Family Liaison Officer

Springhead Park Primary School, Northfleet, Kent, DA11 8BY

14 days remaining to apply

• Start date details

  ASAP

• Closing date

  27 November 2026 at 9am

• Date listed

  12 November 2026

Job details

• Job role:
  • Pastoral, health and welfare
• Visa sponsorship: Visas cannot be sponsored
• Working pattern: Full time
• Contract type: Permanent
• Full time equivalent salary: £715.00 Annually (Actual) Working 39 weeks, paid for 44.45. FTE Salary £31,667

Family Liaison Officer job summary

Could you be the person our families turn to first?

Springhead Park Primary School is looking for a warm, resilient and practical Family Liaison Officer to build strong, trusting relationships between home and school.

You will often be the first person a family speaks to when they need help. You will work early and practically to remove the barriers that stop children doing well, whether that is attendance, wellbeing, family circumstances, SEND or a safeguarding concern. Your aim is simple: every child attends regularly, feels safe and is ready to learn.

You will be part of the school's safeguarding team, working under the direction of the Headteacher and Designated Safeguarding Lead, and part of a network of Family Liaison Officers across The Primary First Trust.

What you will do

• Be a visible, approachable first point of contact for parents and carers: at the school gate, by phone and through drop-ins.
• Offer practical and emotional support, and connect families to the right services, from housing and benefits advice to health, parenting and food support.
• Work with our attendance lead to monitor attendance, make first-day absence contact, meet families and agree support plans.
• Recognise, record and report safeguarding concerns, and support the Designated Safeguarding Lead with referrals and multi-agency meetings.
• Identify families who would benefit from early support and work with local Family Help teams, health and community partners.
• Work with the SENDCo to help families understand and access SEND support, and support children through transitions.
• Run parent workshops, coffee mornings and information sessions.
• Carry out home visits and keep accurate, confidential records.

What we are looking for

• Experience of working with children, young people or families, including those facing difficulties.
• A sound understanding of safeguarding and child protection, and how to report concerns.
• Excellent interpersonal skills: you build trust easily and stay calm in challenging conversations.
• A child-centred, empathetic and non-judgemental approach, with resilience and good emotional boundaries.
• Clear written communication, accurate record keeping and confident IT skills.
• Good organisation, with the ability to manage a caseload and prioritise.
• GCSE (or equivalent) English and maths at grade 4/C or above, and a Level 3 qualification in a relevant area or equivalent experience.
• The ability to travel to home visits and other trust schools.

Experience in a school, attendance work, multi-agency casework or supporting families through SEND processes would be an advantage, but is not essential. Full details are in the job description and person specification.

What we offer

• A welcoming, modern school for children aged 3 to 11, opened in September 2020 and rated Good by Ofsted in all areas (May 2023).
• Regular safeguarding supervision with the Designated Safeguarding Lead, so you are never carrying difficult casework alone.
• A trust-wide Family Liaison network, meeting regularly to share practice, resources and training.
• Safeguarding and role-specific training, with real opportunities to develop your career.
• The backing of The Primary First Trust
• Local Government Pension Scheme, employee assistance programme and other trust benefits

How to apply

Please apply online through MyNewTerm. The full job description and person specification are attached to this advert.

We warmly welcome visits to the school. To arrange a visit or an informal conversation about the role, contact [name] on [01474 555155] or at [email].

We may interview before the closing date, so early applications are encouraged.

Further information about the job

The candidate will be required to undergo a full enhanced DBS check and must be eligible to work in the UK.

Visas cannot be sponsored.

If you're interested in teaching or training to teach in England as an international citizen, we can help you understand your next steps.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment.

Our recruitment process follows the keeping children safe in education guidance.

Offers of employment may be subject to the following checks (where relevant):
childcare disqualification
Disclosure and Barring Service (DBS)
medical
online and social media
prohibition from teaching
right to work
satisfactory references
suitability to work with children

You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Applying for the job

This school accepts applications through their own website, where you may also find more information about this job.

CVs will not be accepted for this application.

About Springhead Park Primary School

• Organisation type: Free School, ages 3 to 11
• Education phase: Primary school
• Size: 438 pupils enrolled
• Age range: 3 to 11
• Ofsted report: View Ofsted report
• Website: Springhead Park Primary School website
• See more jobs: teaching-vacancies.service.gov.uk/organisations/springhead-park-primary-school

We work in collaboration with our Trust, The Primary First Trust, which currently consists of ten primary schools in Medway, Kent and Bexley. This gives us a wide support network and allows our staff to grow professionally and our children to achieve excellence.

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