Attendance Support Officer
Include School Norfolk, Norfolk, NR6 6HE61 days remaining to apply
Closing date
12 January 2026 at 12am (midnight)
Date listed
12 November 2025
Job details
Job role
- Administration, HR, data and finance
Visa sponsorship
- Visas cannot be sponsored
Working pattern
- Full time
Contract type
- Permanent
Full-time equivalent salary
- £23,817.89-£25,023.49 actual pa
Attendance Support Officer job summary
Part of the Catch 22 Include Norfolk
Tel: 01603 401515
Email: norfolk.office@catch-22.org.uk
Website: https://www.catch-22.org.uk/
- Salary – £23,817.89-£25,023.49 actual pa (£26,651 - £28,000 FTE)
- Permanent
- Full Time
- 37 hours per week
- Term Time plus 2 weeks
Company Description
Catch22 is a social business, a not for profit business with a social mission. For over 200 years we have designed and delivered services that build resilience and aspiration in people and communities. Our 1600 colleagues work at every stage of the social welfare cycle, supporting 44,000 individuals from cradle to career. Today we deliver alternative education, apprenticeships and employability programmes, justice and rehabilitation services (in prisons and in the community), gangs intervention work, emotional wellbeing and substance misuse, and children’s social care programmes.
Catch22 include is an alternative education provider for young people, over 700 vulnerable young people with challenging behaviours are supported through independent alternative education schools or via a range of tailored support programmes delivered in school or off-site. Include schools provide an alternative to mainstream schooling, whereby multiple barriers to learning have previously affected engagement and access to education
Catch22 include Norfolk is an Ofsted registered independent school. It provides full-time, alternative, secondary education for young people who have been excluded from their previous school or pupil referral unit, or who need additional support to what is offered by a mainstream setting.
Job Description
Take the lead in managing attendance interventions and overseeing the formal legal processes required to support student attendance. This involves organising and chairing initial support first meetings, coordinating meetings with the local authority, developing personalised plans to encourage student attendance, and potentially leading prosecution-related meetings. All meetings must be documented and maintained in compliance with both Norfolk County Council and Catch22 attendance policies.
There will be a requirement to travel and work in a range of settings, and undertake home visits, you will need use of your own vehicle as you will be responsible for your own travel arrangements. You will be required to make visits on your own and will need to follow the lone working practices.
Main Duties & Accountabilities
Ensure a thorough understanding of data protection regulations relevant to your role.
Conduct home visits for students with low attendance and develop support plans to help improve their attendance.
Maintain confidentiality when handling sensitive information.
Stay up to date with the latest attendance legislation and its application.
Collaborate daily with advocates to ensure a comprehensive approach to attendance tracking.
Manage both computerised and manual pupil records efficiently.
Share pertinent information with the Pastoral Manager, Assistant Headteachers, and external agencies through various communication methods (written, phone, electronic, and in-person).
Provide updates and guidance to Advocates and Assistant Headteachers on attendance policies, offering tailored recommendations to improve attendance based on individual student needs.
Maintain a current and comprehensive understanding of attendance law and government policies.
Work closely with the Local Authority Attendance Team to address attendance issues.
Plan and prepare all initial support meetings, ensuring documentation is completed accurately and promptly.
Complete all necessary court documentation for prosecution proceedings.
Serve as a witness in court when required.
Lead and attend all Support first, whether in person or virtually.
General Duties
Provide additional support as needed for students and their families.
Report on strategies and interventions implemented, sharing successes with on-site staff.
Assist with external quality assurance visits (e.g., Ofsted, Local Authority) by maintaining accurate records of interventions, referrals, strategies, and their overall effectiveness.
Ensure the school is presented in a positive, friendly, and welcoming manner to parents, visitors, and others.
Other Duties
Participate in training sessions relevant to the job role.
Provide training to staff as needed, when required.
Qualifications
Level 2 qualification or equivalent to demonstrate good literacy and numeracy skills
Be Designated Safeguarding lead trained.
Desire to develop and undertake training as required
Additional information
Salary: £26,651- £28,000 (FTE) dependent on qualifications
Hours per week: 37 hours per week Term time + 2 weeks. Permanent.
At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.
To view the job description, please click here.
How to apply
For this vacancy, if you click on the ‘Apply for Job’ button, you will be redirected to our website for the job description and to apply via our online application form.
Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.
Ref: 36250
Closing date: Applications will be considered upon receipt, therefore early submission is recommended.
Interview date: TBC
Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.
Please note, we will conduct an online search as part of our due diligence checks for successful candidate(s). This will involve a search of all publicly available information online and in social media.
This post is exempt from the Rehabilitation of Offenders Act and you will be required to undergo an Enhanced DBS check or Enhanced DBS check with barred list. If you have information to declare it may be protected under the Exceptions Orders and you may not be required to declare it. You will be asked to make a criminal conviction declaration if you are shortlisted for the post. Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website.
Further information about the job
Commitment to safeguarding
Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment.
Our recruitment process follows the keeping children safe in education guidance.
Offers of employment may be subject to the following checks (where relevant):
childcare disqualification
Disclosure and Barring Service (DBS)
medical
online and social media
prohibition from teaching
right to work
satisfactory references
suitability to work with children
You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.
Applying for the job
This school accepts applications through their own website, where you may also find more information about this job.
CVs will not be accepted for this application.
View advert on external website (opens in new tab)About Include School Norfolk
- School type
- Independent school, ages 14 to 16
- School size
- 96 pupils enrolled
- Age range
- 14 to 16
- Ofsted report
- View Ofsted report
- School website
- Include School Norfolk website
School location
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