Attendance and Pastoral Support Worker

Northwood School, Northwood, Middlesex, HA6 1QN

7 days remaining to apply

• Start date details

  1 September 2026

• Closing date

  13 July 2026 at 12pm (midday)

• Date listed

  6 July 2026

Job details

• Job role:
  • Administration, HR, data and finance
• Visa sponsorship: Visas cannot be sponsored
• Working pattern: Full time
• Contract type: Permanent
• Full-time equivalent salary: £28,790.00 - £30,000.00 Annually (Actual)

Attendance and Pastoral Support Worker job summary

Job Purpose:

Responsible for providing attendance, student and administrative support. This enables the school to achieve a high standard of effective services to the leadership group, teachers, support staff colleagues, pupils, parents and other members of the school community.

To develop systems that will enable the school to raise the attendance levels of students. To support the Pastoral Team in delivering excellent pastoral provision guiding and supporting students in their personal, social and educational development to help them reach their full potential.

DUTIES & RESPONSIBILITIES:

Attendance:

• To use MIS (BromCom) in daily role and be one of the key contacts for all attendance issues in school Years 7-11. Including students who are educated off-site (alternative provision), reduced timetable and long-term illness

• To support and produce daily absence reports in the case of emergency/evacuation of school with wider attendance team

• To support and co-ordinate registers and student count during an emergency evacuation of the school

• To support day to day systems and processes relating to the school attendance targets

• To ensure that the school registration systems are delivered and correctly administered, report on the quality of registers and pick up any errors or missing marks

• To be responsible for ensuring late students register on arrival in school and inputting their late attendance into the system

• To weekly monitor and analyse whole school persistent absentees

• To provide information on attendance and persistent absenteeism data to the appropriate personnel on a monthly basis and as additionally requested

• To liaise with the School’s Educational Welfare Officer, Assistant Headteacher and Heads of Year regularly to review statistical data relating to attendance patterns of groups within the school, identifying students for the attendance contract meetings, completing referrals, organising and managing the attendance contract meetings

• To ensure timely and appropriate written and phone communication to parents regarding attendance

• To use data to evaluate the effectiveness of interventions

• To feedback to relevant staff regarding the outcome of the attendance contract meetings and track the impact

• To alert and liaise with the relevant members of the pastoral team in relation to students whose attendance is causing concern

• To prepare, organise and oversee the register audit with the Participation Officer

• To provide names and feedback for students who have been added to the local authority’s truancy sweep

• To liaise with the Assistant Headteacher (Attendance/Inclusion) regarding term time leave/ holiday requests and circulate the information to the relevant staff

• To be the main contact for welfare calls giving attendance information regarding looked after children and students in receipt of alternative provision

• To contact parents regarding absence issues on a daily basis and tracking the students concerned

• To support in creating individualised support plans around persistent absentees

• Family liaison where relevant (attendance, lateness)

• Responsible for sending out messages to parents via BromCom and/or truancy Call.

• To identify students and the families who require support and refer them to the safeguarding and pastoral team(s) as appropriate

Pastoral Support:

• To be a point of contact in the Pastoral Office and student reception for student issues

• To support Heads of Year in their daily role to support vulnerable students and their families

• To support in identifying, referring and escorting students to external services where appropriate (e.g. sexual health, drugs & alcohol support, safer school’s officer)

• To support pastoral team with lunch and break duties

• Support Pastoral team with organisation of onsite counselling, liaising with the HoY re next step support

• To support safeguarding team in their role

• To support select students in need as a key point of contact in school

• Support with appointments for the external careers advisor

General:

• To be aware of and comply with policies and procedures relating to child protection, health, safety and security, confidentiality and data protection

• To contribute to the overall ethos and aims of the school

• To participate in training and other learning activities and performance development as required

• To keep up to date with current technology and software systems and oversee the training of staff in attendance and registration issues

To undertake any other duties which may reasonably be regarded as within the nature of the duties, responsibilities and grade of this post. Any changes of a permanent nature will be incorporated into the job description in specific terms, following consultation with the postholder

The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

Person Specification

Criterion

Essential/Desirable

How Assessed

Education and Qualifications

5 GCSEs A -C or equivalent

Fast and accurate keyboarding skills

Numerate and literate

E

Application form / Certificates

Work Experience

Experience of working in an office environment

Experience of working in a school environment

Experience of working with children in similar or related capacity

D

E

Application form / Interview

Knowledge, skills and ability

Up to date knowledge of working practices relevant to the post. Able to deliver services and systems applicable for effective support in the job role.

Up to date knowledge and skills in dealing with young people. Sound understanding of child protection.

E

E

Application/Interview/test

Effective written, verbal communication and ICT skills

Practical experience of word processing, excel, e- mail and other office electronic applications

Personally Effective - excellent organisational skills, ability to prioritise and delegate in relation to the job purpose

E

Application/Interview/test

Presentation

Personally Effective - excellent organizational skills, ability to prioritize

E

Interview/test

Ability to work under pressure and meet deadlines. Perseverance and determination

E

Ability to work accurately and confidentially

Ability to follow procedures

Willingness to work independently and show initiative

Ability to be flexible and work as a member of a team

E

Ability to ensure that the highest standards of quality and service are achieved in relation to the job role

E

Interview

Ability to ensure that the highest standards of safeguarding, quality and service care are achieved in relation to the job purpose

E

Interview

Further information about the job

The candidate will be required to undergo a full enhanced DBS check and must be eligible to work in the UK.

Visas cannot be sponsored.

If you're interested in teaching or training to teach in England as an international citizen, we can help you understand your next steps.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment.

Our recruitment process follows the keeping children safe in education guidance.

Offers of employment may be subject to the following checks (where relevant):
childcare disqualification
Disclosure and Barring Service (DBS)
medical
online and social media
prohibition from teaching
right to work
satisfactory references
suitability to work with children

You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Applying for the job

This school accepts applications through their own website, where you may also find more information about this job.

CVs will not be accepted for this application.

About Northwood School

• Organisation type: Academy, ages 11 to 18
• Education phase: Secondary school
• Size: 1044 pupils enrolled
• Age range: 11 to 18
• Ofsted report: View Ofsted report
• Website: Northwood School website
• See more jobs: teaching-vacancies.service.gov.uk/organisations/northwood-school-northwood

It is my pleasure to extend a very warm welcome to the Northwood School.

Northwood is a rapidly growing, popular, 11-18, fully-inclusive co-educational school where students make outstanding progress. In our recent Ofsted inspection, (October 2018) we were judged to be Outstanding. As a result of rapidly rising student numbers we are looking to increase our staff for next year. The school which is located in Northwood, North West London is easily accessible due to the area’s excellent transport links. The nearest tube station is Northwood Hills which is on the Metropolitan line.

We recently moved into a brand new, state of the art building with fantastic facilities for both our staff and students. We are a forward thinking, caring, and most important of all, happy school, where students of all abilities and social backgrounds achieve very well.

School location

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