EXPIRED

Front Desk and Admissions Officer

South Bank UTC, London, SW2 1QS

This job expired on 24 May 2022 – see similar jobs

  • Expected start date

    1 September 2022

  • Application deadline

    24 May 2022 at 9:00am

  • Date listed

    17 May 2022

Job details

Working pattern

Contract type

Permanent

Salary

South Bank Academies support staff pay scale G3, SUP10-14 (£24,201-£27,464 per annum full time).

Front Desk and Admissions Officer job summary

Core purpose

To play a key role within the administration team by taking responsibility for the front desk area of the school, both in person and through other comms such as telephone calls and emails. Additionally, by coordinating all home/school communications to include parent pay and free school meals, administrative support for attendance, and to play a lead role in ensuring SIMS is updated accurately and in a timely fashion to ensure compliance.

Key responsibilities

Front Desk

 To act as the first point of contact for visitors to the school, welcoming visitors in a warm, polite and friendly manner, ensuring safeguarding requirements are followed, including conducting entry sign registration for visitors, collecting appropriate information and ID for single central record, in line with DfE requirements, and issuing appropriate lanyards and safeguarding information.
 Inform all appropriate staff of their visitors, ensuring unvetted visitors are clearly communicated to staff and that they are informed to supervise them accordingly.
 Take responsibility for ensuring security processes are followed in that doors are closed behind all visitors and staff/student coming and going through reception, reporting any mechanical or technical issues to site staff.
 Set up and provide entry passes to appropriate staff/contractors.
 Monitor the school email regularly throughout the day, taking responsibility for ensuring that emails are passed on to the appropriate member of staff.
 As the first point of contact for callers to the school, pick up telephones in a timely fashion ensuring comprehensive messages are taken for relevant staff and passed on accordingly.
 Receive, sort, and distribute post to appropriate staff, placing in pigeonholes and informing them when items arrive, arranging for the site staff to deliver larger and heavier items to the appropriate location.
Also, identifying where items need to go if not immediately clear and labelled on deliveries.
 Take responsibility for liaising with appropriate school staff to facilitate the sharing of up to date information, particularly in relation parental enquiries.
 Maintain a tidy and clean front desk area, which is compliant with health and safety requirements.
 Administer first aid when required, liaising with appropriate staff/parents regarding any child who is sick, injured or unwell.
 Order and maintain stocks and supplies of stationery and other items, distributing accordingly and sharing responsibility with the other front desk officer for replenishing paper in printers and copiers when stocks run low, as well as reporting faults to photocopier engineers.
 Order and maintain stocks and supplies of items for entry sign equipment, ensuring.
 Support with general administrative tasks across the whole team, deputising for others when required, particularly when staff are absent or need support during key periods of the cycle.

Home/School Communications

 Take responsibility for ensuring that SIMS is updated regularly and compliantly, and that all changes.
communicated by parents/carers are recorded in student data files accurately and in a timely fashion.
 Take responsibility for completing messages home via SIMS to provide a comprehensive.
communication channel between the school and home.
 Liaise with parents to facilitate the effective use of the home/school portal, promoting the portal and providing regular comms and instructions to aid parents in effective home/school communication.
 Regularly conduct checks and audits on the home/school portal to ensure parents are making effective use in updating key data for their children, and updating their own contact details. Liaise with appropriate SLT and student services staff regarding the mechanism for this, ensuring any subsequent amendments are updated accurately through to SIMS.
 Be the initial point of contact for all parent pay and free school meals enquiries, informing parents/carers when application are successful or not and following up on any debt.
 Administer all paperwork and correspondence in relation to parent pay and FSM, ensuring all information is recorded appropriately in SIMS and relevant paperwork is filed accordingly, promoting uptake for free school meals ensuring the school is able to support as many children as possible.
 Take responsibility for the parent pay platform, ensuring all student records are up to date, linked in with SIMS, and payment items listed accordingly.
 Set up new payment items and issue activation letters – including for Sixth Form annual intake cohorts.
 Communicate regularly with parents/carers re parent pay and FSM, informing them of methods of payment including pay points and online payment.
 Handle any cash payments, storing securely and liaising with finance officer for storage in safe, keeping records of cash handling for reconciliation and providing receipts to parents/carers.
 Escalate any ongoing bad debts to Trust Business Manager for further action.
 In support of the Attendance function of the UTC, work closely with and in support of the Wellbeing

Manager to ensure:

o Answer phone is checked first thing in the morning and throughout the day for any student absence messages and record in SIMS.
o Admin email is checked first thing in the morning and throughout the day for any student absence messages and record in sims.
o Signing in sheets are placed at the Reception desk each morning for late students, and then record them on SIMS.
o As early as possible after registers close, phone parents regarding any student who is absent, starting with KS4 students (2022-23 only) (with priority given to “at risk students” list), and then KS5 (KS5 only from 2023 onward).
o SIMS is updated with comments about contact made, who you spoke to, reason for absence.
o If messages left, update SIMS with this information.
o You report any concerns on CPOMS.
o You check all PM marks have been completed and deal with any outstanding marks.

Additional responsibilities

 To promote an ethos and culture that supports the school and its aims and policies.
 To act with integrity and respect toward all colleagues and stakeholders.
 To prioritise the safeguarding and wellbeing of all children in the school, following statutory guidance and participating in appropriate training.
 To comply with health and safety rules and legislation, facilitating optimum safety for staff and students at all times.
 To act in compliance with data protection legislation in respecting the privacy of personal information.
 To comply with the principles of GDPR in relation to the management of records and information.
 To undertake additional duties as may be reasonably directed by your line manager where they meet the priorities of the school.
The post holder will be expected to comply with any reasonable request from a manager (not specified within this job description) to undertake work which is commensurate with the level/salary of this role.

Following consultation with you, this job description may be changed by management to reflect or anticipate changes in the job which are commensurate with the salary and job title.

Additional allowances

Local Government Pension Scheme, perks and benefits package, free lunch when community dining, on-site gym, employee assistance programme, cycle to work scheme, Specsavers eye care and on-site gym.

This job post has expired.

About South Bank UTC

School type
Free School, ages 14 to 19
Education phase
View all Secondaryjobs
School size
289 pupils enrolled
Age range
14 to 19

Dear colleague,

Thank you for your interest in this role at South Bank UTC. We are at a very exciting time in our journey as we continue to grow in both size and stature within the local and wider London educational landscape.

We opened to students aged 14-19 in Brixton in September 2016 as a brand new school, and benefit from incredible specialist facilities that are the envy of many colleges and universities let alone schools. Close
to central Brixton, we benefit from being in a vibrant, dynamic, rewarding and inspiring place to work, and enjoy excellent transport links.

Our vision is to develop young professionals with the skills and knowledge for successful careers in the engineering and health industries. We do this through a highly specialised curriculum and offer GCSE, BTEC and A-level provision. Our curriculum is supported via our core values of INNOVATION, INTEGRITY and INTENT; these help guide students and staff alike towards excellence.

Supporting our vision and values is our mission to maximise achievement through innovative teaching and learning and high quality partnerships with London South Bank University and our Industry partners including: Skanska; Essentia; Guy’s and St Thomas’ NHS trust; and King’s College NHS trust. We are proud that our students benefit directly from real-life employer challenge projects, delivered alongside our sponsors and designed to develop authentic, contextualised learning. As a result, our students are motivated and highly engaged by the offer of a professional, mature learning environment.

Not only do our young people have the opportunity to study high quality academic and technical qualifications, they learn valuable key employability skills to equip them for the modern workplace. Our students are also fully supported through high-quality, personalised pastoral care.

This role will require high levels of personal and professional commitment and the ability to work successfully as part of a team will be essential. You will be required to be highly adaptable and flexible and will need a strong work ethic. In exchange, the UTC will offer first class career development opportunities, high quality personalised CPD, the chance to work with cutting edge equipment, with engaged employer and university partners and an outstanding group of young people.

You will have the unique opportunity to play a central role in developing an exceptional UTC. We would love to hear from you if you feel you have the skills and expertise we need for this key role.
Do contact me directly should you wish to discuss the role in more depth.

Yours faithfully,

Austin Sheppard
Principal
austin.sheppard@southbank-utc.co.uk

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