1st Line IT Support Technician
The White Horse Federation, Swindon, SN1 2LB17 days remaining to apply
Start date details
ASAP
Closing date
20 October 2025 at 12:59am
Date listed
3 October 2025
Job details
Job role
- IT support
Visa sponsorship
- Visas cannot be sponsored
Working pattern
- Full time
Contract type
- Permanent
Full-time equivalent salary
- Actual - (£26,403 – £34,434)
Additional allowances
Actual - (£26,403 – £34,434)
1st Line IT Support Technician job summary
Please note that applications will be reviewed as received and should a suitable candidate be identified, we may close the vacancy early. Therefore, early application is encouraged.
Location: Melksham Hub / Schools within the local cluster
Hours: Full-time, 37 hours per week, all year round
Contract: Permanent
Salary: WHF L7-M23 (£26,403 - £34,434)
Start date: As soon as possible
About Us
The White Horse Federation is a Multi-Academy Trust of 30 schools across Swindon, Wiltshire, Oxfordshire and Berkshire. We are committed to providing the very best education for our pupils and to supporting our staff with the tools and technology they need to succeed.
Our IT Services Team is a key part of our Professional Services function, delivering comprehensive IT support to schools and central services. We are now looking for an enthusiastic 1st Line IT Support Technician to support our Melksham-based schools and help provide high-quality, frontline support across our schools.
About the Role
This is a varied and rewarding role at the heart of our IT operations. As a 1st Line IT Technician, you will:
- Act as the first point of contact for IT support queries from staff and students.
- Log, triage and resolve incidents, service requests, and changes via the IT Service Desk system.
- Troubleshoot common issues with devices, accounts, networks and software—escalating to 2nd Line Support where needed.
- Provide friendly, professional support in person, over the phone, and via email.
- Assist with equipment setup and configuration, AV support, and routine ICT checks.
- Maintain accurate records, documentation and asset tracking.
- Be a visible and approachable presence within our schools, building trust and confidence in our IT service.
This is an excellent opportunity to build your career in IT within a large and forward-thinking organisation. You’ll be supported by senior technicians, with access to professional development and opportunities to gain industry-recognised qualifications.
What We’re Looking For
We are seeking someone who is:
- A strong communicator with excellent customer service skills.
- Highly organised, with the ability to manage workload across multiple sites.
- Proactive, resourceful and eager to learn.
- Experienced in supporting Windows devices, Office 365 and basic network troubleshooting (experience with Apple iOS, Azure, Active Directory, or VOIP systems would be an advantage).
- In possession of a full UK driving licence and access to your own transport (essential for travel between sites).
Experience in an educational environment would be beneficial but is not essential.
Why Join Us?
At The White Horse Federation, we value and invest in our people. As part of our team, you will benefit from:
- A structured and supportive IT department with clear progression opportunities.
- Access to training and qualifications to develop your skills.
- Friendly, collaborative colleagues who support each other.
- Flexible working opportunities.
- A strong staff benefits package.
The advantages of joining our Federation:
Well being support:
- Employee Assistance programme
- Cycle to Work Scheme
- Discounts on Gym Membership
- Menopause support network
- Eye Care Vouchers
Discounts, save money on holidays, clothing and much more:
- Discounts for Teachers - All staff within the Trust can take advantage of the discounts available!
- Blue Light Discount
Development:
- Access to up-to-date training on safeguarding and child protection to ensure staff are fully supported in their roles.
- Ongoing updates on statutory safeguarding guidance and legislation.
- CPD
- Supportive leadership team to help you reach your full potential
Pension / Leave and Service:
- Excellent Pension Scheme
- Employer contributions above national standards
- Continued service
- Enhanced family-friendly policies, including maternity, paternity, adoption, and shared parental leave
Ready to Apply?
Applications will be reviewed as received, and we may close the vacancy early if a suitable candidate is appointed. Early application is strongly encouraged.
If you’re passionate about IT, enjoy solving problems, and want to play a key role in supporting schools and students, we’d love to hear from you.
The White Horse Federation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. If successful for this role, you will be expected to apply for a disclosure from the Disclosure and Barring Service before an appointment is confirmed. Please note that references will be sought on shortlisted candidates before the interview.
The White Horse Federation values uniqueness and recognises the benefit of having a diverse workforce. We value the contributions of all staff from a wide range of backgrounds and we are committed to building an inclusive workplace that reflects the diversity of the communities we serve. At The White Horse Federation, we believe that everyone should be treated with fairness and respect and share a commitment to Equality, Diversity and Inclusion at all of our schools. We welcome applications from all backgrounds and operate a fair recruitment process, free from discrimination against protected characteristics, in line with the Equality Act 2010.
Further information about the job
Commitment to safeguarding
The White Horse Federation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. If successful for this role, you will be expected to apply for a disclosure from the Disclosure and Barring Service before an appointment is confirmed. Please note that references will be sought on shortlisted candidates before the interview.
Applying for the job
This school accepts applications through their own website, where you may also find more information about this job.
CVs will not be accepted for this application.
View advert on external website (opens in new tab)About The White Horse Federation
- Type
- Multi-academy trust
Head office location
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