IT Technician
Marylebone Boys' School, London, W2 1QZ12 days remaining to apply
Start date details
17 August 2026
Closing date
6 July 2026 at 8am
Date listed
24 June 2026
Job details
Job role
- IT support
Visa sponsorship
- Visas cannot be sponsored
Working pattern
- Full time
Contract type
- Permanent
Full-time equivalent salary
- £35,000.00 - £40,000.00 Annually (Actual) 25 days holiday per year
IT Technician job summary
Role Overview:
The IT Technician will provide high-quality first-line technical support to staff and students, ensuring the reliable operation of IT systems that support teaching, learning, and administration.
Working as part of a wider London IT Service team, the role includes supporting classroom technology, maintaining IT infrastructure, and contributing to a secure, efficient, and modern digital learning environment.
The role will be based at Marylebone Academy, London W2, with potential, occasional support across other academies within the West London cluster.
Key Responsibilities
1 Service Delivery & Support
1.1 Provide first-line technical support via the helpdesk, resolving incidents and service requests in line with agreed service levels
1.2 Ensure minimal disruption to teaching and learning by prioritising classroom-impacting issues
1.3 Accurately log, update, and resolve incidents using the IT service management system
1.4 Escalate complex issues to senior technicians or third-line support where required
1.5 Contribute to knowledge base articles and documentation to improve service efficiency
2 Classroom & End-user Support
2.1 Support classroom technology including interactive displays, AV equipment and presentation systems
2.2 Assist teaching staff with the use of IT systems and digital learning platforms (e.g. Microsoft 365)
2.3 Provide on-the-spot support during lessons where required
3 IT Infrastructure & Systems
3.1 Install, configure, and maintain desktops, laptops, printers, and peripherals
3.2 Manage user accounts and permissions in Active Directory / Entra ID and Microsoft 365
3.3 Support core network services (e.g. DHCP, DNS, Wi-Fi connectivity) under direction
3.4 Assist in maintaining network hardware such as switches and wireless access points
3.5 Support device builds and deployment using standardised processes
4 Cloud & Modern Workplace Technologies
4.1 Support Microsoft 365 services including email, OneDrive, Teams, and SharePoint
4.2 Assist with device management platforms (e.g. Intune or equivalent)
4.3 Support hybrid IT environments (on-premises and cloud-based systems)
5 Security, Safeguarding & Compliance
5.1 Support and maintain endpoint protection, antivirus, and patching processes
5.2 Assist in maintaining web filtering and monitoring systems in line with safeguarding requirements
5.3 Assist with the implementation and maintenance of Trust Digital Standards
5.4 Ensure compliance with GDPR and handling of sensitive school data
5.5 Be vigilant to safeguarding concerns identified through IT usage and report appropriately
5.6 Support cyber security best practices, including awareness of phishing and MFA
6 Asset & Lifecycle Management
6.1 Maintain accurate records of ICT assets, including hardware and software licensing
6.2 Assist with procurement, deployment and disposal of IT equipment
6.3 Ensure all devices meet Trust standards and are fit for purpose
7 Monitoring & Maintenance
7.1 Monitor system performance and proactively identify issues
7.2 Support routine system monitoring
7.3 Contribute to routine maintenance and scheduled updates Collaboration & Communication
7.4 Build effective working relationships with staff, students, and third-party suppliers
7.5 Communicate technical information clearly to non-technical users
7.6 Work collaboratively with the wider IT team across multiple sites
Further information about the job
Commitment to safeguarding
Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment.
Our recruitment process follows the keeping children safe in education guidance.
Offers of employment may be subject to the following checks (where relevant):
childcare disqualification
Disclosure and Barring Service (DBS)
medical
online and social media
prohibition from teaching
right to work
satisfactory references
suitability to work with children
You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.
Applying for the job
This school accepts applications through their own website, where you may also find more information about this job.
CVs will not be accepted for this application.
View advert on external website (opens in new tab)About Marylebone Boys' School
- School type
- Free School, ages 11 to 19
- Education phase
- Secondary school
- School size
- 634 pupils enrolled
- Age range
- 11 to 19
- Ofsted report
- View Ofsted report
- School website
- Marylebone Boys' School website
A boys' secondary Free School with 600 boys in Years 7 - 11 and a mixed Sixth Form which opened in September 2019.
School location
Similar jobs nearby
Get a job alert when similar jobs are listed
Find more school jobs in London