- School type
- Academy, ages 7 to 11
- Education phase
- Primary
- School size
- 296 pupils enrolled
- Age range
- 7 to 11
- Ofsted report
- View Ofsted report
- School website
- Gordons Children's Academy, Junior website
IT Technician
More than one location, The Thinking Schools Academy Trust17 days remaining to apply
Start date details
As soon as possible
Closing date
16 November 2025 at 11:59pm
Date listed
30 October 2025
Job details
Job role
- IT support
Visa sponsorship
- Visas cannot be sponsored
Working pattern
- Full time
Contract type
- Permanent
Full-time equivalent salary
- £28,958 - £33,413 per annum (pay award pending)
What skills and experience we're looking for
An exciting opportunity has arisen for an IT Technician to join our IT Team (Thinking Technology) within our Strood/Rochester Hub, consisting of All Faiths Children’s Academy, Cedar Children’s Academy and Gordon Children’s Academy, Maritime Academy and Rochester Grammar School.You will be based at one site but should be flexible to travel when needed to any of the above.
Reporting to the Regional Technology Manager, you will work constructively with colleagues working in Thinking Technology and third-party suppliers to ensure that ICT services are supported effectively and to a high standard for the benefit of teaching, learning, administration and management.
As our IT Technician you will:
- Respond both orally and in person to customer comments and complaints, resolving them where possible, escalating as appropriate.
- Be calm under pressure, adjusting to changes in work priorities based on conflicting operational need, maintaining a positive customer engagement.
- Be approachable, communicating with customers ranging from students, staff, directors, governors, guests, and suppliers and contractors, responding to a range of issues and requests.
- Manage the day-to-day tickets in the helpdesk for your school and help others in the hub when needed.
- Provide in-depth fault resolution/troubleshooting updates on tickets resolving issues where appropriate.
Full training will be provided on Trust's helpdesk application and operating procedures.
All new starters take part in an induction and are mentored by an existing staff member.
37 hours per week, standard shift: 08:00 - 16:00 (finish 15:30 on a Friday) subject to operational need.
What you will need to succeed:
- Strong customer service skills with a solution focused approach to your work
- Possess excellent customer service and communication skills, both verbal and written.
- To be pro-active, work independently and as part of a team.
- Demonstrate a willingness and flexibility to work across the department and have the ability to balance their workload.
- Adopt a systematic approach towards identifying and solving problems.
- Experience of dealing with Microsoft operating systems, and a good knowledge of IT packages and peripherals.
- A commitment to safeguarding and promoting the welfare of children and young people
What the school offers its staff
What our Trust will offer you:
- Competitive Pay Scales:Our TSAT pay scales exceed national levels.
- Pension Scheme Membership:Secure your future with membership of the Local Government Pension Scheme.
- Annual Leave: A pro-rata annual leave entitlement of 27 days for support staff, increasing to 31 after 5 years of service.
- Training:Expanded your skills and knowledge with opportunities for Trust-funded apprenticeships and training courses.
- Staff Wellbeing Focus: Access our 24/7 Employee Assistance Programme, free flu vaccinations, and eye care vouchers.
- Fitness and Wellness:Enjoy reduced membership fees for our fully-equipped fitness suite and classes.
- Refer a Friend: Spread the word and benefit financially from our Refer a Friend Scheme.
- Blue Light Card:School staff can now access the Blue Light Card for discounts across a wide range of categories including holidays, cars, days out and much more!
- TSAT Benefits Portal: a one-stop shop benefits hub that gives you access to a range of exclusive benefits including employee discounts, dental cover, Cycle to Work Scheme and Discounted Gym Membership.
Further information about the job
The candidate will be required to undergo a full enhanced DBS check and must be eligible to work in the UK.
Visas cannot be sponsored.
If you're interested in teaching or training to teach in England as an international citizen, we can help you understand your next steps.
Commitment to safeguarding
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. This post is subject to an enhanced DBS check. As per KCSIE we will also undertake online searches for all shortlisted candidates, if you have any questions regarding this process please email recruitment@tsatrust.org.uk
Applying for the job
Apply for the job by following the link below.
CVs will not be accepted for this application.
View advert on school website (opens in new tab)Upload additional documents
If you need these documents in an accessible format, please contact the school.
About the schools
- Type
- Multi-academy trust
- Email address
- recruitment@tsatrust.org.uk
The Thinking Schools Academy Trust is a family of schools consisting of both primary and secondary schools across Kent, Essex, Hampshire and the South West.
We believe that every young person in our community deserves to have the best opportunities at life regardless of their individual circumstances. Education is the key to transforming life chances and we support and develop every member of our community to:
o Think about their Thinking
o Be their Best self
o Shape their Success
In this way we transform life chances
School Details
Gordons Children's Academy, Junior
Cedar Children's Academy
- School type
- Academy, ages 3 to 11
- Education phase
- Primary
- School size
- 652 pupils enrolled
- Age range
- 3 to 11
- Ofsted report
- View Ofsted report
- School website
- Cedar Children's Academy website
All Faiths Children's Academy
- School type
- Academy, ages 3 to 11
- Education phase
- Primary
- School size
- 221 pupils enrolled
- Age range
- 3 to 11
- Ofsted report
- View Ofsted report
- School website
- All Faiths Children's Academy website
The Rochester Grammar School
- School type
- Academy, ages 11 to 18
- Education phase
- Secondary
- School size
- 1171 pupils enrolled
- Age range
- 11 to 18
- Ofsted report
- View Ofsted report
- School website
- The Rochester Grammar School website
Maritime Academy
- School type
- Free School, ages 11 to 19
- Education phase
- Secondary
- School size
- 562 pupils enrolled
- Age range
- 11 to 19
- Ofsted report
- View Ofsted report
- School website
- Maritime Academy website
Gordons Children's Academy, Infant
- School type
- Academy, ages 5 to 7
- Education phase
- Primary
- School size
- 143 pupils enrolled
- Age range
- 5 to 7
- Ofsted report
- View Ofsted report
- School website
- Gordons Children's Academy, Infant website
Arranging a visit to The Thinking Schools Academy Trust
To arrange a visit and increase the chance of a successful application email recruitment@tsatrust.org.uk.
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