Technician (ICT)
East Point Academy, Lowestoft, Suffolk, NR33 0UQ21 days remaining to apply
Start date details
April 2026
Closing date
27 February 2026 at 12am (midnight)
Date listed
3 February 2026
Job details
Job role
- IT support
Visa sponsorship
- Visas cannot be sponsored
Working pattern
- Full time
Contract type
- Permanent
Full-time equivalent salary
- Salary: Support Staff Pay Scale E: £26,403 to £28,142 per annum
Technician (ICT) job summary
Salary: Support Staff Pay Scale E: £26,403 to £28,142 per annum
Working Weeks: 52 weeks
Start Date: April 2026
East Point Academy has an exciting opportunity for a reliable, dynamic and responsible person to work as an ICT Technician to provide installation, maintenance development and administrative support for the school’s IT resources.
This role will be based 2 days at East Point Academy (Lowestoft, NR33 0UQ), 1 day at Stradbroke Primary (Great Yarmouth, NR31 6LZ), 1 day at Cobholm Primary (Great Yarmouth, NR31 0BA) and 1 day at Great Yarmouth Primary (Great Yarmouth, NR30 3DT). Therefore, reliable transport and the ability to travel independently to multiple locations are required.
What You’ll Be Doing
- Be the first point of contact for IT Support of incidents, standard requests and initial problem management within the school
- Provide a professional, customer-focused support service with a focus on continual service improvement
- Ensure school asset registers are maintained, and the asset lifecycle procedure is followed
- Provide classroom support to teachers with software and hardware that supports learning
- Ensure maximum availability of all IT-provided equipment
- Liaise with third-party providers for managed equipment
About You:
The successful candidate will have deep knowledge of hardware and software, as well as good communication and problem-solving skills. You should take pride in responding quickly and effectively to all support requirements and take an open approach to help everyone get the best out of the school’s IT Systems. You will also have a passion for continuous learning, high attention to detail, and the ability to work under pressure.
Essential:
- Experience working within an ITIL Aligned Service Desk or support environment utilising a ticketing tool
- Basic functional knowledge of Windows 10/11
- Basic functional knowledge of Microsoft Office products (desktop and cloud based)
- Ability to install and manage computer hardware and peripherals in an education focused environment
- Basic fault finding skills and the ability to problem solve within a technical environment
- Candidate must be able to travel independently to multiple locations.
Desirable:
- Industry Standard IT certification, including CompTIA (A+, ITF+), Cisco Certified Technician (CCT), M365 Fundamentals, Microsoft Technology Associate (MTA)
- Basic knowledge of Active Directory (User accounts/Groups etc)
- Basic knowledge of Networking (TCP/IP)
- Basic knowledge of Windows based domain administration
Why Join Inspiration Trust
At Inspiration Trust, we believe in the power of education to transform lives. You’ll be joining a supportive, forward-thinking organisation that values professional development, collaboration, and innovation. We provide opportunities for growth and empower you to make a real impact in schools across Norfolk and north Suffolk. As part of our thriving network of talented teachers, leaders, and support staff, you’ll receive a varied professional development programme designed to help you be the best you can be.
We offer:
- Generous annual leave, and access to the Local Government Pension Scheme (LGPS) with excellent employer contributions
- Health Plan and Employee Assistance Programme, including 24/7 virtual GP access, mental health support and claim-back options for healthcare costs *
- Cycle-to-work scheme, retail and theatre discounts (including discounted shopping vouchers, dentist and gym memberships), and salary sacrifice options (including home technology). *
- Free parking at most sites
- Personalised CPD and development programmes
- A structured and specific induction programme.
*Terms and conditions apply. Some benefits are only available following successfully passing probation.
About Us
East Point Academy in Lowestoft is the first secondary school to see the sunrise every day, and it is a fantastic place to work. The academy’s values underpin everything it does, preparing pupils to be successful both within the school and in the wider community throughout their lives. Students and staff embody these core values, creating a positive and supportive culture. Pupils are encouraged to be independent thinkers, gaining the knowledge and skills to make a meaningful impact on the world around them.
We are part of the Inspiration Trust; a thriving family of schools across Norfolk and North Suffolk, recognised nationally for pupil progress and excellence in teaching and leadership. We believe every young person deserves the best education, regardless of background. Inspiration Trust specialises in transforming schools in disadvantaged areas and taking academies from failing to outstanding.
The Trust offers extensive networks and opportunities to collaborate with a diverse range of schools and partners. We are committed to delivering outstanding professional and learning opportunities for all staff, supported by a rich programme of continuing professional development led by some of the country’s leading educational thinkers and practitioners.
For information on what it is like to live and work in Lowestoft, click here. East Point Academy was inspected by Ofsted in February 2022, achieving another Good rating. “Pupils feel safe at the school. There are clear routines for behaviour which help pupils meet teachers’ high expectations. In lessons, behaviour is calm, with pupils’ attention focused on learning.”
Next Steps
Before applying, please read the attached Recruitment Pack and Job Description, for more details about the role. We ask that you read this pack carefully, especially the “Planning your application” section from page 11. This will support your application ensuring you have the opportunity to tell us about your relevant skills, experience and qualifications that relate to the job description and person specification in addition to details of your references covering the last 5 years.
To apply for this role please click the Apply button to complete the online application form.
When you start your application, you will receive several emails from our application provider, Vacancy Filler. Please be aware that some email providers may mistakenly mark these messages as spam. To avoid missing important updates, we recommend checking your spam or junk folders regularly throughout the application process and marking these emails as safe.
Closing date for applications: 12pm on Friday 27th February 2026
Interview date: Friday 13th March 2026
Safeguarding and Equal Opportunities
Inspiration Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
All staff appointments are subject to satisfactory references and enhanced Disclosure and Barring Service checks. We are an equal opportunities employer.
Further information about the job
Commitment to safeguarding
Inspiration Trust is committed to safeguarding and all staff appointments are subject to satisfactory references and enhanced DBS checks. You will be required to provide references and undertake an enhanced Disclosure and Barring Service Check.
This school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer.
Applying for the job
This school accepts applications through their own website, where you may also find more information about this job.
CVs will not be accepted for this application.
View advert on external website (opens in new tab)About East Point Academy
- School type
- Academy, ages 11 to 16
- Education phase
- Secondary school
- School size
- 826 pupils enrolled
- Age range
- 11 to 16
- Ofsted report
- View Ofsted report
- School website
- East Point Academy website
East Point Academy is Lowestoft's top performing high school, helping to unlock the potential of this great coastal community. Students make more progress with us than at any other local school, and go on to achieve the best results. In autumn 2016 Ofsted rated us as good with outstanding leadership and management, making us the highest rated school in Lowestoft.
We are part of the Inspiration Trust family of schools, and work together with colleagues across East Anglia to bring the best educational opportunities to our young people.
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