Reception and Welfare Officer

The Richmond upon Thames School, Twickenham, Middlesex, TW2 7SL

15 days remaining to apply

• Start date details

  As soon as possible

• Closing date

  30 August 2026 at 11:59pm

• Date listed

  14 August 2026

Job details

• Job role:
  • Administration, HR, data and finance
  • Pastoral, health and welfare
• Visa sponsorship: Visas cannot be sponsored
• Subject: Physical education
• Working pattern: Full time: Term Time Only + 2 weeks
• Contract type: Permanent
• Full time equivalent salary: RTS Scale 6 £31,282 - £32,220 Pro-rata

What skills and experience we're looking for

The Richmond upon Thames School (RTS), an ambitious and forward-thinking secondary academy in Richmond, London, is seeking a calm, organised and professional Reception and Welfare Officer to join our Administration and Communications Team. This is an important front-facing role at the heart of the school’s daily operation. The successful candidate will be one of the first points of contact for students, parents, carers, staff, visitors and external callers, helping to ensure that the school remains welcoming, safe, well-organised and responsive.

As Reception and Welfare Officer, you will support the smooth running of reception, student welfare, first aid, attendance administration and wider school communication. You will help manage day-to-day enquiries, support student sign-in and sign-out processes, assist with welfare and medical needs, maintain accurate records, and work closely with colleagues across the school to ensure that students are known, supported and kept safe.

We are seeking someone who:

• Has strong administrative skills and excellent attention to detail

• Can communicate calmly, clearly and professionally with students, families, staff and visitors

• Understands the importance of safeguarding, confidentiality, accuracy and consistency

• Can remain composed when responding to urgent welfare, medical or operational matters

• Is confident using school systems, or willing to learn them quickly

• Can manage competing priorities in a busy school environment

• Works well as part of a team and contributes positively to the wider life of the school

• Brings warmth, discretion, reliability and sound judgement to a public-facing role

What the school offers its staff

• Secure cycle racks for staff to use (as well as staff showering facilities) and a ‘Cycle to Work’ scheme.

• Secure, controlled access car park for staff to use with direct access to the A316.

• The school is well served by local bus routes; and is within easy walking distance to Twickenham train station, which is in Zone 3 and well served by South Western Trains.

There is a focus on developing community and positive staff wellbeing through

• Yoga, relaxation and staff-led fitness sessions;

• Seasonal gatherings;

• Free tea and coffee in the light and airy staff social room

Continuing professional development has a strong focus. There is an extensive programme available which extends to internal and external specialists, as well as partnerships with other educational and business providers.

Membership of a pension scheme is available.

The school has a two-week Autumn half-term break.

Further information about the job

The candidate will be required to undergo a full enhanced DBS check and must be eligible to work in the UK.

Visas cannot be sponsored.

If you're interested in teaching or training to teach in England as an international citizen, we can help you understand your next steps.

Commitment to safeguarding

The Richmond upon Thames School Trust is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. Successful applicants will be expected to complete an enhanced DBS check and to disclose any information relevant to Disqualification by Association.

Applying for the job

Apply for the job by following the link below.

CVs will not be accepted for this application.

Additional documents

If you need these documents in an accessible format, please contact the school.

RTS Reception and Welfare - JD June 26.pdf - 3.85 MB (opens in new tab)

About The Richmond upon Thames School

• Organisation type: Free School, ages 11 to 16
• Education phase: Secondary school
• Size: 760 pupils enrolled
• Age range: 11 to 16
• Ofsted report: View Ofsted report
• Website: The Richmond upon Thames School website
• Email address: pa@rts.richmond.sch.uk
• Phone number: 02088912985
• See more jobs: teaching-vacancies.service.gov.uk/organisations/the-richmond-upon-thames-school

We are seeking resilient and forward-thinking people to support us to realise our Trust’s vision that every student will leave RTS with excellent academic outcomes and a clear purpose for the next stage of their lives.

We have already established a vibrant, inclusive school that provides an excellent experience for every member of its community. In five years, we have grown from 125 students in Year 7 to 750 students across Years 7, 8, 9, 10 and 11. The years that follow promised to be exciting as we continue to grow into our permanent building and new sports centre.

The school is uniquely situated on the Richmond Education and Enterprise Campus with Clarendon Special School, Capella House School, Richmond Upon Thames College.

Our first Ofsted inspection took place in January 2020 and we are delighted that the inspectors rated the school ‘outstanding’ for personal development and ‘good’ for the quality of education, behaviour and attitudes, leadership and management, and overall effectiveness.

Arranging a visit to The Richmond upon Thames School

To arrange a visit and increase the chance of a successful application email pa@rts.richmond.sch.uk.

School location

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