Complaints Officer

Ascend Learning Trust, Swindon, SN4 7HG

13 days remaining to apply

• Start date details

  ASAP

• Closing date

  18 November 2026 at 11:59pm

• Date listed

  5 November 2026

Job details

• Job role:
  • Administration, HR, data and finance
• Visa sponsorship: Visas cannot be sponsored
• Working pattern: Full time
• Contract type: Permanent
• Full time equivalent salary: £28,153.00 - £29,542.00 Annually (FTE)

Complaints Officer job summary

Complaints Officer
Ascend Learning Trust

Salary: NJC F9 £28,153 ( FTE) NJC F11 £29,512 (FTE)
Actual Salary: £25,457- £26,713 ( Depending on experience)
Contract: Permanent

Working Weeks: 41 weeks ( Term Time + 2 weeks)

Paid Weeks: 47.15

Working Pattern: Monday to Thursday 08.00-16.00 ( 30 min unpaid break)

Friday 08.00-15.30

Closing date: Midnight Wednesday 18th November
Interview Date: Week Commencing 23rd November 2026
Anticipated Start Date: ASAP

Job Overview

We are looking to appoint a Complaints Officer to oversee the effective management of formal complaints across Ascend Learning Trust, ensuring all cases are handled in accordance with the Trust's complaints policy and statutory requirements within the education sector.

This important role is responsible for coordinating the complaints process from initial receipt through to resolution, ensuring that matters are handled promptly, impartially and professionally. The successful candidate will work closely with a range of stakeholders, including parents and carers, school leaders, governors, and external agencies.

The successful candidate will demonstrate:

• Excellent organisational and administrative skills
• A professional, confidential and tactful approach
• Strong communication and stakeholder relationship management skills
• The ability to manage sensitive and complex issues with confidence and discretion

Full details can be found in the recruitment pack.

Why choose us?

At Ascend Learning Trust, our motto — Together we Belong, Believe, Become.— guides everything we do. We create a genuine sense of belonging and deliver a holistic, world‑class education that opens doors for every young person, no matter their starting point. Our shared values of Compassion, Aspiration, Respect, Dedication and Integrity shape our culture and inspire us to provide unmissable education and limitless horizons.

When you join us, you become part of a supportive, ambitious community that invests in its people and develops high‑calibre professionals. We foster kindness, inclusivity and high expectations, and we welcome colleagues who want to make a meaningful difference every day.

What We Offer

Health & Wellbeing

• Free annual flu vaccines
• Discounted gym memberships
• 24/7 counselling helpline
• Annual Wellbeing Day*
• Generous holiday allowance
• Flexible working solutions
• Optional health and fitness schemes*

Financial

• Discounts and cashback at hundreds of retailers
• Excellent Pension Schemes, including 21.3% employer contributions for support staff
• Cycle to Work and Tech Schemes*

Career Progression

• Instructional Coaching for teaching roles
• Supportive performance development
• Apprenticeship and training opportunities
• Internal progression pathways
• Recognition and long-service awards

*Please note some allowances are only applicable on completion of a successful probation.

Please note if we receive sufficient applications, we may close this job role earlier.

Our Commitment to Inclusion

We welcome applicants from all backgrounds and experiences. If you need adjustments to support your application, please contact the Recruitment Team on 01793 781485 or recruitment@ascendlearningtrust.org.uk

Further information about the job

The candidate will be required to undergo a full enhanced DBS check and must be eligible to work in the UK.

Visas cannot be sponsored.

If you're interested in teaching or training to teach in England as an international citizen, we can help you understand your next steps.

Commitment to safeguarding

Ascend Learning Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

Any position that involves working with children requires declaration of ALL convictions/cautions regardless of whether these are deemed as spent and a DBS check will be carried out before any employment commences.

References will be obtained before interview at shortlisting stage and may be used in the interview process. Any gaps in employment must be detailed and an explanation provided in the relevant section.

Applying for the job

This school accepts applications through their own website, where you may also find more information about this job.

CVs will not be accepted for this application.

About Ascend Learning Trust

• Type: Multi-academy trust
• Website: Ascend Learning Trust website
• See more jobs: teaching-vacancies.service.gov.uk/organisations/royal-wootton-bassett-academy-trust

Royal Wootton Bassett Academy Trust (RWBAT) was set up as a Multi Academy Trust in May 2017. In establishing RWBAT, we committed to offering strategic leadership and management expertise to facilitate collaboration and commitment leading to high levels of school improvement opportunities in each Academy within RWBAT.

RWBAT became Ascend Learning Trust in September 2022 to better reflect our growing Trust.

Our roles in leading Ascend Learning Trust are based on the simple premise of seeking to maximise the life chances of every pupil within the Trust. We believe this can be achieved by sharing leadership principles and management processes through support and challenge. We ensure staff and pupils are equipped to deliver the highest levels of performance in each Academy which leads to high levels of attainment and achievement across the Trust.

Our Mission; to enhance the life chances of all young people through Excellence in Education.

We hope you feel inspired to join us on our journey by joining us in one of our vacant roles.

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