customer lettings, while fostering trust among customers and colleagues through transparent and professional interactions. Effective prioritisation allows them to handle multiple tasks efficiently and address urgent matters promptly. Clear communication and positive energy create a welcoming environment, and they diligently follow up on property inquiries, security measures, and customer feedback to maintain a well-functioning and secure lettings experience. This role will embody and champion the Athena values by taking responsibility for their role within the Trust. You will look forward and dream big, ensuring that the service supports the goal to deliver world class education to all our students.
Key areas of responsibility - What will you be doing Build Knowledge Acquire knowledge of the properties being managed, including their layouts, features, and security systems. Support the Trust Head of Estates and Trust Head of Caterings and Lettings where required to deliver a world class customer service experience  Build Trust Take responsibility for being a key holder for the properties Establish a strong and trustworthy rapport with sports lettings customers. Conduct all interactions with professionalism, integrity, and transparency. Demonstrate an understanding of customer needs and concerns to build confidence and satisfaction. Maintain site safety by monitoring the security arrangements including the CCTV.  Prioritisation Effectively manage multiple tasks and responsibilities related to customer service, property maintenance and security. Prioritise and address urgent matters promptly to ensure the smooth functioning of the properties. Assess and prioritise security measures to safeguard customers and property assets. Efficiently manage caretaking tasks and responsibilities to ensure the proper upkeep of the property. Ensure the property is always “letting” ready Clarity and Energy Create a welcoming and safe atmosphere by maintaining cleanliness and orderliness in common areas. Communicate information clearly and concisely to customers and colleagues. Provide enthusiastic and positive energy to create a welcoming and safe environment for everyone. Respond promptly to queries, concerns, or emergencies with a proactive and energetic approach.  Follow Up Ensure timely follow-up on property lettings and security incidents. Confirm that security protocols are consistently enforced and regularly reviewed for improvements. Follow up on customer feedback and complaints to ensure resolutions and overall satisfaction.
Person Specification - How you will be doing it Dream Big Look forward for new opportunities to create great customer experience for our lettings customers Deliver value opportunities for world class education for all students Take Responsibility To maintain confidentiality of information acquired in the course of undertaking duties for the department.  Ensure Health and Safety and Safeguarding are at the centre of your approach. Take accountability for your own development and aspire to deliver the very best practice across all areas of your role. Be Kind Ensure all interactions with colleagues and customers are positive, constructive and aligned to the Athena values. To encourage acceptance and inclusion of all staff and students.  Support positive strategies for promoting equality and for challenging racial and other prejudice.
Qualifications GCSE Grade C or above in Maths and English (or equivalent) Qualification in property management (desirable)	Experience Excellent verbal and written communication skills are crucial for interacting with customers and colleagues professionally and clearly conveying information Integrity and trust when dealing with sensitive and confidential information The ability to prioritise, deal with multiple responsibilities and work to deadlines World class customer service Resourceful and pro-active Desirable Previous experience in a security and/or caretaking role
Whilst every effort has been made to explain the main duties and responsibilities of the post, each individual task undertaken may not be identified. Employees will be expected to comply with any reasonable request from a manager to undertake work of a similar level that is not specified in this job description You could reasonably be asked to work out of our partner sites to support where required This role may contain lone working

An exciting opportunity for part time work; potential for job share; great evening role 

Commitment to safeguarding

Please refer to our safeguarding policy on the Athena Learning Trust website at: https://www.athenalearningtrust.uk/policies

Applying for the job

If you're interested in teaching or training to teach in England as an international citizen, we can help you understand your next steps.

Using the application form

This school accepts applications through their own website, where you may also find more information about this job.

Skilled worker visa sponsorship is not available for this job.

About Launceston College

• School type: Academy, ages 11 to 18
• Education phase: Secondary
• School size: 1389 pupils enrolled
• Age range: 11 to 18
• Ofsted report: View Ofsted report (opens in new tab)
• School website: Launceston College website (opens in new tab)
• See more jobs: teaching-vacancies.service.gov.uk/organisations/launceston-college (opens in new tab)

Launceston College is part of the Athena Learning Trust alongside Altarnun Primary, Atlantic Academy, Bideford College, Egloskerry Primary and Launceston Primary School.

Launceston College is a large and established 11 – 18 secondary school in Launceston, Cornwall.

The belief at Launceston College is that the most vital part of any school is the people who make it what it is. Our students enjoy being part of our school community and we have a strong team of staff at the College who are united in encouraging students to work hard, to achieve their best and to respect others. To do this we believe that students need to be fully challenged and supported within a caring environment.

We believe that students should have all their achievements recognised, acknowledged and given credit; no child, however, should ever take away another child’s right to a high-quality education. The College is therefore run in a well-disciplined, orderly and respectful manner; we have rules and we expect students to follow them. Our very high expectations for standards of behaviour from all students were recognised by Ofsted in their most recent inspection who judged the behaviour of our students to be “outstanding”.

We are committed to the pursuit of individual excellence and achievement whilst ensuring that no-one is left behind. We believe in the education of the whole person and try to provide a range of experiences which promote the spiritual, moral, social and cultural development of our students; we are an accredited “Adventure Learning School” and provide a wide range of adventurous learning opportunities both inside the curriculum and beyond.

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