Customer Relations Manager
Reading School, Reading, Berkshire, RG1 5LW62 days remaining to apply
Start date details
As soon as possible
Closing date
21 September 2026 at 11:59pm
Date listed
21 July 2026
Job details
Job role
- Administration, HR, data and finance
Visa sponsorship
- Visas cannot be sponsored
Working pattern
- Full time
Contract type
- Permanent
Full time equivalent salary
- £33,143.00 - £44,075.00 Annually (Actual) Full-Time Equivalent:
Customer Relations Manager job summary
Working as part of a dedicated and collaborative team within FSCE Ltd, we have an exciting opportunity for a CRM Manager to play a key role in supporting schools across the UK. Reporting to the Director of Operations, you will take ownership of our customer relationship management processes, ensuring that customer data, communications and service delivery are efficient, effective and customer-focused. You will work closely with schools, partners and colleagues to maintain excellent customer relationships, support business development activities and help drive continuous improvement across the organisation.
We are looking for someone who:
- Has exceptional organisational and relationship-management skills.
- Is confident using CRM systems and data to support decision-making.
- Can manage multiple priorities and projects effectively.
- Has strong communication skills and enjoys working with a wide range of stakeholders.
- Is proactive, solutions-focused and committed to delivering excellent customer service.
- Enjoys identifying opportunities to improve systems, processes and customer experience.
At FSCE, we work with grammar and selective schools throughout the UK to deliver admissions testing services that help schools identify potential and create opportunities for young people. We believe that education has the power to transform lives and that fair, robust admissions processes play an important role in supporting social mobility.
As a wholly-owned trading subsidiary of Reading School, we share the school's commitment to educational excellence, opportunity and social impact. This is an opportunity to join a growing organisation where your contribution will directly support schools, students and families across the country.
Based in Reading, with opportunities to travel and work directly with customers, this role offers the chance to make a meaningful difference whilst developing your career within a purpose-driven organisation.
Further information about the job
Commitment to safeguarding
Reading School is committed to safeguarding and promoting the welfare of children and young people. Successful candidates must be willing to undergo an Enhanced DBS Disclosure and complete relevant pre-employment checks in line with our Safer Recruitment policy. Full details of our Safeguarding - Staff Recruitment Policy can be found on our website.
Applying for the job
This school accepts applications through their own website, where you may also find more information about this job.
CVs will not be accepted for this application.
View advert on external website (opens in new tab)About Reading School
- Organisation type
- Academy, ages 11 to 18
- Education phase
- Secondary school
- Size
- 1138 pupils enrolled
- Age range
- 11 to 18
- Ofsted report
- View Ofsted report
- Website
- Reading School website
At Reading School, we have a clear educational philosophy and a deeply rooted commitment to social mobility. In all we do we seek to nurture character and develop academic excellence, and we know that what we do really matters. More than 10% of our Year 7 students come from disadvantaged backgrounds and we are proud of the difference that we make. In 2025, the school was rated the Sunday Times South East State School of the Year.
We are a short walk from central Reading and close to transport links. Reading is a diverse place to live with arts, culture and heritage at the heart of the town.
School location
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