- Organisation type
- Academy, Church of England/Roman Catholic, ages 11 to 16
- Education phase
- Secondary school
- Size
- 332 pupils enrolled
- Age range
- 11 to 16
- Ofsted report
- View Ofsted report
Senior IT Support Technician
More than one location, St Joseph Catholic Multi Academy Trust18 days remaining to apply
Start date details
As soon as possible
Closing date
1 November 2026 at 9am
Date listed
14 October 2026
Job details
Job role
- IT support
Visa sponsorship
- Visas cannot be sponsored
Subject
- ICT
Working pattern
- Full time: TBC
Contract type
- Permanent
Full time equivalent salary
- £32,578 to £34,811 per annum
Pay scale
- 6 SCP 18 to 22
What skills and experience we're looking for
As Senior IT Support Technician, you will assist with the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure. You will also assist the IT support technicians in resolving issues.
Role Purpose:
- The maintenance and provision of ICT technical support and across the wider trust.
- To support the use of ICT through maintenance of software, hardware and related equipment, and providing support to staff and pupils to ensure administration and learning outcomes are maximised.
- Assist in the delivery of training and coaching for staff to upskill and enable access to systems to maximise student learning and improve deliver whilst reducing workload for staff.
- In conjunction with the Trust Head of IT, plan and implement the school’s ICT strategy and service provision, including managing many aspects of ICT technical support.
- Focus on availability of technology of systems, security and connectivity issues.
- Manage all devices and associated infrastructure within school ensuring each child has access to a fully functioning effective learning device.
Key Responsibilities and Accountabilities:
- Through proactive checks, ensure that all Server infrastructure is up to date and in a good working order.
- Act as Senior IT Support Technician for any school within the Trust ensuring all daily tasks are completed while supporting the running of the Trust network.
- Through regular proactive checks make sure Asset systems are up to date.
- Assist the IT Support technicians with any repairs and initiate warranty repairs where necessary.
- Provide technical problem solving on hardware and software issues to staff where required.
- Ensure that ICT equipment and workstations meet the requirements of health and safety legislation.
- Create high quality instruction manuals to assist staff on the use of hardware and software.
- Lead the helpdesk and the triaging of raised IT tickets to the IT support team, updating tickets in a timely manner and acting as an escalation point.
- Install and maintain computer hardware, clients, laptops, audio/visual equipment and peripherals.
- Change passwords and manage network access as directed by the policies of the Trust and as requested by the Head of IT.
- Software installation, maintenance and upgrading in line with the school development policy.
- Including deployment of workstation images where necessary.
- To keep abreast of technological developments and encourage the use of ICT at all levels.
- Proactively check stock levels within schools to ensure an adequate inventory is maintained.
- Manage staff and student accounts and, where necessary, add new members of the school community and assist with the archiving of user materials from school leavers before removal of their user accounts.
- To be aware of all school policies relating to the role and carry out the responsibilities detailed therein.
- Support internal stakeholders with the technical elements of the academy MIS system and liaise with external stakeholders as required.
- Work with the Trust’s catering teams and other stakeholders to ensure that the cashless catering system fit for purpose.
Training and development
- Support staff inductions in relation to ICT equipment.
- Maintain appropriate levels of training in the role, keeping up to date with new initiatives and developments in ICT.
- Attend events and training as required.
- Identifying training needs and help to deliver training for staff as needed to operate ICT systems.
- Work with the Head of IT to identify training needs within the IT team and create training plans.
- Assist in mentoring IT Support technicians where required.
Data Protection
- Adhere to the Trust’s data protection policies and processes.
- Report any data breach of the Trust’s ICT acceptable use policy to the Trust’s Data Protection Lead.
We are looking for someone who:
- Has an excellent knowledge of the technology environment within education, and a proven ability to ensure our IT service facilitates a high-quality learning environment.
- Has a willingness to work towards relevant qualifications as appropriate.
- Has a willingness to undertake training in systems implemented by the Trust.
- Has experience dealing with stakeholders at all levels.
- Has experience of ICT-related problem solving.
- Can manage priorities in a pressurised environment whilst meeting agreed deadlines, timescales and targets.
- Has experience working in an education environment.
- Has experience of high-level ICT-related problem solving.
- Knowledge of leading and managing an IT helpdesk.
- Holds the ability to articulate technical ideas to non-technical people, both verbal and written, and where required in an effective non-technical way.
- Understanding of Office 365 admin centre.
- Shares our commitment to providing the best possible outcomes for young people and supporting the mission and values of the Trust.
View our full person specification, with essential and desirable experience, knowledge, skills and qualities, in the document attached.
What the school offers its staff
What we offer:
- Vivup employee benefits
- A role that will grow alongside an ambitious and expanding Catholic Multi Academy Trust
- Funded professional qualifications and sector-leading CPD opportunities
Informal and Confidential Discussion
For an informal and confidential discussion about the position, please contact:
Derek Harmston
Head of IT
E: dharmston@sjcmat.co.uk
Further information about the job
The candidate will be required to undergo a full enhanced DBS check and must be eligible to work in the UK.
Visas cannot be sponsored.
If you're interested in teaching or training to teach in England as an international citizen, we can help you understand your next steps.
Commitment to safeguarding
St Joseph Catholic Multi Academy Trust is committed to safeguarding and promoting the welfare of children and young people and expect all staff to share this commitment. Successful applicants will be required to undergo an enhanced disclosure and barring service check. In addition, as part of the shortlisting process, and in accordance with statutory guidance, we will carry out an online search (for publicly available material) to help identify any incidents or issues that have happened which we may want to explore with shortlisted applicants at interview.
Applying for the job
Apply for the job by following the link below.
CVs will not be accepted for this application.
View advert on school website (opens in new tab)Additional documents
If you need these documents in an accessible format, please contact the school.
About St Joseph Catholic Multi Academy Trust
- Type
- Multi-academy trust
- Email address
- dharmston@sjcmat.co.uk
St Joseph Catholic Multi Academy Trust (SJCMAT) is a growing family of Catholic schools serving communities across the North West, united by a shared mission to provide the highest quality Catholic education for every child. Inspired by Gospel values and the teachings of the Catholic Church, we are committed to ensuring that every young person flourishes academically, spiritually and personally.
As a Trust, we believe that every child deserves access to an ambitious curriculum, exceptional teaching and enriching opportunities that enable them to achieve their full potential, regardless of their starting point or background. Our schools are committed to high standards, strong outcomes and a culture of continual improvement, ensuring that children are equipped with the knowledge, skills and character needed to succeed in modern Britain and contribute positively to society.
SJCMAT is entering an exciting period of sustainable growth, with an expanding family of primary and secondary schools across the Liverpool City Region and beyond. Working in close partnership with the Archdiocese of Liverpool, we are building a collaborative network of schools where expertise, resources and best practice are shared for the benefit of all pupils and communities.
Our Trust is committed to investing in people. We provide high-quality professional development, leadership pathways and career progression opportunities for colleagues at every stage of their careers. Through initiatives such as our Teacher Training Hub and wider workforce development programmes, we are helping to develop the next generation of outstanding teachers, leaders and support professionals.
We are creating a Trust where children thrive, staff are supported to excel, and schools work together to deliver transformational outcomes. As we continue to grow, our ambition remains clear: to become one of the leading Catholic Multi Academy Trusts in the country, providing exceptional education and life-changing opportunities for every child we serve.
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