Working as part of the IT Team, you will ensure an effective and efficient operation of each school/college’s network, IT equipment and systems.
You will be responsible for handling a diverse range of tasks including:
completing routine maintenance of IT systems
cleaning and monitoring computer equipment
ensuring that the school and Trust remain compliant with software licensing and adhere to network security processes.
With your strong organisational and communication skills, you will:
deliver world class IT support
provide first-line support to staff and students and advise on safe use of the internet
replace IT equipment
ensure that the schools and Trust remain compliant
Key areas of responsibility - What will you be doing
Monitor and track progress on various initiatives and tasks to ensure that they are completed as planned.
Proactively follow up with colleagues to address potential issues and ensure accountability for assigned responsibilities.
Regularly assist with audits, stock takes and quality checks of the Trust IT hardware and software.
Replace equipment as necessary or as per schedule.
Maintain hardware and software stocks.
Provide diagnostic and repair support; including working with outside agencies, delivering prompt and successful solutions.
Foster strong and positive relationships with team members and other Trust staff.
Demonstrate reliability, integrity, and professionalism in handling sensitive information and maintaining confidentiality.
Assess and prioritise tasks and projects based on their importance and urgency to meet deadlines and Athena goals.
Efficiently manage time and resources to ensure the completion of essential tasks while balancing competing demands.
Clarity and Energy
Communicate clearly and concisely to convey information, instructions, and goals effectively to team members, staff and students.
Exhibit enthusiasm and motivation in daily activities to inspire and energise the team and create a positive work environment.
Person Specification - How you will be doing it
Approach responsibilities with ambition and creativity, envisioning innovative solutions to challenges.
Think beyond the status quo and strive to bring positive change and growth to Athena.
Actively seek opportunities for improvement in processes, aiming to maximise efficiency and effectiveness.
Deliver value opportunities for world class education for all students
Foster a culture of empathy, respect, and compassion within Athena.
Treat colleagues, team members, and stakeholders with kindness and understanding, valuing diversity and inclusivity.
Actively listen to others' perspectives and concerns and respond with empathy and support, creating a positive and supportive work environment.
To encourage acceptance and inclusion of all students.
Support positive strategies for promoting equality and for challenging racial and other prejudice.
Take ownership of their tasks and commitments, ensuring that they are completed with dedication and accuracy.
Be accountable for their actions, decisions, and outcomes, readily admitting mistakes and learning from them.
Actively collaborate with colleagues, demonstrating a willingness to assist and support others to achieve shared goals.
To maintain confidentiality of information acquired in the course of undertaking duties for the department.
Ensure Health and Safety and Safeguarding are at the centre of your approach.
Take accountability for your own development and aspire to deliver the very best practice across all areas of your role.
GCSE C or above (or equivalent) in Maths and English
Competent use of IT equipment and systems, and ability to troubleshoot issues
Excellent communication skills, both oral and written
Strong problem-solving and critical thinking skills
Experience working in IT support
Experience in a school/college or similar environment
Whilst every effort has been made to explain the main duties and responsibilities of the post, each individual task undertaken may not be identified.
Employees will be expected to comply with any reasonable request from a manager to undertake work of a similar level that is not specified in this job description
You could reasonably be asked to work out of our partner sites to support where required