Parent Communications & Student Services Administrator

The City Academy, Hackney, London, E9 6EA

10 days remaining to apply

• Job start date

  1 September 2026

• Closing date

  9 July 2026 at 12pm (midday)

• Date listed

  25 June 2026

Job details

• Job role:
  • Administration, HR, data and finance
• Visa sponsorship: Visas cannot be sponsored
• Working pattern: Full time
• Contract type: Permanent
• Full-time equivalent salary: £30,815.00 - £321,900.00 Annually (Actual) Term Time Only plus 5 days, total 40 weeks plus Local Government Pension

Parent Communications & Student Services Administrator job summary

COLAT is driven by an unwavering ambition to bethe best. We believe exceptional people create outstanding schools, transforming lives and shaping the future of every student. We have academies located in north, south and east London combining the heritage and tradition of the Corporation of London with a genuinely innovative, enterprising, and entrepreneurial ethos. We are also committed to providing training and development to all our staff, plus excellent career advancement opportunities within our evolving Trust.

We:

- believe strongly in the transformational nature of education operating schools in areas of significant disadvantage.

- understand that strong outcomes lead to improved life chances for our students, so we are unapologetically results driven.

- adopt a ‘warm/strict’ approach, combining high expectations with care and support meaning that we never compromise on standards or expectations

- ensure that no student’s background becomes a reason for low expectations.

provide an environment where students can learn without disruption

- maintain exemplary standards of behaviour, with systems, rituals and norms that instil strong habits

- take great pride in fostering an exceptionally positive learning environment and we work meticulously to maintain our strong ethos and culture.

About the Role

The Parent Communications & Student Services Administrator is an integral member of the Student Services Team at the City Academy Hackney. A key focus of the work will be developing effective lines of communication with parents and ensuring these align with Trust policies and data protection regulations. This will range from newsletters, emails and letters, to a variety of digital content. The post holder will manage the school website and communication platforms, and produce and distribute key Academy publications.

As well as being the primary contact for parent communications, there is also an expectation the post will contribute to day to day Student Services operations, including reception cover, reprographics support, and first aid duties.

This post at The City Academy Hackney will appeal to anyone with a background in communications or PR, who enjoys the buzz of a varied and busy work environment. Term-time-only working will be a considerable asset for anyone with childcare responsibilities.

Applicants must have experience of working with the general public and of some form of community engagement. Knowledge of media best practice and safeguarding is essential. With high level written and verbal communication skills and excellent interpersonal abilities the successful candidate will be able build good working relationships with students, staff, parents and external agencies. A professional attitude, flexibility and proactivity will ensure effective solutions are brought to challenging scenarios.

About you

You will be:

- fully aligned with our approach, understanding the critical role that all staff play in supporting a behavioural and learning culture.

- highly effective and will strive to surpass what has been achieved.

- committed to creating an environment that promotes academic, creative, sporting, linguistic and personal achievement.

How to apply

This is an exciting time to be part of the City of London Academies Trust, and we very much hope that you will be inspired to want to join us. We are committed to investing in the next generation of COLAT people who will embody the Trust’s culture, values and ethos. If you match our ambition and want to join our dedicated team of professionals, we would love to hear from you. Candidates must address the person specification in the attached job description in no more than 1,000 words. Applications must be submitted via the MNT portal.

Closing date: Noon, 9 July 2026

Interview are scheduled to take place during the week commencing 13 July 2026

The City Academy is based in the heart of an evolving community in Hackney and we value the diversity of our workforce. We welcome candidates from all backgrounds to join our team.

City of London Academies Trust supports Equal Opportunities Employment.

City of London Academies Trust is committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks in line with Keeping Children Safe in Education, including enhanced DBS checks and a willingness to demonstrate commitment to the standards which flows from City of London Academies Trust vision and values.

The role is covered by part 7 of the Immigration Act 2016 and therefore the ability to speak fluent spoken English is an essential requirement for this role.

City of London Academies Trust Company Registration No. 04504128.

Further information about the job

The candidate will be required to undergo a full enhanced DBS check and must be eligible to work in the UK.

Visas cannot be sponsored.

If you're interested in teaching or training to teach in England as an international citizen, we can help you understand your next steps.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment.

Our recruitment process follows the keeping children safe in education guidance.

Offers of employment may be subject to the following checks (where relevant):
childcare disqualification
Disclosure and Barring Service (DBS)
medical
online and social media
prohibition from teaching
right to work
satisfactory references
suitability to work with children

You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Applying for the job

This school accepts applications through their own website, where you may also find more information about this job.

CVs will not be accepted for this application.

About The City Academy, Hackney

• School type: Academy, ages 11 to 19
• Education phase: Secondary school
• School size: 1152 pupils enrolled
• Age range: 11 to 19
• Ofsted report: View Ofsted report
• School website: The City Academy, Hackney website
• See more jobs: teaching-vacancies.service.gov.uk/organisations/the-city-academy-hackney

At The City Academy, Hackney, we are dedicated to providing all the students in our community with the best possible educational opportunities. We believe excellence is achieved through three key ingredients: clear structures, high expectations and strong relationships. Our outstanding curriculum is built around 'The City Experience' which places equal value on academic, creative, sporting, linguistic and personal development.

We pride ourselves on being a school which offers young people a warm and supportive environment, enabling them to meet our very high expectations. Our inspirational staff are skilled and committed and we are generously supported by The City of London Academies Trust. As a result of this, our students make exceptional progress.

School location

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