Senior Digital Support Technician
The Shaw Education Trust, Stoke-On-Trent, ST7 4DL11 days remaining to apply
Job start date
6 July 2026
Closing date
17 July 2026 at 9am
Date listed
6 July 2026
Job details
Job role
- IT support
Visa sponsorship
- Visas cannot be sponsored
Working pattern
- Full time
Contract type
- Permanent
Full-time equivalent salary
- G8 SCP 28-33 £33,700 - £38,220-Pay Award Pending
Senior Digital Support Technician job summary
Shaw Education Trust is seeking a Senior Digital Support Technician to join our Digital Services team, providing expert technical leadership across our Staffordshire schools. This is an exciting opportunity to play a key role in delivering reliable, secure and innovative digital services that support teaching, learning and operational excellence.
Working closely with school-based IT teams and the Regional Heads of Digital Services, you'll provide advanced technical expertise, mentor colleagues and help shape the continuous improvement of our digital infrastructure. You'll also ensure our schools remain compliant with security and IT standards while building strong relationships with staff across the Trust.
Key responsibilities include:
- Acting as the senior technical escalation point, resolving complex hardware, software and network issues that cannot be resolved by school-based IT technicians.
- Supporting a portfolio of Staffordshire schools, providing expert technical guidance and building strong relationships with school leaders and staff.
- Conducting IT compliance surveys, digital assurance reviews and technical audits to ensure systems remain secure, compliant and fit for purpose.
- Mentoring and supporting frontline IT technicians, sharing knowledge and developing technical capability across the team.
- Assisting with the planning, implementation and maintenance of network infrastructure, end-user devices and digital services across multiple school sites.
- Supporting the continuous improvement of ICT systems, ensuring services remain reliable, secure and aligned with the needs of our schools.
We are looking for someone who has proven experience in a senior IT support or infrastructure role, ideally within an education environment, strong troubleshooting skills across Microsoft technologies, hardware, software, networking and cloud-based systems.
Excellent communication skills, with the ability to explain technical information clearly to both technical and non-technical colleagues and a collaborative approach, with experience mentoring or supporting other technicians.
Location: This is a hybrid role, combining HO working with travel - A full UK driving licence and access to a vehicle, as regular travel between school sites is essential.
At Shaw Education Trust, we believe every role has the power to transform a life. Whether you’re supporting behind the scenes, inspiring in the classroom, or leading with vision, you will be part of something truly meaningful.
Our values—opportunity, integrity, community, and equity—guide everything we do. Our vision is “Opening doors to the world through the power of learning.” We bring this to life through our mission: working together to inspire communities where every school is valued, every voice matters, and every learner thrives.
We are a dynamic and growing family of primary, secondary, and special schools, proudly serving communities from Birmingham to Bury.
Our people are our greatest asset, and we are deeply committed to their development through high-quality training, apprenticeships, talent development programmes, and research opportunities, we empower our staff to thrive as skilled, confident professionals. We champion wellbeing, value every voice, and foster a culture where you feel supported, motivated, and inspired to make a real difference.
You will join a collaborative network of schools where shared expertise and a strong professional community drive success. Every academy within our Trust has an equal voice, and every colleague plays a vital role in shaping tailored learning experiences that raise aspirations and build brighter futures.
If you have the passion, dedication, and drive to help shape lives and create futures filled with promise, we would love you to join our team.
Together, let’s make the remarkable happen.
We believe every child has the potential to be extraordinary.
Shaw Education Trust offer the following employee benefits with your Teaching or Support Staff employment:
• An excellent Local Government Pension Scheme (Support Staff) / Teachers Pension (Teaching Staff)
• Support Staff only based on working full time, all year - Generous holiday entitlement from your first day of employment (37 days holiday rising to 39 days after 5 years’ service including Bank Holidays)
• Access to Medicash Health & Wellbeing Plan: Enjoy health services designed to support your well-being.
• Free DiscountForTeachers Scheme for all staff (Support and Teaching), Exclusive discounts to save money with a wide selection of discounts and exclusive offers from hundreds of the biggest brands.
• Free Eye Tests
• Cycle to work scheme
• Access to our Institute of Education and fantastic opportunities to help you grow, contribute and flourish in your role and in the Trust.
We know our people are the key to our success and so we’re committed to ensuring the employment experience at Shaw Education Trust is a rewarding one.
Further information about the job
Commitment to safeguarding
Safeguarding and promoting the welfare of children is defined for the purposes of this guidance as:
Protecting children from maltreatment
Preventing impairment of children’s mental and physical health or development
Ensuring that children grow up in circumstances consistent with the provision of safe and effective care
Taking action to enable all children to have the best outcomes
Shaw Education Trust recognises that in order to keep pupils safe, leaders must create where pupils and staff are able to speak freely and share any concerns they have.
Applying for the job
This school accepts applications through their own website, where you may also find more information about this job.
CVs will not be accepted for this application.
View advert on external website (opens in new tab)About The Shaw Education Trust
- Type
- Multi-academy trust
We are in the business of people; we focus on harnessing the power of people to affect positive change for our children and young adults.
We enable children, leaders, teachers and support teams, to create their individual best futures. We are bespoke: one size fits one.
Our approach derives from a mission that education should be an exciting space, buzzing with vibrancy, dynamism and unlimited potential.
Innovation and entrepreneurialism fuel our passion, enabling creativity and mandating agility. We love a pirate!
Our talented people are everything; we focus heavily on workforce development, talent acceleration, and healthy wellbeing. By offering high quality training, apprenticeships, and research opportunities we ensure all our colleagues are well motivated, committed, highly valued, and incredibly driven, skilled professionals.
We are proud of our work family: they create magic for our young people!
Our learning community is enhanced by the mix of academies (primary, secondary and specialist) within our Trust; all with an equal voice. This allows us to create a team of collaborative folk with a wide range of valuable experience and knowledge.
We value and enjoy the privilege of working with our children and young adults; they are precious cargo. We are proud to be ‘exactly like nothing else.’
Our Core Values are:
To Be Pupil And People Centred
To Act With Integrity
To be Innovative
To Be Best In Class
To Be Accountable
Head office location
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