Receptionist
Exeter Royal Academy for Deaf Education, Exmouth, EX8 2AU17 days remaining to apply
Start date details
As soon as possible
Closing date
13 October 2025 at 11:59pm
Date listed
26 September 2025
Job details
Job role
- Administration, HR, data and finance
Visa sponsorship
- Visas cannot be sponsored
Working pattern
- Full time: This role is contracted for 37 hours a week over 39 weeks, working Monday to Friday 8am to 4pm
Contract type
- Permanent
Full-time equivalent salary
- £21,355 pa
What skills and experience we're looking for
- Experience in front of house reception and customer care
- Good knowledge of Microsoft Office, particularly Word and Excel
- Operating administration systems both electronic and paper based
- Good general education to at least GCSE, including GCSE English grade C or above (or equivalent qualification)
- Enthusiastic ‘problem solving’ mentality
- Attention to detail and a strong commitment to first-class internal and external customer care
What the school offers its staff
- Special Residential School, College and Further Education
- Term time role, with holiday pay built in to your salary based on 30 days annual leave and bank holidays
- Free onsite parking and opportunity to purchase a subsidised meal onsite
- Work in a modern state-of-the art building, a short walk to the beach and town
- Group Personal Pension including 8% employer contribution
- Life Assurance scheme x 3 of the employee’s salary
- Cycle to work scheme
- Support with travel expenses, via a season ticket loan scheme for public transport use
- Refer a friend scheme – earn up to £500
- Full sponsorship and support in completing British Sign Language qualifications, up to Level 3
- Opportunity to undertake professional training
- Enhanced maternity and paternity pay
- Importantly, a supportive environment working with a dedicated team committed to making a positive impact
Further information about the job
We are seeking an experienced Receptionist with excellent customer service and administration skills to join our dedicated, hardworking team which supports all aspects of student administration here at The Deaf Academy. Working under the direction of the Admin and MIS Manager, you will provide a professional reception service ensuring all visitors, callers, students and staff feel welcome.
This role is contracted for 37 hours a week over 39 weeks, working Monday to Friday 8am to 4pm. It is a pivotal and essential role within the Deaf Academy as you will be the first point of contact supporting external and internal visitors. The ability to remain calm and professional under all circumstances is crucial.
Working at the Deaf Academy, you can be certain that you are part of a team that does its utmost to inspire and enable our young people to thrive. Preparing young people for a happy, healthy and fulfilling future is what it’s all about for us. Are you looking for a new challenge? For a rewarding career where you can make a real difference? If so then we would love to hear from you!
For an informal discussion about the role please contact the HR team on hr@thedeafacademy.ac.uk or 01395 203130.
Interviews will take place on Tuesday 21stOctober, invites will be sent out the week before.
Reception
- To provide a professional and welcoming reception service for visitors and callers.
- Manage all incoming telephone calls by channelling to appropriate departments or by recording detailed messages to be relayed appropriately.
- General housekeeping of all documentation held at reception.
- Maintain presentation of the reception area.
- To deal with telephone, text, email and other internal and external communications.
- To make sure that all visitors sign-in using the correct procedure.
- To issue staff and visitor ID Badges.
- To maintain accurate and appropriate paper & electronic records as required.
- To ensure that strict confidentiality is maintained in relation to the Academy’s work.
- Provide support as the first point of contact for parents/carers when queries arise before passing on to other relevant staff such as the welfare team or tutor.
General administration
- Carry out routine administrative duties, including bookings of rooms & cars and supporting the rest of the Academy Admin Team.
- To assist with the preparation and distribution of newsletters and other documents to parents/carers and other external parties.
- To carry out routine administrative duties, including photocopying, filing, scanning and laminating as directed by the Admin & MIS Manager.
- Liaising with external organisations as required.
- Support Academy staff with reporting maintenance and IT requests.
- To maintain diaries by booking appointments, arranging meetings, and organising refreshments when required.
- Support with Home Weekends and Holidays to ensure students leave the site safely.
- Oversee the ordering process for stationery items across the academy, and other items when required, to include placing and tracking orders, receiving and reconciling deliveries and carrying out any follow-up actions as necessary.
Information Management
- To act as system administrator for the MIS database, including ensuring that the data held is accurate, secure and complete at all times.
- To produce reports as required.
Commitment to safeguarding
Safeguarding is at the centre of all that we do at the Deaf Academy. Our Safeguarding Lead is James Heaver, who is supported by three Deputies and the wider welfare team, but everyone has an important role to play in safeguarding the welfare of our students and every single member of staff completes compulsory safeguarding training.
Applying for the job
Apply for the job by following the link below.
CVs will not be accepted for this application.
View advert on school website (opens in new tab)About Exeter Royal Academy for Deaf Education
- School type
- Special school, ages 5 to 19
- School size
- 48 pupils enrolled
- Age range
- 5 to 19
- Ofsted report
- View Ofsted report
- School website
- Exeter Royal Academy for Deaf Education website
- Email address
- hr@thedeafacademy.ac.uk
- Phone number
- 01395 203130
Here at the Deaf Academy we have a unique culture. Student and employee development is at the core of what we do. We inspire the next generation to do incredible things. Our teams create a positive, stimulating environment to enable our children and young people to thrive. We’re looking for extraordinary people to join us and help shape our future.
School location
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