EXPIRED

This job expired on 7 December 2021

  • Start date details

    As soon as possible

  • Closing date

    7 December 2021 at 11:59pm

  • Date listed

    24 November 2021

Job details

Job role

  • Learning support or cover supervisor

Visa sponsorship

Visas cannot be sponsored

Working pattern

Full time: 37 hours per week

Contract type

Permanent

Full-time equivalent salary

£18,562

Technical Support Assistant job summary

Technical Support Assistant – Full Time

We are looking for a First Line Technical Support Assistant to form an integral part of our Technical Support Department and play an important role in supporting the Network Manager in their day to day activities. The main duties of the role will involve:

Monitoring the IT Help Desk and providing the initial response to all support tickets, escalating to Second/Third Line when required.
Being the first point of contact and support for all members of staff and pupils (via the IT Help Desk, telephone and in person)
Providing a proactive response to requests for support and issues raised by automated reporting systems
Ensuring regular and consistent communication for any open requests
Creating and maintaining pupil and staff user accounts for various systems
Carrying out basic hardware maintenance, troubleshooting, upgrades and repairs
Maintaining printers
Performing hands-on fixes at both a software and hardware level
Setting up & deploying Academy PCs/laptops/printers/tablets etc.
Monitoring the IT equipment booking system
Identifying recurrent issues or patterns in support requests and advise Second/Third Line Support accordingly
Carrying out all tasks according to established department procedures and guidelines
Assisting the Network Manager as required

This is a First Line Support role with the potential to include future server, core networking and advanced system responsibilities for the right candidate.

Excellent people skills required!

Hours - 37 hours per week 52 weeks per year
8.30am to 5.00pm Monday to Thursday, 8.30am to 4.30pm Friday

Salary - £18,562 per annum (NJC Level 2A)

Qualifications - English and Maths GSCEs or equivalent (Grades A-C) (6-9)

We reserve the right to appoint before the closing date. Previous applicants need not apply

Biggleswade Academy is committed to safeguarding and promoting the welfare of children and expects all staff to share this commitment. Applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the DBS (Disclosure Barring Service).

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment.

Our recruitment process follows the keeping children safe in education guidance.

Offers of employment may be subject to the following checks (where relevant):
childcare disqualification
Disclosure and Barring Service (DBS)
medical
online and social media
prohibition from teaching
right to work
satisfactory references
suitability to work with children

You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

This job post has expired.

About Biggleswade Academy

School type
Academy, ages 2 to 13
Education phase
View all Middlejobs
School size
1198 pupils enrolled
Age range
2 to 13
Ofsted report
View Ofsted report (opens in new tab)
School website
Biggleswade Academy website (opens in new tab)
Email address
vacancies@biggleswadeacademy.org
See more jobs
teaching-vacancies.service.gov.uk/organisations/biggleswade-academy (opens in new tab)

We wholly believe in the tangible benefits of an age 2-13 structure, minimising the need to change schools, and the family environment that a through school engenders. The through model can work to outstanding effect, particularly with regard to pastoral care, student welfare and the quality of relationships between each member of the school community. Our skills and experience in these areas are crucial and, alongside our innovative approaches and the wide-ranging opportunities we provide for our pupils, help create our unique ethos.

Our aim is to inspire all children with a love of learning and to create special and happy memories of their time with us. Children learn best when they feel safe to take on challenges, are interested and feel valued. Learning is celebrated and openly admired.

School location

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