IT Technical Services Technician

The Downs School, Newbury, Berkshire, RG20 6AD

15 days remaining to apply

• Start date details

  TBC

• Closing date

  7 July 2025 at 8am

• Date listed

  20 June 2025

Job details

• Job role:
  • IT support
  • Other support roles
• Visa sponsorship: Visas cannot be sponsored
• Subjects: Computing, ICT
• Working pattern: Full time: 37 hours hours per week, Full Time, non-Term Time
• Contract type: Permanent
• Pay scale: West Berks Pay Scale Band F (£27,269 - £31,067)

What skills and experience we're looking for

The successful candidate will

• Provide IT support to staff and students, assisting them with the effective use of IT services.
• Maintain and troubleshoot user-facing IT equipment and services, ensuring optimal operation wherever possible
• Prioritise support tasks based on importance, urgency, and workload, maximising the overall benefit to the school
• Monitor and manage the helpdesk, ensuring prompt responses to user requests. Log and respond to helpdesk tickets in a timely and efficient manner
• Deliver user application support, helping users explore advanced functionalities beyond their usual scope. This may include one-on-one training on topics such as Excel formulas, Word content formatting, Office macros, or image/video processing
• Perform routine maintenance of user-facing IT equipment as needed or appropriate
• Provide IT support for events, including setting up presentations, videos, or other technical requirements. Be available to address any issues during events, which may occasionally occur early in the morning or in the evening

What the school offers its staff

In return you will

•experience a caring, positive ethos that prioritises staff wellbeing and recognition

•be empowered to work with ambitious, dedicated, capable staff who are deeply committed to develop the whole child

•work in a professional, stimulating, and collaborative working environment

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment.

Our recruitment process follows the keeping children safe in education guidance.

Offers of employment may be subject to the following checks (where relevant):
childcare disqualification
Disclosure and Barring Service (DBS)
medical
online and social media
prohibition from teaching
right to work
satisfactory references
suitability to work with children

You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Applying for the job

Apply for the job by following the link below.

CVs are not accepted.

Visas cannot be sponsored.

If you're interested in teaching or training to teach in England as an international citizen, we can help you understand your next steps.

Upload additional documents

If you need these documents in an accessible format, please contact the school.

ITTechnicalServicesTechnician_Permanent_JD.pdf - 229 KB (opens in new tab)

About The Downs School

• School type: Local authority maintained school, ages 11 to 18
• Education phase: Secondary
• School size: 1405 pupils enrolled
• Age range: 11 to 18
• Ofsted report: View Ofsted report
• School website: The Downs School website
• Email address: recruitment@thedownsschool.org
• See more jobs: teaching-vacancies.service.gov.uk/organisations/the-downs-school

The Downs School, a Foundation, 11-18 comprehensive school, is a successful, oversubscribed and popular school serving the Downs area of West Berkshire. The roll is nearly 1300 with a well-established sixth form. Results at all levels are consistently above national averages and Ofsted described our students as having ‘excellent personal and social skills’ who ‘achieve well academically’.

School location

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