Student Support Officer Fixed Term
Shire Oak Academy, Walsall, West Midlands, WS9 9PA10 days remaining to apply
Start date details
As soon as possible
Closing date
17 October 2025 at 11:59pm
Date listed
7 October 2025
Job details
Job role
- Other support roles
Visa sponsorship
- Visas cannot be sponsored
Working pattern
- Part time: 35 Hours
Contract type
- Fixed term - Fixed Term
Pay scale
- Grade 5 (SCP 9-17)
What skills and experience we're looking for
Job title: Student Support Officer Fixed Term
Salary: Grade 5 (SCP 9-17)
Hours: Part Time
Contract type: Fixed Term
Reporting to: Student Support Manager
Responsible for: Removing barriers to learning for students
Main purpose
The student support officer, under the direction of the Student Support Manger (in the relevant year group), will:
- Ensure that barriers to learning for students are reduced by ensuring effective partnership working with all professionals in school and forging strong relationships with students' families.
- Have an excellent knowledge of SEND/PP/CIC/Vulnerable Students in your year group and act as their champion so they can access the curriculum.
- Contribute to the aims and values of the school by implementing the pastoral timetable to ensure there is accurate support for students.
- Liaison with external professionals as required.
Duties and responsibilities
Leadership
- Support the Student Support Manager in leading on the implementation of an effective behaviour system within the year group
- Implement systems and processes (Tier Plans) to improve the behaviour within the year group
- Support Form Tutors with queries on pastoral issues
- Contribute to the overall vision, aims and ethos of the academy
- Set high expectations for all students in the year and inspire and motivate students to reach and maintain high standards
- Have a clear understanding of the needs of students within the year group and how you can play a part in removing barriers
- Support year group activities such as assemblies
- Support the systems within the year group for driving high standards and improvement
Behaviour
- Working with relevant school staff (SLT, Achievement Coordinator, SEND, Aspire Centre Manager and Attendance Team) to promote the inclusion of students within the year group, particularly the students with the greatest barriers to learning
- Share information for ‘At Risk’ meetings in school
- Provide support to students so that students can access their lessons
- Attend relevant meetings, particularly with parents and carers to improve the behaviour of students
- Support a culture of praise and reward in the year group
- Support the reduction of the number of students that are involved in repeat incidents in the year group
- Deliver effective mentoring/intervention as per the pastoral timetable
- Liaise with external agencies so that students are access the right support
Attendance
- Support the attendance team to improve the attendance of students in the year group
- Support the attendance team to reduce the number of students that are late to school
- Support students to improve the number of missed learning opportunities within the year group by reducing truancy
- Support relevant meetings with the attendance team as directed
- Support students with medical needs to fully access school
Safeguarding
- Complete relevant training to support the needs of the year group
- Support the DSL/Deputy DSL in actioning low level concerns
- Support students that have new/open concerns
- Support students with 1:1 intervention as directed
Engagement
- Ensure students engage in the interventions you deliver
- Support the Form Time as directed
- Coach, mentor and plan and deliver interventions to students as directed
- Work with the year group team to provide in class support as required
- Cover class teachers in a short-term absence as required
Other responsibilities
- Complete relevant duties as directed
- Resolve uniform issues within the year group you are assigned to
- Liaise with external agencies as required
- Complete general administration in relation to pastoral needs
- Support the detention collection rota
- Complete duties for tackling poor behaviour for example managing the Re-set Room
- Complete relevant meetings with parents and carers
- Support the running of Pastoral Detentions
- Participate in the on-call system
- Act as a first aider
- Support Educational Visits as directed
The Student Support Officer will be required to safeguard and promote the welfare of children and young people and follow Academy policies and the staff code of conduct.
Please note that this is illustrative of the general nature and level of responsibility of the role. It is not a comprehensive list of all tasks that the Student Support Officer will carry out. The postholder may be required to do other duties appropriate to the level of the role, as directed by the Headteacher.
The Mercian Trust is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Safeguarding and Safer Recruitment Policies can be found on our website. This position is subject to appropriate vetting procedures including a criminal record check from the Disclosure and Barring Service (formerly CRB) which will require you to disclose details of all unspent and unfiltered spent reprimands, formal warnings, cautions and convictions as part of the recruitment process.
What the school offers its staff
How to apply
We warmly encourage you to come and see our school in action, meet our staff, and get a feel for the community you could be joining. We want to talk to you — any question is a good one.
For more information, or to arrange a visit, please contact Mrs S Read, Headteacher’s PA.
This is more than a job – it’s a chance to#BeIncredible.
At Shire Oak Academy, we will invest in you and support you to reach your potential. As a school we are only as good as the people we work with and to ensure that we get the best from our young people, we need to make sure that we also get the best from our staff. Relationships matter and this is at the heart of what we do every day in our school and as one of 12 schools within the Mercian Trust.
Shire Oak Academy is not the easier school to work in currently, but we encourage you to visit to see we are far more than our most recent Ofsted report. We have a new Leadership Team, led by experienced Headteacher Matthew Everett and we would welcome applications from those wishing to join us on the exciting journey that Shire Oak is currently on. We are a community secondary school in Walsall Wood and proud of our inclusivity. Our ethos is built upon #BeIncredible and we accept that young people are going to make mistakes, but through positive interactions and support we will help to ensure that they fall less often and can reflect and learn from their mistakes and #BeIncredible in all that they do . Through our House System, and form tutors, we provide the care and support that is needed for all individuals and their families, including healthy competition. Everyone within the academy is expected to be an active member of their house, students and staff alike!
As well as offering a knowledge rich curriculum, which includes the full spectrum of creative subjects, we also offer an extensive enrichment and extra-curricular programme. Our drama shows are as good as what you would see in the local theatres, our sports teams are committed and driven taking part in local and regional competitions, and our wide array of trips provide awe and wonder for our young people. If there is an opportunity to improve the cultural capital of our young people, we will always be open to ideas.
The design of our building is unique, a huge campus at the highest point in Walsall with incredible views and huge open spaces, with top of the range facilities, including sport, technology and photography spaces.
Come and see what Shire Oak Academy has to offer, you’ll be pleasantly surprised.
The Mercian Trust is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Safeguarding and Safer Recruitment Policies can be found on our website. This position is subject to appropriate vetting procedures including a criminal record check from the Disclosure and Barring Service (formerly CRB) which will require you to disclose details of all unspent and unfiltered spent reprimands, formal warnings, cautions and convictions as part of the recruitment process.
Further information about the job
Commitment to safeguarding
Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment.
Our recruitment process follows the keeping children safe in education guidance.
Offers of employment may be subject to the following checks (where relevant):
childcare disqualification
Disclosure and Barring Service (DBS)
medical
online and social media
prohibition from teaching
right to work
satisfactory references
suitability to work with children
You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.
Applying for the job
Apply for the job by following the link below.
CVs will not be accepted for this application.
View advert on school website (opens in new tab)Upload additional documents
If you need these documents in an accessible format, please contact the school.
About Shire Oak Academy
- School type
- Academy, ages 11 to 18
- Education phase
- Secondary
- School size
- 1297 pupils enrolled
- Age range
- 11 to 18
- Ofsted report
- View Ofsted report
- School website
- Shire Oak Academy website
- Email address
- hrmatters@merciantrust.org.uk
Arranging a visit to Shire Oak Academy
To arrange a visit and increase the chance of a successful application email hrmatters@merciantrust.org.uk.
School location
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