21 days remaining to apply

  • Job start date

    5 May 2026

  • Closing date

    26 May 2026 at 8am

  • Date listed

    5 May 2026

Job details

Job role

  • IT support

Visa sponsorship

Visas cannot be sponsored

Working pattern

Full time

Contract type

Permanent

Full-time equivalent salary

CSET 9 £28,598 per year

IT Service Desk Engineer job summary

Job title: IT Service Desk Engineer

Contract type: Permanent

Hours: 37 per week

Salary: CSET 9 £28,598

Location: Mangotsfield School

About the role

As an IT Service Desk Engineer, you will be a key, visible component of our service focused IT team. You’ll be delivering vital technical assistance and advice to schools across our trust. Working within our central service desk you will be the primary point of contact for all IT queries, triaging tickets raised via phone, email, and our web portal to ensure issues are resolved swiftly and efficiently.

Your day-to-day responsibilities will include:

  • Troubleshooting IT issues both in person and remotely with an aim for first-time fixes
  • Working closely with Infrastructure Engineers and 3rd party vendors to build, maintain, and support Trust-wide systems.
  • Fulfilling service requests for equipment and access, setting up AV hardware, and undertaking physical hardware installations or moves.
  • Documenting resolutions for common issues and maintaining an accurate IT asset register and Service Management System.
  • Engaging in project-related work and visiting schools within the trust to develop localised knowledge and provide high-quality, hands-on support.


About you

We are looking for a proactive professional with a "service-first" attitude who thrives on helping others. You should have demonstrable experience working in an IT environment that requires deep analysis and troubleshooting to resolve end-user queries.

You will:

  • Be personable and capable of building effective relationships with both technical and non-technical staff, as well as external partners.
  • Hold a full UK driving licence and have your own method of transport
  • Be confident in troubleshooting IT issues, even when exploring equipment or software areas that may be new to you.
  • Be able to gather and analyse information from various sources and tools to drive an issue toward a resolution.
  • Be excited to develop your knowledge across a wide range of platforms and technologies through collaboration and hands-on experience.
  • Be willing and able to attend various school sites as required to provide onsite support and training to staff.

We can offer you

  • A supportive trust and school community
  • Strong collaboration across the trust family of schools and access to a centralised team of specialists across all areas of school operations
  • A commitment to high‑quality CPD, with dedicated time and budget for your development
  • A values‑driven ethos where diversity, equity and inclusion are lived every day
  • Recognition of continuous service (modification order) to protect employment rights and entitlements
  • Local Government Pension Scheme with generous employer contributions and death‑in‑service cover
  • Occupational sick pay to support you during illness or unexpected emergencies
  • Family‑friendly leave packages to help maintain a healthy work–life balance


In order to apply for this role please complete an application form by 8am, 26th May. Please let us know if you require any adjustments as part of the process.


Further details and additional information about our trust may be viewed on our website.

Please know that depending on the number of applications received we may decide to close the advert early. If you do not hear from us by a week after the closing date then please assume that you have not been shortlisted for an interview. If you have previously applied for this role there is no requirement to apply again, all applications will be reviewed. We wish you all the best in your future and ask that you join our E-Teach Talent Pool so as to keep up to date with all of our latest current opportunities.


Join us in Providing a Great Education for Every Child

CSET is committed to equal opportunities and encourages applicants from all backgrounds and communities, as we recognise the importance and benefit this has for our students.

Further information about the job

The candidate will be required to undergo a full enhanced DBS check and must be eligible to work in the UK.
Visas cannot be sponsored.
If you're interested in teaching or training to teach in England as an international citizen, we can help you understand your next steps.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment.

Our recruitment process follows the keeping children safe in education guidance.

Offers of employment may be subject to the following checks (where relevant):
childcare disqualification
Disclosure and Barring Service (DBS)
medical
online and social media
prohibition from teaching
right to work
satisfactory references
suitability to work with children

You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Applying for the job

This school accepts applications through their own website, where you may also find more information about this job.

CVs will not be accepted for this application.

View advert on external website (opens in new tab)

About Castle School Education Trust

Type
Multi-academy trust
See more jobs
teaching-vacancies.service.gov.uk/organisations/castle-school-education-trust

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