Head of ICT Service Delivery

Orchard Hill College Academy Trust, Sutton, SM1 1DA

28 days remaining to apply

• Start date details

  to be confirmed

• Closing date

  8 April 2026 at 11:59pm

• Date listed

  11 March 2026

Job details

• Job role:
  • IT support
  • Other support roles
• Visa sponsorship: Visas cannot be sponsored
• Subject: ICT
• Working pattern: Full time: Full Time, 36 hours a week, 8.45am - 4.30pm M-Th, 8.45am - 4.15pm F
• Contract type: Permanent
• Full-time equivalent salary: OHC&AT Central Teams’ Management Scale, (Spine Points 24-29) £60,218 -£68,570 p/a

What skills and experience we're looking for

We are looking for a Head of ICT Service Delivery to play a key leadership role in ensuring the effective delivery, reliability and continuous improvement of ICT services across the Trust. Working closely with the Director of ICT & Systems, the postholder will support the delivery of secure, high-quality technology services that enable staff and learners to work effectively and support the Trust’s operational and strategic priorities.

Key Responsibilities:

• Lead the day-to-day operational delivery of ICT services across all Trust sites, ensuring reliable and consistent service through effective management of the Managed Service Provider (MSP) and acting as a senior escalation point for major incidents.
• Oversee the Trust’s ICT infrastructure and networks, ensuring systems are secure, resilient and fit for purpose, with robust backup, disaster recovery and connectivity across the multi-site environment.
• Manage and provide technical assurance for the Trust’s Microsoft 365 and identity environment, including access controls, endpoint management and the secure rollout of system updates and new technologies.
• Strengthen cybersecurity and compliance by ensuring systems, processes and access controls meet safeguarding, GDPR and data protection requirements, while monitoring system health and managing risk.
• Manage ICT suppliers and support the delivery of technical projects, holding vendors to account for performance and value for money while delivering infrastructure upgrades and continuous service improvements.

Key Requirements:

• Relevant IT certifications (e.g., Microsoft MCP/MCSA, CompTIA, ITIL Foundation).
• Proven experience in IT operations, infrastructure, and service delivery management.
• Strong technical knowledge of Microsoft 365, Azure AD, Intune, Windows OS, and networking.
• An individual with strong collaborative leadership skills
• Full UK driving license and willingness to travel across Trust sites.

What the school offers its staff

OHC&AT is an exciting, forward-thinking organisation, and we offer many benefits to attract and keep our staff, contributing towards maintaining and improving wellbeing, and encouraging our required behaviours, achievements, values, and skills. Below is just a selection of the benefits available to our employees:

Rewards & Benefits:

• Pathways for progression within the trust, ensuring you can grow and thrive in a supportive and inclusive environment.

• Pension Scheme - you will be enrolled in either the Local Government Pension Scheme (LGPS) or the Teachers' Pension Scheme (TPS), both offering life cover and financial protection for your family.

• Salary Sacrifice Schemes (Cycle Scheme, Employee Car Lease Scheme and Home Electronics Scheme)

• Employee Wellbeing - We support employee wellbeing with access to counselling, mental health support, generous leave, flexible working, and enhanced parental leave including Employee Assistance Programme, MyGym Discounts, Corporate Eyecare Scheme

• Employee Discounts (Blue Light Card, Costco Membership, Discounts for Teachers, and more)

• Other (Season Ticket Loan and Employee Referral Scheme)

Further information about the job

The candidate will be required to undergo a full enhanced DBS check and must be eligible to work in the UK.

Visas cannot be sponsored.

If you're interested in teaching or training to teach in England as an international citizen, we can help you understand your next steps.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment.

Our recruitment process follows the keeping children safe in education guidance.

Offers of employment may be subject to the following checks (where relevant):
childcare disqualification
Disclosure and Barring Service (DBS)
medical
online and social media
prohibition from teaching
right to work
satisfactory references
suitability to work with children

You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Applying for the job

Apply for the job by following the link below.

CVs will not be accepted for this application.

Additional documents

If you need these documents in an accessible format, please contact the school.

Head of ICT Service Delivery - JD & PS.pdf - 157 KB (opens in new tab)

About Orchard Hill College Academy Trust

• Type: Multi-academy trust
• Website: Orchard Hill College Academy Trust website
• Email address: MollyKing@orchardhill.ac.uk
• See more jobs: teaching-vacancies.service.gov.uk/organisations/orchard-hill-college-academy-trust

Orchard Hill College (the College) and Orchard Hill College Academy Trust (the Trust) together form Orchard Hill College and Academy Trust (OHC&AT), a family of specialist education providers for pupils and students from nursery to further education across London, Surrey, Sussex and Berkshire. As an Outstanding provider (Ofsted 2019) and Academy sponsor, Orchard Hill College has a strong track record for making a positive impact within the local communities it serves.

Pupils and students within the OHC&AT family have a wide range of learning abilities and additional needs including autistic spectrum disorder; speech, language and communication difficulties; social, emotional and mental health; profound and multiple disabilities; and physical disabilities including multi-sensory impairment and complex health needs.

Our ambition is to contribute further to improving the education offer for all pupils and students in our communities, including those with SEND. The College offers specialist educational programmes for students aged 16 and over in College centres and satellite provision in London and the South. The Academy Trust enables us to build on and extend scope of our work in these geographical areas, so that Academy pupils can also benefit from our expertise and access a greater range of opportunities arising from our strong community and stakeholder networks.

Supporting our College and Academies, OHC&AT also operates a range of services and support including Quality and Standards, Learning Support and Business Support.

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