Receptionist / Admin Support Assistant
Walsall Studio School, Walsall, West Midlands, WS1 1RL11 days remaining to apply
Job start date
1 September 2025
Closing date
23 June 2025 at 11:59pm
Date listed
9 June 2025
Job details
Job role
- Other support roles
Visa sponsorship
- Visas cannot be sponsored
Working pattern
- Full time: Contract Type: Term Time Only, 37 hours per week Working Hours: Monday to Thursday, 8:00am – 4:00pm/Friday 8.00am – 3.30pm
Contract type
- Permanent
Pay scale
- (Grade 4 SCP 6-11: FTE: £25,183- £27,269 Actual Salary: £21,661-£23,455)
What skills and experience we're looking for
Receptionist / Admin Support Assistant
Job Title: Receptionist/Admin Support Assistant
Salary: (Grade 4 SCP 6-11: FTE: £25,183- £27,269 Actual Salary: £21,661-£23,455)
Responsible to: Office Manager/SLT PA
Responsible for: Front-of-House Services and Administration Support
Role Type: Support Staff
Contract Type: Term Time Only, 37 hours per week
Working Hours: Monday to Thursday, 8:00am – 4:00pm/Friday 8.00am – 3.30pm
Job Purpose
The Receptionist plays a vital role in ensuring the school provides a welcoming, efficient, and professional front-of-house service for all students, staff, visitors, and stakeholders. The postholder will act as the first point of contact at the school, providing a calm and courteous reception and administrative support. They will contribute to the smooth day-to-day operation of the school, including admissions and work collaboratively with the administration team to uphold safeguarding, communication, and organisational systems.
Key Responsibilities
1. Reception and Front-of-House Services
- Provide a professional, friendly, and efficient welcome to all students, parents, visitors, and contractors.
- Manage the visitor sign-in process, ensuring safeguarding protocols are followed at all times.
- Answer and direct telephone calls and emails, relaying messages accurately and promptly.
- Monitor the entry/exit of students during the day, ensuring procedures are followed for lateness, appointments, or early departures.
- Receive and distribute post and deliveries appropriately.
2. Administrative Support
Provide general administrative support to the Office Manager/SLT PA, Senior Leadership Team (SLT), and wider school staff as required.
- Assist with daily communications, including issuing letters, emails, and text messages to parents and staff.
- Maintain accurate student information and contact records using the school’s MIS (e.g. SIMS).
- Assist in the preparation and distribution of documents and resources for meetings and events.
- Support with data entry, word processing, and the organisation of files, both electronic and paper-based.
3. Student and Parent Liaison
- Respond to student queries and needs at reception in a calm and supportive manner.
- Assist with administering first aid to students and liaise with parents regarding illness, injury, or welfare concerns.
- Support the coordination of parental communication and meetings, including helping with sign-ins at Parents’ Evenings and Open Evenings.
4. School Operations
- Provide cover for administrative staff where required, supporting key operational areas such as Attendance, Exams and Admissions (see below).
- Maintain a tidy, welcoming, and professional reception area.
- Ensure that health and safety, GDPR, and safeguarding expectations are upheld in all interactions and processes.
- Undertake any duties reasonably required to ensure the effective running of the school’s administrative and operational systems.
- Undertake any other duties commensurate to the role as directed by the Headteacher.
5. Admissions Support
- Provide administrative assistance to support the admissions process, working closely with the Office Manager/SLT PA to ensure a smooth and professional experience for prospective students and their families.
- Respond to initial admissions enquiries in a timely and courteous manner, signposting families to key information and recording interest on relevant tracking systems.
Assist with the preparation and coordination of student recruitment events such as open evenings, induction days, and tours—including organising materials, confirming attendance, and supporting hospitality on the day.
- Help process admission forms and documentation, ensuring records are accurately maintained in line with the school’s data protection and safeguarding policies.
- Liaise with internal staff and external agencies to support transition arrangements and ensure prospective students are warmly welcomed into the school community.
Safe Working Practices for Adults working with Children – It is the responsibility of each employee to carry out their duties in line with Mercian Trust’s ethos and culture of safe working practices for adults working with children and be sensitive and caring to the needs of the disadvantage, promoting a positive approach to a harmonious working environment. Each employee should act as an exemplar on these issues and must, where appropriate, identify and monitor training for themselves and any employees they are responsible for.
The School is committed to safeguarding and promoting the welfare of children. All post holders are subject to a Satisfactory Disclosure & Barring Service Check (DBS) and satisfactory employment references, as well as identification and qualification, prohibition and barred list checks which will be required before commencing duties.
What the school offers its staff
Walsall Studio School and Sixth is a deliberately small, forward-thinking school serving young people aged 14 to 19 who are passionate about creative pathways in performance, music, and media. We offer a unique learning environment that looks and feels like a modern creative workplace rather than a traditional school, with flexible studio spaces and industry-standard facilities that reflect the real world our students are preparing to enter.
At the heart of our mission is a commitment to inclusion, aspiration, and professional standards. We believe in treating our students as young professionals, helping them to thrive both personally and creatively through high expectations, trauma-informed practice, and a deep understanding of the individual. Our culture is one where every student is known, seen, and supported.
As a founding member of The Mercian Trust, we are proud to be part of a family of schools that share our belief in partnership, collaboration, and community. We work closely with industry partners, creative professionals, and local organisations to ensure our students gain not just qualifications, but authentic experiences that prepare them for the world beyond education.
If you share our values and want to help shape the next generation of creative professionals, we would love to hear from you.
Commitment to safeguarding
Studio School & Sixth is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. A copy of the ‘Safeguarding Policy’ is available to view or download by logging onto the School website: https://walsallstudio.school/
This position is subject to an Enhanced Disclosure & Barring Service check (formerly CRB) under the Rehabilitation of Offenders Act 1974. Further details regarding this check are available from the school or by visiting www.crb.gov.uk.
Applying for the job
Apply for the job by following the link below.
CVs are not accepted.
Upload additional documents
If you need these documents in an accessible format, please contact the school.
About Walsall Studio School
- School type
- Free School, ages 14 to 19
- Education phase
- Secondary
- School size
- 179 pupils enrolled
- Age range
- 14 to 19
- Ofsted report
- View Ofsted report
- School website
- Walsall Studio School website
- Email address
- hrmatters@merciantrust.org.uk
Studio School & Sixth is a specialist 14-19 non-selective school and founding member of The Mercian Trust.
Located in the heart of Walsall town centre, our unique small school and sixth form offers an immersive professional experience; supporting academic, vocational and personal excellence for students starting Year 10 or Year 12 who seek a creative and digitally rich curriculum.
Vocational learning is really important here, but it would be wrong to think that this means our students focus purely on practical work. There’s plenty of theory to learn and we strike a good balance between the academic and the vocational. Above all, we challenge our students to be the very best they can be in their chosen fields.
Back in the Renaissance, more than 400 years ago, ‘apprentices’ studied under the guidance of ‘masters’ and it’s this model that has influenced the way Studio Schools operate today. Of course, much has changed and now, thankfully, those ‘masters’ and ‘apprentices’ are just as likely to be women and girls as men and boys.
Studio School & Sixth has almost 300 such ‘apprentices’. It’s one of only a handful of Studio Schools in the country and opened its doors in 2013. Its students go on to universities, conservatoires and high-quality apprenticeships. The school focuses on the creative, health and digital industries, which means students have careers as paramedics, therapists, software engineers, actors, dancers, teachers and much else besides.
Arranging a visit to Walsall Studio School
To arrange a visit and increase the chance of a successful application email hrmatters@merciantrust.org.uk.
School location
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