EXPIRED

This job expired on 10 November 2024 – see similar jobs

  • Start date details

    Immediate, subject to satisfactory pre-employment checks

  • Closing date

    10 November 2024 at 11:59pm

  • Date listed

    23 October 2024

Job details

Job role

  • Administration, HR, data and finance

Visa sponsorship

Visas cannot be sponsored

Working pattern

Full time, part time

Contract type

Fixed term

Full-time equivalent salary

£27,439.00 - £30,216.00 Annually (Actual) Full-Time Equivalent: £30,825 per annum to £33,945 per annum

FSCE Customer Services Manager job summary

Future Stories Community Enterprise Ltd (FSCE) is a new start up business. We are looking for an experienced and detail-orientated Customer Services Manager to join our team. You will be the driving force behind our customer support service, ensuring that all interactions are efficient, empathic and to the highest standard. Your leadership will be crucial in resolving customer issues and enhancing service delivery.

You will be employed by Reading School but working for FSCE, which is a trading arm of the school set up to promote social mobility and impact in Grammar Schools.

Key Responsibilities:

  • You will be the primary contact for customer queries and feedback.
  • You will ensure all customer interactions are compliant with relevant company policies, including data protection (GDPR).
  • You will drive process improvement and develop systems and tools that enhance the customer experience.

What We’re Looking For:

  • Proven experience in customer service management, ideally in education.
  • Strong leadership and problem-solving skills.
  • Excellent communication skills, both written and verbal.
  • A proactive, solution-led approach with a commitment to a high level of customer service.

At Reading School, we have a clear educational philosophy and a deeply rooted commitment to social mobility. In all we do we seek to nurture character and develop academic excellence, and we know that what we do really matters. More than 10% of our Year 7 students come from disadvantaged backgrounds and we are proud of the difference that we make. In 2023, the school was rated the Sunday Times South East State School of the Year.

We are a short walk from central Reading and close to transport links. Reading is a diverse place to live with arts, culture and heritage at the heart of the town.

Hours of work: 37 hours per week, Monday to Friday, term time only plus two weeks.

Commitment to safeguarding

Reading School is committed to safeguarding and promoting the welfare of children and young people. Successful candidates must be willing to undergo an Enhanced DBS Disclosure and complete relevant pre-employment checks in line with our Safer Recruitment policy. Full details of our Safeguarding - Staff Recruitment Policy can be found on our website.

This job post has expired.

About Reading School

School type
Academy, ages 11 to 18
Education phase
Secondary
School size
1138 pupils enrolled
Age range
11 to 18

Combining a distinguished heritage, a positive reputation for outstanding academic achievement and a commitment to high standards of pastoral care, at Reading School we aspire to be a school with excellence at the heart of everything we do. We are situated 15 minutes walk from central Reading and close to transport links. Reading is a diverse place to live with arts, culture and heritage at the heart of the town.

We offer an exceptional all-round education enabling each student to realise his academic, cultural or sporting potential. A Selective Boys’ School, Reading School takes both day and boarding students. In 2022, the school was rated the Sunday Times South East State School of the Year and awarded 'outstanding' in the Boarding Ofsted Inspection in February 2020.

School location

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