9 days remaining to apply

  • Expected start date

    As soon as possible

  • Application deadline

    7 December 2021 at 11:59pm

  • Date listed

    24 November 2021

Job details

Job role
Education support
Working pattern
Full time
37 hours per week
Contract type

Job summary

Technical Support Assistant – Full Time

We are looking for a First Line Technical Support Assistant to form an integral part of our Technical Support Department and play an important role in supporting the Network Manager in their day to day activities. The main duties of the role will involve:

Monitoring the IT Help Desk and providing the initial response to all support tickets, escalating to Second/Third Line when required.
Being the first point of contact and support for all members of staff and pupils (via the IT Help Desk, telephone and in person)
Providing a proactive response to requests for support and issues raised by automated reporting systems
Ensuring regular and consistent communication for any open requests
Creating and maintaining pupil and staff user accounts for various systems
Carrying out basic hardware maintenance, troubleshooting, upgrades and repairs
Maintaining printers
Performing hands-on fixes at both a software and hardware level
Setting up & deploying Academy PCs/laptops/printers/tablets etc.
Monitoring the IT equipment booking system
Identifying recurrent issues or patterns in support requests and advise Second/Third Line Support accordingly
Carrying out all tasks according to established department procedures and guidelines
Assisting the Network Manager as required

This is a First Line Support role with the potential to include future server, core networking and advanced system responsibilities for the right candidate.

Excellent people skills required!

Hours - 37 hours per week 52 weeks per year
8.30am to 5.00pm Monday to Thursday, 8.30am to 4.30pm Friday

Salary - £18,562 per annum (NJC Level 2A)

Qualifications - English and Maths GSCEs or equivalent (Grades A-C) (6-9)

We reserve the right to appoint before the closing date. Previous applicants need not apply

Biggleswade Academy is committed to safeguarding and promoting the welfare of children and expects all staff to share this commitment. Applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the DBS (Disclosure Barring Service).

Applying for the job

Please visit: www.biggleswadeacademy.org/jobs and click on the relevant role. This will take you to My New Term where you can complete the application form.

School overview

School type
Academy, ages 2 to 13
Education phase
School size
1154 pupils enrolled
Age range
2 to 13

About Biggleswade Academy

We wholly believe in the tangible benefits of an age 2-13 structure, minimising the need to change schools, and the family environment that a through school engenders. The through model can work to outstanding effect, particularly with regard to pastoral care, student welfare and the quality of relationships between each member of the school community. Our skills and experience in these areas are crucial and, alongside our innovative approaches and the wide-ranging opportunities we provide for our pupils, help create our unique ethos.

Our aim is to inspire all children with a love of learning and to create special and happy memories of their time with us. Children learn best when they feel safe to take on challenges, are interested and feel valued. Learning is celebrated and openly admired.

School location

Mead End, Biggleswade, Bedfordshire, SG18 8JU

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