Regional IT Support Technician (East Midlands)

Anthem Schools Trust, London, SW1W 0DH

11 days remaining to apply

• Start date details

  1 September 2025

• Closing date

  7 July 2025 at 9am

• Date listed

  24 June 2025

Job details

• Job role:
  • IT support
• Visa sponsorship: Visas cannot be sponsored
• Working pattern: Full time
• Contract type: Permanent
• Full-time equivalent salary: £29,269.00 - £31,364.00 Annually (Actual) NJC Point 22

Regional IT Support Technician (East Midlands) job summary

About this Role

The Regional IT Support Engineer will provide first line support to Anthem schools within the East Midlands region. They will work closely with the National IT Team and schools to ensure the IT Service is being delivered according to the Service Level Agreement. Reporting to the Service Desk Manager, the post holder will take an active role in supporting all central and local systems, ensuring compliance with the technical design standards across the estate.

Main duties and responsibilities

Desktop & Application Support

• To ensure that all incidents and requests are logged appropriately on the service management system
• To ensure that incidents and requests are resolved within the target resolution time and are documented within the system
• Notify school staff through the service desk of the status of any incidents and maintain regular communications until incident resolution
• Monitor progress of all incidents and requests against service level targets and respond promptly to staff requests for updates or resolution as appropriate
• Escalate any incidents to the Trust’s ICT team including 2nd and 3rd line support, project managers and other stakeholders to resolution
• To ensure any calls escalated to the National IT Team have sufficient information to allow them to resolve tickets escalated to them
• To ensure end user devices are imaged, updated, patched, secured, locked down as appropriate utilising the appropriate central system. Also, to ensure all applications are delivered automatically as well as ensuring up to date anti-virus/malware is run on all end user devices
• To ensure all devices are fit for purpose and up to date with relevant software.
  
  
  

Server, System & Network Support

• Where asked by the Infrastructure team, provide support for LAN, WAN, server and other centrally managed infrastructure issues within the academies
• Support the use of Office 365 and Azure tenant with the users
• Work with the wider team on IT projects as required
• Manage antivirus, software updates/patches to ensure that the network is up to date and secure
• Ensure all locally installed software or locally used cloud based systems are licensed appropriately.

Health & Safety

• Carry out risk assessments for Health and Safety for IT to ensure safety standards are met
• Follow relevant Health and Safety procedures and raise awareness among staff, pupils, and other users.

Configuration & Installation

• Ensure all compliance checks are being carried out in schools including Acceptable Use procedures and records of installed hardware and software within the software library
• Support other ICT colleagues in the installation and repair of hardware
• Ensure that new deployments and repairs are being fully tested.

Continuity, Maintenance & Security

• Ensure schools are keep up to date with their maintenance schedule; manage efficient implementation of backup, virus protection and security procedures, including Data Protection policies.

Service and Support Request Management

• Manage and resolve all requests for support where possible, and if required escalate the ticket to 2nd line in a timely manner
• Carry out all necessary and expected investigations and document these investigations in the ticket before escalating to 2nd line
• Make sure all requests for new projects or purchases are reported to the Head of IT
• Be proactive and investigate requests for support. Ensure steps are taken to find permanent solutions to problems.

Internal Support Arrangements & External Contracts

• Liaise with other Anthem ICT staff and external contractors to facilitate the resolution of service requests.

Safeguarding children and young people

• Ensure that any safeguarding software is up to date, running and student accounts are correctly configured for their use.

Documentation

• Ensure that all appropriate documentation is kept up to date and stored appropriately
• Ensure that ICT asset registers remain up to date and are checked regularly.

Benefits

Our rewards and benefits package includes:

• Cycle to Work Scheme – Save on bikes and gear through a tax-efficient scheme
• Tech & Home Scheme – Spread the cost of tech and home essentials via salary deductions
• Corporate Health Cash Plan – Reclaim the cost of routine healthcare, from dental to physio
• Eye Care Support – Support for eye tests and glasses for screen users
• Employee Assistance Programme – Free, confidential support for personal and work issues
• Employee Referral Bonus – Recommend a friend and earn a bonus Anthem Institute – High-quality CPD, networking, and leadership development from national experts

Anthem is committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including an enhanced DBS check

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment.

Our recruitment process follows the keeping children safe in education guidance.

Offers of employment may be subject to the following checks (where relevant):
childcare disqualification
Disclosure and Barring Service (DBS)
medical
online and social media
prohibition from teaching
right to work
satisfactory references
suitability to work with children

You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Applying for the job

This school accepts applications through their own website, where you may also find more information about this job.

CVs are not accepted.

Visas cannot be sponsored.

If you're interested in teaching or training to teach in England as an international citizen, we can help you understand your next steps.

About Anthem Schools Trust

• Type: Multi-academy trust
• See more jobs: teaching-vacancies.service.gov.uk/organisations/anthem-schools-trust

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