IT Service Desk Technician
Abbeygate Sixth Form College, Bury St Edmunds, Suffolk, IP33 3YU7 days remaining to apply
Start date details
As soon as possible
Closing date
4 September 2026 at 8am
Date listed
28 August 2026
Job details
Job role
- IT support
Visa sponsorship
- Visas cannot be sponsored
Working pattern
- Full time: 37 hours per week, 52 weeks per year - Permanent
Contract type
- Permanent
Full time equivalent salary
- £25,185 - £25,989 per annum (Dependent on qualifications and experience)
What skills and experience we're looking for
- Abbeygate Sixth Form College, Bury St Edmunds
- 1 FTE- 37hours per week,52weeks per year-Permanent
- Salary: £25,185-£25,989per annum(Dependent on qualifications and experience)
We are seeking a dedicated Service Desk Technician to join our IT Team.In this role you will provide first-line support to internal IT and non-IT employees, resolving hardware,softwareand networking issues efficiently and professionally through ourFreshservicePortal, email, telephone, or face-to-face. You will helpmaintainour Microsoft and wider IT environment, support remote users,assistwith college asset management within our service desk systems, and contribute to a range of IT projects and activities that enhance our service delivery.
This position demands excellent communication and customer service skills, with hands-on experience in first-line support and a solid understanding of Windows operating systems, Active Directory, Office 365, and general IT systems. You willmonitorand assess incident severity, work within an ITIL-based environment to meet agreedSLAs andcollaborate with internal teams and external vendors to escalate and coordinate support where needed. The ideal candidate will be confident in troubleshooting PCs, laptops,printersand wireless networking technologies, and keen to document and enforce system standards and IT policy.
You should hold a minimum of five GCSEs (or equivalent) including English and Maths, with further qualifications in business administration or IT being desirable. A willingness to grow professionally through ongoing training and development is essential, as is the ability to work on your own initiative and adapt to reasonable duties across the wider Eastern Education Group whenrequired.
What the school offers its staff
- Membership intoLocal Government Pension Scheme
- Family friendly policies and flexible working
- Access to ourEmployeeAssistanceProgramme
- Employee wellbeing initiatives
- Free parking
- Canteen
- Companyevents
- Accessto various membershipsand discount schemes
- Learning and developmentopportunities,including staff development days
- Fundedsubjectcoursedevelopment for yourrole
- Range ofstaff communities, including EDI andneurodiversecommunities
- Careerprogressionopportunities
Further information about the job
Commitment to safeguarding
SAT is committed to Safeguarding. We aim to create the safest environment within which every student has the opportunity to achieve and progress.
Applying for the job
Apply for the job by following the link below.
CVs will not be accepted for this application.
View advert on school website (opens in new tab)About Abbeygate Sixth Form College
- Organisation type
- Free School, ages 16 to 19
- Education phase
- Sixth form or FE college
- Size
- 1163 pupils enrolled
- Age range
- 16 to 19
- Ofsted report
- View Ofsted report
- Email address
- recruitment@easterneducationgroup.ac.uk
Abbeygate Sixth Form College is an amazing place to study. Our modern, safe, bright and spacious state of the art building has been designed and built for you. Every aspect of this incredible building has been designed specifically for our A Level students and we have industry standard facilities and resources in every subject area
School location
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