EXPIRED

Technical Support Assistant

Biggleswade Academy, Biggleswade, Bedfordshire, SG18 8JU

This job expired on 7 December 2021 – see similar jobs

• Start date details

  As soon as possible

• Closing date

  7 December 2021 at 11:59pm

• Date listed

  24 November 2021

Job details

• Job role:
  • Learning support or cover supervisor
• Visa sponsorship: Visas cannot be sponsored
• Working pattern: Full time: 37 hours per week
• Contract type: Permanent
• Full-time equivalent salary: £18,562

Technical Support Assistant job summary

Technical Support Assistant – Full Time We are looking for a First Line Technical Support Assistant to form an integral part of our Technical Support Department and play an important role in supporting the Network Manager in their day to day activities. The main duties of the role will involve: Monitoring the IT Help Desk and providing the initial response to all support tickets, escalating to Second/Third Line when required. Being the first point of contact and support for all members of staff and pupils (via the IT Help Desk, telephone and in person) Providing a proactive response to requests for support and issues raised by automated reporting systems Ensuring regular and consistent communication for any open requests Creating and maintaining pupil and staff user accounts for various systems Carrying out basic hardware maintenance, troubleshooting, upgrades and repairs Maintaining printers Performing hands-on fixes at both a software and hardware level Setting up & deploying Academy PCs/laptops/printers/tablets etc. Monitoring the IT equipment booking system Identifying recurrent issues or patterns in support requests and advise Second/Third Line Support accordingly Carrying out all tasks according to established department procedures and guidelines Assisting the Network Manager as required This is a First Line Support role with the potential to include future server, core networking and advanced system responsibilities for the right candidate. Excellent people skills required! Hours - 37 hours per week 52 weeks per year 8.30am to 5.00pm Monday to Thursday, 8.30am to 4.30pm Friday Salary - £18,562 per annum (NJC Level 2A) Qualifications - English and Maths GSCEs or equivalent (Grades A-C) (6-9) We reserve the right to appoint before the closing date. Previous applicants need not apply Biggleswade Academy is committed to safeguarding and promoting the welfare of children and expects all staff to share this commitment. Applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the DBS (Disclosure Barring Service).

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment.

Our recruitment process follows the keeping children safe in education guidance.

Offers of employment may be subject to the following checks (where relevant):
childcare disqualification
Disclosure and Barring Service (DBS)
medical
online and social media
prohibition from teaching
right to work
satisfactory references
suitability to work with children

You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

This job post has expired.

About Biggleswade Academy

• School type: Academy, ages 2 to 11
• Education phase: Primary
• School size: 1168 pupils enrolled
• Age range: 2 to 11
• Ofsted report: View Ofsted report
• School website: Biggleswade Academy website
• Email address: vacancies@biggleswadeacademy.org
• See more jobs: teaching-vacancies.service.gov.uk/organisations/biggleswade-academy

We wholly believe in the tangible benefits of an age 2-13 structure, minimising the need to change schools, and the family environment that a through school engenders. The through model can work to outstanding effect, particularly with regard to pastoral care, student welfare and the quality of relationships between each member of the school community. Our skills and experience in these areas are crucial and, alongside our innovative approaches and the wide-ranging opportunities we provide for our pupils, help create our unique ethos.

Our aim is to inspire all children with a love of learning and to create special and happy memories of their time with us. Children learn best when they feel safe to take on challenges, are interested and feel valued. Learning is celebrated and openly admired.

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