Student Support Advisor

Eastern Education Group Trust, Bury St. Edmunds, IP33 3RL

4 days remaining to apply

• Start date details

  As soon as possible

• Closing date

  9 October 2026 at 8am

• Date listed

  5 October 2026

Job details

• Job role:
  • Pastoral, health and welfare
• Visa sponsorship: Visas cannot be sponsored
• Working pattern: Full time: 37 hours per week, 38 weeks per year - Permanent
• Contract type: Permanent
• Full time equivalent salary: £26,703- £29,058per annum (Dependent on qualifications and experience)

What skills and experience we're looking for

• University and Professional Development Centre, Bury St Edmunds
• 37 hours per week, 38 weeks per year - Permanent
• Salary: £26,703- £29,058 per annum (Dependent on qualifications and experience)
• Actual Salary: £21,915 - £23,848 per annum

We are looking for a proactive, compassionate and student-centred Student Support Advisor to provide pastoral, progression and engagement support to students studying higher education, higher technical and relevant apprenticeship programmes. You will play a key role in helping students and apprentices engage, continue, achieve and progress by monitoring attendance, engagement and wellbeing indicators, coordinating timely interventions and connecting learners with the right academic, wellbeing, careers and financial support.

You will provide individualised support through progress reviews and 1:1 tutorials, act as a key point of contact for advice and guidance, deliver relevant in-class support sessions and help students plan their next steps into further study, employment, graduate opportunities and professional development. Working collaboratively with curriculum and apprenticeship teams, professional services, employers and external partners, you will contribute to a culture of high expectations, excellent student experience, robust tracking and early intervention.

We are seeking someone with experience of working with learners aged 18+ or adults in an educational, higher education, apprenticeship, student support, youth work or community setting. You will need excellent communication and organisational skills, attention to detail, a calm and methodical approach, and the confidence to deliver tutorial sessions. Knowledge of higher education, higher technical or apprenticeship pathways and experience supporting learners with complex pastoral, wellbeing, engagement or progression needs would be highly desirable. A relevant qualification in information, advice and guidance, youth work or a related field, and/or a degree or equivalent, would also be welcomed.

What the school offers its staff

• Membership into Local Government Pension Scheme
• Family friendly policies and flexible working
• Access to our Employee Assistance Programme
• Employee wellbeing initiatives
• Free parking
• Canteen
• Company events
• Access to various memberships and discount schemes
• Learning and development opportunities, including staff development days
• Funded subject course development for your role
• Range of staff communities, including EDI and neurodiverse communities
• Career progression opportunities

Further information about the job

The candidate will be required to undergo a full enhanced DBS check and must be eligible to work in the UK.

Visas cannot be sponsored.

If you're interested in teaching or training to teach in England as an international citizen, we can help you understand your next steps.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment.

Our recruitment process follows the keeping children safe in education guidance.

Offers of employment may be subject to the following checks (where relevant):
childcare disqualification
Disclosure and Barring Service (DBS)
medical
online and social media
prohibition from teaching
right to work
satisfactory references
suitability to work with children

You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Applying for the job

Apply for the job by following the link below.

CVs will not be accepted for this application.

About Eastern Education Group Trust

• Type: Multi-academy trust
• Email address: recruitment@easterneducationgroup.ac.uk
• See more jobs: teaching-vacancies.service.gov.uk/organisations/suffolk-academies-trust

Arranging a visit to Eastern Education Group Trust

To arrange a visit and increase the chance of a successful application email recruitment@easterneducationgroup.ac.uk.

Head office location

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