35 days remaining to apply

  • Start date details

    ASAP

  • Closing date

    13 February 2026 at 12am (midnight)

  • Date listed

    11 November 2025

Job details

Job role

  • IT support

Visa sponsorship

Visas cannot be sponsored

Working pattern

Full time

Contract type

Permanent

Full-time equivalent salary

Scale F, Point 12 -17 (£28,598 - £31,022 FTE)

IT Technician - WNAT (Based at Springwood High School) job summary

West Norfolk Academies Trust are seeking a 2nd Line IT Technician. Reporting to the Trust ICT Manager you will be a focal point within the schools for all ICT related issues. This is a great opportunity to join an extremely friendly, committed and supportive team of staff.


At West Norfolk Academies Trust we believe our employees are our greatest asset. We are committed to continuous learning, meaningful training and personal development opportunities that empower our teams to grow. 

 

We welcome applications from those who are looking for a change of sector, or seeking an opportunity to progress to the next level within their chosen field. Full support, training and professional development will be given to those looking to transition.

 

Start Date: ASAP

Salary: Scale F, Point 12 -17 (£28,598 - £31,022 FTE)

Hours: 37 hours per week 52 weeks per year


Email: recruitment@westnorfolkacademiestrust.co.uk

Website:

Trust - https://www.westnorfolkacademiestrust.co.uk/

Springwood High School - https://www.springwoodhighschool.co.uk/

 

Purpose of the Job

Main responsibilities will be to ensure the availability of excellent ICT facilities across the Trust Primary schools either remotely or via site visits. Ensure hardware and other systems are highly maintained and that staff, pupils and parents are supported in using ICT to enhance learning.


You will possess a good working knowledge of maintaining ICT hardware and software including Microsoft Windows Networking, Apple products and Google Chromebooks


The successful candidate will have a demonstrable background as an IT Technician or be able to show appropriate transferable skills. They will also have resilience and excellent organisational skills, be an excellent communicator with outstanding interpersonal skills as these are crucial as you liaise with staff and students daily.


Working with the central ICT team you will have the support you need to carry out your responsibilities effectively. Previous experience working in a school environment would be advantageous but is not essential.


You will also be required to provide cover for colleagues.


Responsibilities, but not limited to:


General

·        Provide support to the workforce across the trust ensuring that ICT hardware and software is fit for purpose and in working order.

·        Provide advice, support, training and guidance to users.

·        Assist with configuration, support, servicing and repairs of ICT equipment in line with the Trust ICT Roadmap.

·        Administer arrangements for securing data, ensuring back-up procedures, disaster recovery plans and other systems are working effectively.

·        Provide support for academy IT systems such as VLE, website, internet, MS Office, school MIS system etc.

·        Monitor, respond and resolve tickets logged on the help desk, escalating complex issues as appropriate, as well as proactively identifying and resolving issues.

·        Provide support during lessons in the use of ICT equipment.

·        Document all faults and resolutions, accurately and systematically.


Hardware

·        Carry out fault-finding, repairs and hardware upgrades on Printers, PC, Laptops and teacher tools such as visualizers and interactive boards.

·        Managing networking switches, WIFI AP's, fibre and cat6 cabling.


Software

·        Application deployment and upgrades.

·        Maintain the web filtering system safeguarding students.


Support

·        Assist 3rd line support when needed.

·        Communicate with both hardware and software vendors regarding problems or support issues.

·        Communicate with Internet Service Provider regarding internet issues.

·        Organise warranty returns.

·        Maintain the service desk call stack.


Administration

•            Complete manual orders if required.

•            General Windows Active Directory and G-Suite administration.

•            Ensure ICT system documentation is maintained.


Management

•            Identify and execute projects to ensure the ICT system are maintained and improved.

•            Take a lead role in mentoring junior members of the ICT team


Personal and Professional Conduct

The duties and responsibilities listed in this job description provide a summary of the main aspects of the role. This is not an exhaustive list and the post holder may be required to carry out other tasks, as deemed appropriate to the grade and nature of the post.

This job description is current at the date indicated below but, in consultation with the post holder, it may be changed by the Headteacher to reflect or anticipate changes in the post commensurate with the grade or job title.

Due to the routine of the school, the workload may not be evenly spread throughout the year. Flexibility of hours, and a flexible attitude and willingness to assist others in the team, when required is necessary.


For a full job description please click the link below.

Closing Date for Applications: 13th February 2026

Interview Dates: w/c 16th February 2026

Start Date: ASAP


How to apply

For this vacancy, please click the 'Apply for Job' button, to complete our online application form.


Please note that we reserve the right to close this vacancy early if a suitable field is met.

The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. We are an equal opportunities employer and welcome applications from minority ethnic communities and those with disabilities. An enhanced DBS check will be required.

As part of our recruitment process it is necessary for us to perform an online social media check. The reason for the online search is to identify any matters that might relate directly to our legal duty to meet the safeguarding duties set out in KCSIE. There is no other purpose for a search.


This post is likely to come under the requirements of the Childcare (Disqualifications) 2009 Regulations and the successful applicant will be required to complete a declaration form to establish whether they are disqualified under these regulations.


This post is exempt from the Rehabilitation of Offenders Act and you will be required to undergo an Enhanced DBS check or Enhanced DBS check with barred list. If you have information to declare it may be protected under the Exceptions Orders and you may not be required to declare it. You will be asked to make a criminal conviction declaration if you are shortlisted for the post. 

Further information about the job

The candidate will be required to undergo a full enhanced DBS check and must be eligible to work in the UK.
Visas cannot be sponsored.
If you're interested in teaching or training to teach in England as an international citizen, we can help you understand your next steps.

Commitment to safeguarding

West Norfolk Academies Trust is committed to safeguarding and promoting the welfare of children and young people and the post holder will share this responsibility, therefore appointments are subject to satisfactory references and an enhanced DBS check with barred list. Shortlisted candidates will be subject to an online search.
This post is exempt from the Rehabilitation of Offenders Act 1974 but Exceptions Order may apply.

Applying for the job

This school accepts applications through their own website, where you may also find more information about this job.

CVs will not be accepted for this application.

View advert on external website (opens in new tab)

About Springwood High School

School type
Academy, ages 11 to 18
Education phase
Secondary school
School size
1957 pupils enrolled
Age range
11 to 18
Ofsted report
View Ofsted report
School website
Springwood High School website
See more jobs
teaching-vacancies.service.gov.uk/organisations/springwood-high-school

Springwood High School, part of West Norfolk Academies Trust

With more than a hundred years of history, Springwood provides an education for boys and girls aged between eleven and eighteen in King's Lynn.

We are a comprehensive school with Specialist Performing Arts Status and a long history of providing an excellent education to pupils in West Norfolk.

Our School is part of West Norfolk Academies Trust, dedicated to ensuring that every student gains the best qualifications possible. We believe that excellent academic qualifications provide each student with the best life chances and opportunities to ensure a successful and fulfilled future. In the last two years the percentage of students gaining 5 higher grades including English and Maths has risen significantly.

We have a high expectation of both our teachers and our students, set challenging targets for all and support each other to achieve them. We work hard to monitor accurately the progress of students, celebrate academic success and intervene where necessary.

A positive attitude to learning is an essential aspect of academic success. Our teachers regularly assess how engaged each learner is in their studies using an attitude to learning score. We celebrate students who have a good attitude to their studies and actively encourage those who need to improve in this area.

We offer a wide range of opportunities, both within and beyond the classroom - it is vital that every student participates in other areas of school life. Springwood expects every student to take part in other aspects of our offer to them including;

Competitive Sport
Dance Performances
Duke of Edinburgh Award
Drama Performances
House Competitions
Music Performances
Lunchtime clubs
Numerous foreign visits and exchanges

To view our latest OFSTED report please visit http://www.springwoodhighschool.co.uk

We are part of the West Norfolk Academies Trust whose aim is to challenge and support a small group of schools to provide an excellent education for the young people of West Norfolk.

The Trust works in a supportive partnership with Primary and Secondary schools with each school maintaining their unique identity and ethos.

The schools work together to ensure maximum benefit for all students through economies of scale and shared resources.

The Trust clear strategic vision for the future is based around four key areas:

Maximising student achievement
Ensuring each student is engaged with the school
Ensuring our students have access to world class resources
Delivering outstanding teaching and learning

School location

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