Education Welfare Officer
The Telford Park School, Telford, Shropshire, TF3 1FA11 days remaining to apply
Start date details
As soon as possible
Closing date
15 September 2026 at 12pm (midday)
Date listed
4 September 2026
Job details
Job role
- Pastoral, health and welfare
Visa sponsorship
- Visas cannot be sponsored
Working pattern
- Full time: Monday to Friday, 37 hours per week, 8.00am - 4.00pm (3.30pm Friday) Term Time Only Would consider more flexible working pattern if required.
Contract type
- Permanent
Pay scale
- NJC Scale 5 (12 - 16) £30,024 - £33,699 pa pro rata
What skills and experience we're looking for
Education Welfare Officer
Attendance, Welfare and Family Support
Telford Park School
Help Every Child Achieve, Belong and Thrive
At Telford Park School, we believe that every child deserves the opportunity to achieve academically, belong within our community and thrive as an individual. Excellent attendance is fundamental to this vision.
We are seeking a passionate, resilient and highly organised Education Welfare Officer to join our ambitious team. This is an exciting opportunity to make a genuine difference to the lives of young people and their families by helping pupils overcome barriers to attendance, engagement and success.
Working alongside our Attendance Champion, safeguarding team, pastoral leaders and external agencies, you will play a pivotal role in improving attendance, strengthening family engagement and ensuring that vulnerable pupils receive the support they need to attend school regularly and flourish.
The Role
You will lead on attendance casework, family liaison and targeted intervention for pupils whose attendance is causing concern, particularly those at risk of persistent or severe absence.
You will:
- Identify attendance concerns early and coordinate effective support.
- Build strong, positive relationships with pupils and families.
- Conduct attendance meetings and home visits where appropriate.
- Work closely with safeguarding, SEND and pastoral teams to remove barriers to attendance.
- Support pupils experiencing anxiety, social difficulties, safeguarding concerns or other vulnerabilities.
- Coordinate attendance plans, reintegration support and multi-agency interventions.
- Maintain accurate records and contribute to attendance reviews and reports.
- Work with external agencies and the local authority where additional support or escalation is required.
This is a role for someone who understands that attendance is not simply an administrative issue. It is often a safeguarding, welfare and inclusion issue that requires persistence, compassion and professional challenge.
What We Are Looking For
We would love to hear from candidates who have:
- Experience working with children, young people and families.
- Experience within education, pastoral care, safeguarding, family support, youth work, social care or a related field.
- Excellent communication and relationship-building skills.
- The ability to work positively with families while maintaining high expectations.
- Strong organisational and record-keeping skills.
- An understanding of safeguarding and the challenges faced by vulnerable children and families.
- The ability to remain calm, professional and solution-focused when managing complex situations.
Experience of attendance casework, education welfare work, Early Help processes or multi-agency working would be highly desirable.
What the school offers its staff
Why Join Telford Park School?
At Telford Park School, we are committed to creating a culture where all pupils feel known, valued and supported. We are a school with high expectations and a strong commitment to inclusion, safeguarding and improving life chances for every child.
We offer:
- A supportive and values-driven school community.
- Dedicated professional development opportunities.
- A committed and collaborative staff team.
- The opportunity to make a tangible difference to pupils, families and the wider community.
- An ambitious school improvement journey focused on ensuring every child can achieve, belong and thrive.
Further information about the job
Commitment to safeguarding
Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment.
Our recruitment process follows the keeping children safe in education guidance.
Offers of employment may be subject to the following checks (where relevant):
childcare disqualification
Disclosure and Barring Service (DBS)
medical
online and social media
prohibition from teaching
right to work
satisfactory references
suitability to work with children
You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.
Applying for the job
This job requires you to download an application form, you will be able to upload the application once complete.
CVs will not be accepted for this application.
Additional documents
If you need these documents in an accessible format, please contact the school.
About The Telford Park School
- Organisation type
- Academy, ages 11 to 18
- Education phase
- Secondary school
- Size
- 698 pupils enrolled
- Age range
- 11 to 18
- Ofsted report
- View Ofsted report
- Email address
- pjolley@aatrust.co.uk
- Phone number
- 01952 387400
Telford Park School, part of the Amethyst Academies Trust, is a coeducational secondary school located in Stirchley, Telford. We are committed to challenging and supporting every pupil effectively, aiming to maximize their academic success and personal growth. Our knowledge-rich curriculum is thoughtfully designed to be both challenging and engaging, empowering students to develop critical thinking skills and a lifelong love for learning. We value the development of well-rounded individuals with sound moral values, encouraging pupils to be respectful, tolerant, and responsible citizens. At Telford Park School, we believe in nurturing curiosity and providing a supportive environment where every student can thrive and achieve their full potential.
Arranging a visit to The Telford Park School
To arrange a visit and increase the chance of a successful application email pjolley@aatrust.co.uk.
School location
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