Customer Service Officer

More than one location, Star Academies

3 days remaining to apply

• Job start date

  1 September 2026

• Closing date

  14 June 2026 at 11:59pm

• Date listed

  22 May 2026

Important

This teaching role is at more than one school in the trust. You can find out more in schools overview.

Job details

• Job role:
  • Administration, HR, data and finance
• Visa sponsorship: Visas cannot be sponsored
• Working pattern: Part time: 18.5 hours per week (11.15am-4.00pm Monday and Thursday. 11.15am-4.15pm Tuesday and Wednesday) Term Time plus 2 weeks
• Contract type: Permanent
• Full-time equivalent salary: £25,185.00 to £25,583.00 per annum (pro rata £11,108.97 to £11,284.53 per annum)

What skills and experience we're looking for

Who we’re looking for

We’re looking for a talented individual to provide an exceptional business support service to our pupils, teachers and wider stakeholders. As a key member of our school’s business support team, your expertise will help to deliver an outstanding learning environment for our young people.

The successful candidate will be a committed team player with excellent organisational and specialist technical skills. You will have extensive experience of delivering outstanding customer service and possess the ability to develop relationships across our school and the Star community.

You will have:

• NVQ Level 1/Level 2 or equivalent qualification. Good level of literacy and numeracy skills to GCSE standard or experience in relevant discipline.
• Experience in an administrative/reception role.
• Experience of working within an educational environment.
• IT software packages, e.g. MS Office and data bases and its application in schools.
• Understanding of relevant processes and systems in use within schools to deliver effective customer care.

What the school offers its staff

Star Salford Academy is a 5-form entry mixed secondary school for 11 to 16 year olds, which opened in September 2023. Like all Star schools, Star Salford Academy has a leadership specialism.

We provide a knowledge-based academic curriculum alongside a rich and diverse leadership programme that grows character and inspires charitable and social action. Our pursuit of educational excellence is based upon our fundamental belief that every pupil has the capacity to become a successful and inspirational leader.

During its opening year, the school admitted an intake of 150 pupils in Year 7. We will continue to admit a new intake of Year 7 pupils at the beginning of each academic year.

Further information about the job

The candidate will be required to undergo a full enhanced DBS check and must be eligible to work in the UK.

Visas cannot be sponsored.

If you're interested in teaching or training to teach in England as an international citizen, we can help you understand your next steps.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment.

Our recruitment process follows the keeping children safe in education guidance.

Offers of employment may be subject to the following checks (where relevant):
childcare disqualification
Disclosure and Barring Service (DBS)
medical
online and social media
prohibition from teaching
right to work
satisfactory references
suitability to work with children

You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Applying for the job

Apply for the job by following the link below.

CVs will not be accepted for this application.

Additional documents

If you need these documents in an accessible format, please contact the school.

JDPS - Customer Services Officer.pdf - 334 KB (opens in new tab)

About Star Academies

• Type: Multi-academy trust
• Website: Star Academies website
• Email address: info@starsalford.org
• Phone number: 0161 383 0001
• See more jobs: teaching-vacancies.service.gov.uk/organisations/star-academies

School Details

Star Salford Academy

• School type: Free School, ages 11 to 16
• Education phase: Secondary school
• School size: 276 pupils enrolled
• Age range: 11 to 16
• Ofsted report: View Ofsted report
• School website: Star Salford Academy website
• See more jobs: teaching-vacancies.service.gov.uk/organisations/star-salford-academy

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