The Evening Caretaker is responsible for overseeing the site during customer lettings, while fostering trust among customers and colleagues through transparent and professional interactions. Effective prioritisation allows them to handle multiple tasks efficiently and address urgent matters promptly. Clear communication and positive energy create a welcoming environment, and they diligently follow up on property inquiries, security measures, and customer feedback to maintain a well-functioning and secure lettings experience.
This role will embody and champion the Athena values by taking responsibility for their role within the Trust. You will look forward and dream big, ensuring that the service supports the goal to deliver world class education to all our students.
Key areas of responsibility - What will you be doing
Acquire knowledge of the properties being managed, including their layouts, features, and security systems.
Support the Trust Head of Estates and Trust Head of Caterings and Lettings where required to deliver a world class customer service experience
Take responsibility for being a key holder for the properties
Establish a strong and trustworthy rapport with sports lettings customers.
Conduct all interactions with professionalism, integrity, and transparency.
Demonstrate an understanding of customer needs and concerns to build confidence and satisfaction.
Maintain site safety by monitoring the security arrangements including the CCTV.
Effectively manage multiple tasks and responsibilities related to customer service, property maintenance and security.
Prioritise and address urgent matters promptly to ensure the smooth functioning of the properties.
Assess and prioritise security measures to safeguard customers and property assets.
Efficiently manage caretaking tasks and responsibilities to ensure the proper upkeep of the property.
Ensure the property is always “letting” ready
Clarity and Energy
Create a welcoming and safe atmosphere by maintaining cleanliness and orderliness in common areas.
Communicate information clearly and concisely to customers and colleagues.
Provide enthusiastic and positive energy to create a welcoming and safe environment for everyone.
Respond promptly to queries, concerns, or emergencies with a proactive and energetic approach.
Ensure timely follow-up on property lettings and security incidents.
Confirm that security protocols are consistently enforced and regularly reviewed for improvements.
Follow up on customer feedback and complaints to ensure resolutions and overall satisfaction.
Person Specification - How you will be doing it
To maintain confidentiality of information acquired in the course of undertaking duties for the department.
Ensure Health and Safety and Safeguarding are at the centre of your approach.
Take accountability for your own development and aspire to deliver the very best practice across all areas of your role.
Ensure all interactions with colleagues and customers are positive, constructive and aligned to the Athena values.
To encourage acceptance and inclusion of all staff and students.
Support positive strategies for promoting equality and for challenging racial and other prejudice.
GCSE Grade C or above in Maths and English (or equivalent)
Qualification in property management (desirable)
Excellent verbal and written communication skills are crucial for interacting with customers and colleagues professionally and clearly conveying information
Integrity and trust when dealing with sensitive and confidential information
The ability to prioritise, deal with multiple responsibilities and work to deadlines
World class customer service
Resourceful and pro-active
Previous experience in a security and/or caretaking role
Whilst every effort has been made to explain the main duties and responsibilities of the post, each individual task undertaken may not be identified.
Employees will be expected to comply with any reasonable request from a manager to undertake work of a similar level that is not specified in this job description
You could reasonably be asked to work out of our partner sites to support where required
This role may contain lone working
An exciting opportunity for part time work; potential for job share; great evening role
Please refer to our safeguarding policy on the Athena Learning Trust website at:
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This school accepts applications through their own website, where you may also find more information about this job.
Skilled worker visa sponsorship is not available for this job.