People/HR Shared Service Desk Lead
Oasis Community Learning, London, SE1 7HS12 days remaining to apply
Job start date
3 August 2026
Closing date
28 September 2026 at 11:59pm
Date listed
3 August 2026
Job details
Job role
- Administration, HR, data and finance
Visa sponsorship
- Visas cannot be sponsored
Working pattern
- Full time
Contract type
- Permanent
Full time equivalent salary
- £44,000 - £49,000
People/HR Shared Service Desk Lead job summary
Is our People Service Desk Lead opportunity at Oasis Community Learning the role for you?
Firstly you’ll be joining us as Oasis. We’re a large established Multi-Academy Trust of 56 Academies but we’re more than a MAT. As part of the Oasis charity, we exist to make a difference and enhance young people’s lives. Want to work for a purpose led organisation? Then This is a real chance to be central to this. Do you like coaching/mentoring staff? This role leads our People Desk Team. As a tier 1 HR service, you’ll guide and upskill our team and contribute to their development. You’ll have a strong HR generalist background as queries can be wide ranging and you’ll be there to help guide the team to find resolutions to queries.
If you share our vision, want to make a difference and this sounds exactly what you are looking for then please read on!
About our People Service Desk Lead
The role is part of our People and Culture function, where we have a number of Centre's of Expertise, looking to add value to our operations and ultimately support our key stakeholders in providing exceptional education to our students. This role heads up our People Desk team, who provide first line HR advice to employees, academy operation teams and managers.
The role will be hybrid with 3 days a week in our HQ in Waterloo. You will cover shifts 8-4, 9-5 and 10-6 across these days. The key aspect of the role is to guide the team to provide an excellent service to our staff. Queries will fall across the employee lifecycle and you will help the team meet key SLA’s and KPI’s around actioning. Ultimately though you’ll help make sure we are providing a great service to our staff.
This is a relatively new function so you’ll continue to look at ways to improve how we operate and help to coach/upskill your team.
About you
You'll be a people person and have experience mentoring/coaching a team. You’ll have ideally worked in a similar environment (charities/public sector/education) across sites and managed a small team (currently 4) and have a strong HR generalist background. The ideal candidate will have had some experience in a shared service or help desk environment and will bring knowledge and ideas to enhance systems.
Key details and what will you get in return?
Duration: This is a permanent opportunity
Salary: circa £44,000 - £49,000
Base: Head office is in London Waterloo
Hours: 37 hours a week across shifts
Benefits: Continued professional development both on an informal and formal basis - Wider Oasis Community Learning benefits portal including health & dental cover & discounts at leading companies
Pension: Part of the excellent local government pension scheme.
The holiday year runs between 1st September and 31st August. If employment commences or terminates part way through a holiday year, the entitlement during that holiday year shall be calculated on a pro-rata basis rounded up to the nearest half day. Support staff have the following holiday entitlement:
• Under 2 years’ continuous service: 34 days holiday, comprising of 26 days + 8 Bank holidays.
• Under 4 years’ continuous service: 39 days Holiday, comprising of 31 days + 8 Bank holidays.
• Over 4 years’ continuous service: 40 days holiday, comprising of 32 days + 8 Bank holidays.
About Oasis Community Learning
The overall vision for every part of Oasis is for community. A place where everyone is included, making a contribution and reaching their God-given potential. Delivering first-class, innovative education is part of the work we do as we seek to grow an Oasis Hub in every area where we work; creating safe and inspiring local neighbourhoods that provide integrated and diverse services to benefit the whole person and whole community.
Next steps
Get your applications in. Highlight in your statement why you feel you want to work for us at Oasis and we'll be arranging initial calls from this. We are reviewing applications as they come in, so please do get applications in early.
Applications are open until 28th September. There will be a final stage face to face interview in Waterloo on the 5th October.
Further information about the job
Commitment to safeguarding
Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment.
Our recruitment process follows the keeping children safe in education guidance.
Offers of employment may be subject to the following checks (where relevant):
childcare disqualification
Disclosure and Barring Service (DBS)
medical
online and social media
prohibition from teaching
right to work
satisfactory references
suitability to work with children
You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.
Applying for the job
This school accepts applications through their own website, where you may also find more information about this job.
CVs will not be accepted for this application.
View advert on external website (opens in new tab)About Oasis Community Learning
- Type
- Multi-academy trust
The overall vision for every part of the Oasis trust is for community. A place where everyone is included, making a contribution and reaching their God-given potential. As well as delivering first-class, innovative education, we seek to build a ‘Hub’ in each of the areas where we work; creating safe and inspiring local neighbourhoods that provide integrated and diverse services to benefit the whole person and whole community.
Exceptional Education at the Heart of the Community
We understand the complex responsibilities of education, through a lens of character, competence and community. These principles, along with the Oasis 9 Habits and ethos, are intentionally developed and embedded throughout all of our academies day-to-day.
We have a commitment to inclusion, social integration and closing the disadvantage gap; we want to give advantage to the disadvantaged. Through a fostering of character and relationships, our students and teachers can form meaningful relationships built on a shared determination to learn and develop together as one community; one family.
Together, Oasis staff aspire to:
Create safe, stimulating learning environments
Increase progress and attainment above national averages
Provide high quality teaching which secures good and accelerated progress for all students
Head office location
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