Attendance Officer and Receptionist
The Ladder School, Walsall, WS1 1RSThis job expired on 9 July 2025 – see similar jobs
Job start date
1 September 2025
Closing date
9 July 2025 at 11:59pm
Date listed
2 July 2025
Job details
Job role
- Other support roles
Visa sponsorship
- Visas cannot be sponsored
Working pattern
- Full time: Contract Type: Term Time Only, 37 hours per week Working Hours: Monday to Thursday, 8:00am – 4:00pm/Friday 8.00am – 3.30pm
Contract type
- Permanent
Pay scale
- Salary: Grade 5 SCP 9-17: actual salary £26,409 - £30,060
What skills and experience we're looking for
The Ladder School
Job Title: Attendance Officer and Receptionist
Salary: Grade 5 SCP 9-17: actual salary £26,409 - £30,060
Responsible to: Office Manager/SLT PA
Responsible for: Attendance, Front-of-House Services and Administration Support
Role Type: Support Staff
Contract Type: Term Time Only, 37 hours per week
Working Hours: Monday to Thursday, 8:00am – 4:00pm/Friday 8.00am – 3.30pm
Key Responsibilities
1. Attendance
- To provide accurate and timely responses to referrals to the TLS Connect student stream
- To log student attendance onto SIMS, monitor records and report any authorised absences to SLT
- To complete legal paper work
- Working with a high level of accuracy to ensure information is logged correctly
- To monitor and report on whole school; attendance data, analysing data to identify key areas of concern
- Run reports on behaviour and attendance for SLT when requested
- To show discretion with confidential information
- To be committed, enthusiastic and produce high quality work
2. Reception and Front-of-House Services
- Provide a professional, friendly, and efficient welcome to all students, parents, visitors, and contractors.
- Manage the visitor sign-in process, ensuring safeguarding protocols are followed at all times.
- Answer and direct telephone calls and emails, relaying messages accurately and promptly.
- Monitor the entry/exit of students during the day, ensuring procedures are followed for lateness, appointments, or early departures.
- Receive and distribute post and deliveries appropriately.
3. Administrative Support
- Provide general administrative support to the Office Manager/SLT PA, Senior Leadership Team (SLT), and wider school staff as required.
- Assist with daily communications, including issuing letters, emails, and text messages to parents and staff.
- Maintain accurate student information and contact records using the school’s MIS (e.g. SIMS).
- Assist in the preparation and distribution of documents and resources for meetings and events.
- Support with data entry, word processing, and the organisation of files, both electronic and paper-based.
4. Student and Parent Liaison
- Respond to student queries and needs at reception in a calm and supportive manner.
- Assist with administering first aid to students and liaise with parents regarding illness, injury, or welfare concerns.
- Support the coordination of parental communication and meetings, including helping with sign-ins at Parents’ Evenings and Open Evenings.
- Liaise with internal staff and external agencies to support transition arrangements and ensure prospective students are warmly welcomed into the school community.
Safe Working Practices for Adults working with Children – It is the responsibility of each employee to carry out their duties in line with Mercian Trust’s ethos and culture of safe working practices for adults working with children and be sensitive and caring to the needs of the disadvantage, promoting a positive approach to a harmonious working environment. Each employee should act as an exemplar on these issues and must, where appropriate, identify and monitor training for themselves and any employees they are responsible for.
Ofsted 2023 praised our ethos:
“The school ethos of ‘high standards, daring to dream, traditional values, success and personalised support’ is shared by all.”
“Leaders lead with integrity and determination. They are ambitious for all pupils.”
Prospective candidates are welcome to visit the school before making an application. Please contact Elaine Woodward to arrange an appointment viae.woodward@tls.merciantrust.org.ukor telephone 01922 285848.
All applicants must complete an application form, available on our website, TES, WM Jobs or the Government Portal, and return it torecruitment@tls.merciantrust.org.uk. CVs and non-Mercian Trust application forms will not be accepted.
The Ladder School is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. This position is subject to an Enhanced Disclosure & Barring Service check under the Rehabilitation of Offenders Act 1974.
The Mercian Trust is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Safeguarding and Safer Recruitment Policies can be found on our website. This position is subject to appropriate vetting procedures including a criminal record check from the Disclosure and Barring Service (formerly CRB) which will require you to disclose details of all unspent and unfiltered spent reprimands, formal warnings, cautions and convictions as part of the recruitment process.
What the school offers its staff
What we can offer you:
- A happy workplace within a strong Multi-Academy Trust;
- Strong leadership dedicated to supporting your role;
- Free breakfast and a two-course freshly home-cooked lunch every day;
- Additional Wellbeing Days and the opportunity to request an extra paid day off across the school year;
- Access to sector-leading CPD and a comprehensive health plan via Simplyhealth;
- Discounts on everyday purchases via EdenRed and a cycle to work scheme via Halfords.
The Ladder School is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Safeguarding and Safer Recruitment Policies can be found on our website. This position is subject to appropriate vetting procedures including a criminal record check from the Disclosure and Barring Service (formerly CRB) which will require you to disclose details of all unspent and unfiltered spent reprimands, formal warnings, cautions and convictions as part of the recruitment process.
Further information about the job
Commitment to safeguarding
The Ladder School is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. A copy of the ‘Safeguarding Policy’ is available to view or download by logging onto the School website: www.theladderschool.org.
Upload additional documents
If you need these documents in an accessible format, please contact the school.
About The Ladder School
- School type
- Free School, ages 13 to 18
- School size
- 44 pupils enrolled
- Age range
- 13 to 18
- Ofsted report
- View Ofsted report
- School website
- The Ladder School website
- Email address
- hrmatters@merciantrust.org.uk
We are an Alternative Provision Free School located in Walsall Town Centre. The Ladder School was established in January 2019 and has now moved in to a brand new, purpose-built building based on the edge of Walsall town centre where there are excellent links to the local and wider community. Over the coming years we will continue to grow and become the ‘go to place’ for alternative provision in the borough.
At The Ladder School, we recognise that mainstream school does not suit all young people and we are here to offer a second chance. We work on a commissioning basis, that means that a school or the Local Authority must approach to place a student. Unfortunately, we cannot accept direct referrals from parents/carers.
The staff work incredibly hard to ensure our students make the most of the opportunities that they get whist they are with us. Unlike other alternative provisions, we offer a range of GCSE courses, supplemented with some vocational courses to ensure students get a well-rounded education.
We are a positive environment, that uses praise and encouragement to enable our students to see things differently. We have a set of values that underpin everything we do.
Arranging a visit to The Ladder School
To arrange a visit and increase the chance of a successful application email hrmatters@merciantrust.org.uk.
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