1st Line IT Network Apprentice

Kendal College, Milnthorpe Road, Kendal, Cumbria, LA9 5AY

12 days remaining to apply

• Start date details

  As soon as possible

• Closing date

  22 November 2026 at 11:59pm

• Date listed

  10 November 2026

Job details

• Job role:
  • IT support
• Visa sponsorship: Visas cannot be sponsored
• Working pattern: Full time: Full-time, 16 months fixed-term contract - 37 hours per week
• Contract type: Fixed term - 16 Months
• Full time equivalent salary: £24,455, based on a full academic year.

What skills and experience we're looking for

What We're Looking For

We are looking for an enthusiastic and motivated individual who is passionate about technology and eager to build a career in IT. Applicants should have a minimum of five GCSEs (or equivalent) at Grade A*-C/4-9, including English and Mathematics. A relevant IT, digital or customer service qualification, or evidence of self-directed technical learning, would be advantageous.

The successful candidate will have some experience of helping others, working as part of a team or providing customer service, whether through education, employment, volunteering, personal projects or work experience. You will have a genuine interest in IT support and be keen to develop your technical skills, with a basic understanding of Windows operating systems and Microsoft 365 applications. You will be a logical problem solver who can follow technical instructions accurately and demonstrate a keen attention to detail.

Strong communication skills are essential, with the ability to explain technical issues in a clear and professional manner to staff and learners with varying levels of technical knowledge. You will be organised, reliable and able to manage your workload effectively, maintaining accurate records and recognising when issues need to be escalated. A positive attitude, willingness to learn from feedback and commitment to equality, diversity, inclusion, safeguarding and health and safety are key to success in this role.

A basic awareness of IT service desk environments, including incidents, requests and escalation processes, would be beneficial, as would familiarity with technologies such as Active Directory or Microsoft Entra ID, networking fundamentals, cyber security, device deployment, printers, audio-visual equipment or remote support tools. An interest in developing a long-term career in IT support, networking, infrastructure or cyber security would be highly advantageous.

Please note that the essential qualifications, skills and experience outlined above are those that applicants would normally be expected to meet in order to be considered for appointment. Candidates who also meet the desirable criteria may be given additional consideration where applications are closely matched.

What the college offers its staff

Staff Benefits

We are committed to supporting our colleagues' wellbeing, development and work-life balance. In return for joining our team, you will have access to a wide range of benefits including flexible working opportunities (where applicable), excellent CPD and staff development opportunities, free onsite parking and a generous annual leave entitlement with additional efficiency days. We also offer an Employee Assistance Programme, enhanced absence pay, enhanced family-friendly policies, a generous pension scheme and a Cycle to Work scheme. Staff can benefit from our awards, rewards and wellbeing programme, free will-writing services, discounts in our onsite restaurant, retail discounts including access to the Blue Light Card scheme, and discounted treatments through our onsite Hair and Beauty facilities.

Further information about the job

The candidate will be required to undergo a full enhanced DBS check and must be eligible to work in the UK.

Visas cannot be sponsored.

If you're interested in teaching or training to teach in England as an international citizen, we can help you understand your next steps.

About Kendal College and Our IT Department

Located in the heart of the South Lakes, Kendal College is one of the region's leading education providers, offering outstanding opportunities for both learners and staff. As Cumbria's gateway to the Lake District, Kendal provides the perfect balance of career development and quality of life, with stunning landscapes, vibrant communities and endless opportunities for outdoor adventure on your doorstep.

Our IT Department plays a vital role in supporting the College's digital infrastructure, ensuring staff and learners have access to reliable, secure and innovative technology. Working across a diverse and fast-paced environment, the team supports a wide range of systems, devices and services that are essential to the successful delivery of teaching, learning and business operations throughout the College.

We are looking for an enthusiastic and motivated 1st Line Network Technician Apprentice to join our IT team. This is an excellent opportunity to begin a career in IT, combining structured apprenticeship learning with valuable hands-on experience alongside experienced colleagues. You will provide first-line technical support to staff and learners whilst developing practical skills across user support, endpoint devices, Microsoft 365, network connectivity, account administration, cyber security, asset management and technical documentation. Throughout your apprenticeship, you will gain the knowledge, skills and behaviours needed for a successful career in IT whilst delivering a professional, inclusive and customer-focused service.

As part of our commitment to creating a safe and supportive environment for all, the successful candidate will also play an important role in safeguarding and promoting the welfare of children, young people and vulnerable adults, ensuring that College safeguarding policies and procedures are always followed. This is an exciting opportunity to join a supportive and forward-thinking team, gain valuable industry experience and develop a rewarding career in IT.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment.

Our recruitment process follows the keeping children safe in education guidance.

Offers of employment may be subject to the following checks (where relevant):
childcare disqualification
Disclosure and Barring Service (DBS)
medical
online and social media
prohibition from teaching
right to work
satisfactory references
suitability to work with children

You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Applying for the job

Apply for the job by following the link below.

CVs will not be accepted for this application.

About Kendal College

• Organisation type: FE College, ages 16 to 99
• Education phase: Sixth form or FE college
• Size: No information available
• Age range: 16 to 99
• Ofsted report: View Ofsted report
• Website: Kendal College website
• Email address: recruitment@kendal.ac.uk
• See more jobs: teaching-vacancies.service.gov.uk/organisations/kendal-college

Arranging a visit to Kendal College

To arrange a visit and increase the chance of a successful application email recruitment@kendal.ac.uk.

College location

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