Second Line IT Technician
Heart Academies Trust, Bedford, MK42 9TR25 days remaining to apply
Job start date
1 December 2025
Closing date
17 October 2025 at 1pm
Date listed
22 September 2025
Job details
Job role
- IT support
Visa sponsorship
- Visas cannot be sponsored
Working pattern
- Full time
Contract type
- Permanent
Full-time equivalent salary
- £33,143.00 - £34,434.00 Annually (Actual) Point 21 - 23 on HEART scale
Second Line IT Technician job summary
About HEART Academies Trust
HEART Academies Trust formed in 2017 and currently consists of one secondary school, Bedford Academy and three partner primary schools, Cauldwell, Shackleton and Shortstown. Together we serve more than 2500 pupils aged from 2 to 18 years.
We are a non-profit making charitable company sponsored by the Harpur Trust, one of the largest charities in the UK. With a proven track-record in education through their ownership and management of four Harpur Trust private schools in Bedford and as a sponsor of Bedford Academy since its creation in 2010, they are the perfect partner to support HEART Academies Trust as we grow.
HEART Academies Trust supports continuity of education within the community. Adopting a ‘stronger together’ approach and a commitment to positive collaboration enables each academy within the Trust to celebrate what they already do well whilst providing opportunities to ensure continued development and improvement across all academies within the Trust.
What we offer
As part of HEART Academies Trust, staff are valued and supported, allowing them to contribute fully to the wider school community. Our commitment to staff development and wellbeing is paramount.
Paid wellbeing day per year.
CPD pathways, career progression, secondment and shadowing opportunities.
£200 Refer a friend scheme, tech scheme and cycle to work scheme.
Employee assist programme.
Generous pension and a competitive salary.
Free gym, shower and parking facilities.
Free tea, coffee, breakfast and eye tests.
An open and collaborative working environment with an inclusive workplace
Generous leave entitlement, starting at 27 days (exclusive of bank holidays).
An excellent catering provision.
A commitment to environmental sustainability.
Main Duties Include:
- Support the Technical IT Manager and the IT Support Partner(s) to ensure secure ICT service availability for both internal and external access to Trust networks.
- Manage efficient and timely responses to requests made to the IT Helpdesk, Assist the IT support team in remotely resolving issues and requests reported to the IT Helpdesk. Support for the Trust’s centralised ICT network as per the scope of IT.
- Provide technical input and support during planning and implementation of project work as per the Trusts IT development plan.
- Document common tasks and processes effectively to provide clear instructions for users of all levels of technical knowledge and ability.
- Keep abreast of new technologies and developments in the education sector and recommend improvements based on this knowledge.
- Identify potential gaps in cyber security and make recommendations on how to mitigate identified issues.
- Monitor deployment of software and solutions across the trust to ensure the security of the network and devices is kept up to date
37 hours all year round
Monday - Thursday 8:30 - 16:30, Friday 8:30 -16:00
We reserve the right to close the vacancy at an earlier opportunity, please ensure you submit your application at the earliest available time.
Further information about the job
Commitment to safeguarding
HEART Academies Trust is an equal opportunities employer and therefore operates no restrictive policies in relation to age, sex or creed.
Our Academy is committed to safeguarding children and promoting the welfare of children/young people and expects all trustees, staff and volunteers to share this commitment. Successful candidates will be subject to an Enhanced Criminal Record Disclosure from the Disclosure and Barring Service along with other relevant employment checks, including overseas criminal background checks, where applicable. All new trustees, employees and volunteers will be required to undertake safeguarding training on induction which will be regularly updated as per statutory guidance.
Applying for the job
This school accepts applications through their own website, where you may also find more information about this job.
CVs will not be accepted for this application.
View advert on external website (opens in new tab)About Heart Academies Trust
- Type
- Multi-academy trust
We currently have 3 primary schools and 1 secondary school within HEART Academies Trust. Please check our Academy's website for links to the individual school's websites.
Head office location
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