DLQ Customer Service & Learning Resource Assistant
City College Plymouth, Kings Road, Plymouth, Devon, PL1 5QG14 days remaining to apply
Start date details
As soon as possible
Closing date
16 November 2026 at 11:59pm
Date listed
2 November 2026
Job details
Job role
- Other support role
Visa sponsorship
- Visas cannot be sponsored
Working pattern
- Part time
Contract type
- Fixed term - As Appropriate - Maternity or parental leave cover
Full time equivalent salary
- Part-time | Fixed Term Maternity| £21,544 Per Annum (Pro Rata of £28,469)
What skills and experience we're looking for
Part-time | Fixed Term Maternity| £21,544 Per Annum (Pro Rata of £28,469)
Winner of the Best Place to Work at the Tech South West Awards 2025, City College Plymouth offers a culture the College is proud of. Our core values of Respect, Ownership and Integrity help create an environment that supports a passion for teaching and learning. These values guide our work as we enrich our community through knowledge, experience and skills so every student can achieve their best.
As one of the country’s largest providers of quality education and training, City College Plymouth is entering a period of transition to enable us to propel education into the future. We take pride in offering a learning environment and organisational culture that contribute positively to the health, wellbeing and sustainability of our community and enable all our students and staff to achieve their full potential.
The Role
We are looking for a proactive and friendly Customer Service & Digital Learning Assistant to join our Digital Learning Quarter Team. This role is to provide frontline support for staff and students with general queries, resource access and acquisition, study skills support, and maintaining a safe and inclusive learning environment.
You’ll be working collaboratively across the DLQ team to maintain an effective and efficient service that ensures all students are supported and have opportunities to succeed. Prioritising tasks, as well as organising multiple duties throughout the day, is essential to minimise any disruption to the DLQ’s provisions and services. This role requires a proactive and adaptable individual with a commitment to delivering excellent customer service.
What Will You Bring to the Role:
- Adapting - Adapting to new, changing or unplanned situations.
- Collaborating - Having a strong awareness of others to collaborate effectively and contribute to positive team morale.
- Attentive - Making quick, yet appropriate, decisions in time-sensitive situations.
- Delivering - Embracing challenges, by trying out alternative approaches, and strategies to deliver success.
What the college offers its staff
Benefits
City College Plymouth will offer you;.
- Career development opportunities.
- Generous contributions towards your pension.
- Free tea, coffee and lunch in our dedicated staff lounge.
How we recruit
We aim to recruit based on potential, not experience. We are interested in seeing your behaviours in action and how they will help you become successful at City College Plymouth, giving everyone the opportunity to show their potential, regardless of background or experience.
After completing our online application form, you will be asked to complete an online assessment within a few days of this Vacancy closing. This assessment asks you no questions at all. Instead, it observes your behaviour and natural strengths in action, with a series of engaging, intuitive tasks. You will receive a report outlining your behaviours once you have completed the assessment, regardless of whether you progress to the next stage or not, providing you with some feedback.
The College welcomes applications from service leavers and the Armed Forces community, and supports those service leavers who are Reservists in any of the Armed Forces.
The College reserves the right to close this advertisement early if sufficient applications have been received.
Further information about the job
Commitment to safeguarding
Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment.
Our recruitment process follows the keeping children safe in education guidance.
Offers of employment may be subject to the following checks (where relevant):
childcare disqualification
Disclosure and Barring Service (DBS)
medical
online and social media
prohibition from teaching
right to work
satisfactory references
suitability to work with children
You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.
Applying for the job
Apply for the job by following the link below.
CVs will not be accepted for this application.
View advert on college website (opens in new tab)About City College Plymouth
- Organisation type
- FE College, ages 16 to 99
- Education phase
- Sixth form or FE college
- Size
- No information available
- Age range
- 16 to 99
- Ofsted report
- View Ofsted report
- Email address
- recruitment@cityplym.ac.uk
College location
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