- Job role
- Education support
- Working pattern
- Full time
This is a full time position working 37 hours per week, 52 weeks per year
- Contract type
- £25,481 - £27,741
This is a Trust wide role as part of the IT support team providing outstanding customer focused IT support to academies within the Trust covering all aspects of IT support from end user to servers and other infrastructure the postholder will lead the onsite team in the day to day running of operational IT support.
This role may require regular travel between academies and the Trust Offices.
Role and Responsibilities
These will include, as appropriate, those that reflect the Trust’s key value: “Winning Hearts, Inspiring Minds” through Collaboration, Inspiration, Diversity and Community.
Senior IT Technician
1. Working to the direction of the Director of IT & Communications & the Technical Systems Manager to ensure the effective maintenance and management of ICT/AV hardware, software and processes.
2. Administrate Active Directory, Exchange, and Office365.
3. Administrate academy websites across the Trust where required
4. Install new and upgraded software and hardware.
5. To participate in setting plans and processes to manage installations and upgrades to ICT equipment, software and infrastructure.
6. To monitor and manage reported faults and requests, including via the helpdesk. Supervise the IT Technicians and external support companies responsible for resolving faults and requests.
7. To provide outstanding support required for the effective use of ICT across the academy and external facilities/events, including fixing faults, troubleshooting and setting up equipment.
8. To take on responsibility for the project management of changes and implementations to ICT equipment, software and infrastructure, as delegated by the Director of IT & Communications.
9. Responsible for maintaining appropriate inventory and cataloguing systems.
10. To keep abreast of developments in technology and their application for education.
11. To offer recommendations to the Director of IT & Communications on additional and better use of ICT resources within our academies.
12. To provide support for assemblies Academy/Trust events, working with staff and students / pupils to ensure all equipment requirements are met.
13. Support of whole Academy/Trust initiatives to develop the curriculum.
14. To be the onsite Senior point of contact for IT requests in support of Safeguarding / CCTV.
15. To support staff CPD by leading IT induction sessions, identifying gaps in knowledge to develop and deliver bespoke in-house training for staff, including updates on software developments and impact on the academy.
1. To provide IT support for the Executive and Central Team including liaising with various external partners where required.
2. To contribute to the effective working of the Central Team by participating in meetings and suggesting improved ways of working.
3. To assist with the joining/conversion process for new schools.
1. To achieve positive and effective lines of communication with all staff, parents/carers, community groups, local education authority, stakeholders, supplier groups and external agencies.
2. To promote the Trust and academies to, and raising the profile within, the local community.
3. To maintain competence in role by attending training as required.
4. To be prepared to work flexibly during busy periods.
5. To develop constructive relationships and communicate with other colleagues, agencies/professionals. Attend and participate in meetings, sharing experience and skills with others.
6. To perform other ad hoc duties and assignments that are commensurate with the post’s grade whenever reasonably instructed by the Director of IT & Communications or Technical Systems Manager.
7. To report all concerns to an appropriate person.
8. To comply with the Trust’s child safeguarding procedures, including regular liaison with the designated child safeguarding person over any safeguarding issues or concerns.
9. To comply with Trust policies and procedures at all times.
Safeguarding and Equality Statement
We are committed to safeguarding and promoting the welfare of children. Applicants will be required to undertake pre-employment checks, such as an Enhanced Disclosure and Barring Service (DBS) Check. Applicants who will be undertaking early and/or later years childcare (or the management of such childcare) will be required to complete a declaration that neither they, nor anyone who lives in the same household, is a disqualified person under the Childcare (Disqualification) Regulations 2009.
We particularly welcome applications from under-represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.
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