Administrator/Receptionist

Henley Bank High School, Gloucester, GL3 4QF

16 days remaining to apply

• Start date details

  As soon as possible

• Closing date

  10 May 2026 at 11:59pm

• Date listed

  24 April 2026

Job details

• Job role:
  • Administration, HR, data and finance
• Visa sponsorship: Visas cannot be sponsored
• Working pattern: Part time: 21.5 hours per week over 3 days (0.6). While the standard profile for this role is as stated above, we are committed to finding the right fit for our team. As such, we are open to negotiating contracted hours for the ideal candidate. We will consider 0.4 (approx. 14.5 hours) or 0.8 (approx. 29 hours) contracts depending on your experience and requirements. Please note that for operational reasons, all working days must conclude at 4:30pm.
• Contract type: Permanent
• Full-time equivalent salary: £25,989.00 - £28,598.00 per annum
• Actual salary: £13,058.62 - £14,140.43 per annum
• Pay scale: Grade F - Scale Points 6-12

What skills and experience we're looking for

We are looking for an Administrator/Receptionist. This is an excellent opportunity for a highly motivated and committed individual to join our Administrative and Reception Team to enable us to provide an excellent service to our parents and visitors to the school. Supporting staff and the school with administrative tasks.

At Henley Bank High School, our aspiration is for all our staff and students to leave our school with practical wisdom gained through the teaching of intellectual, moral, civic and performance virtues.

We are a successful secondary school based in Brockworth, extremely close to junction 11a of the M5. The school has consistently been achieving excellent academic results over the past few years with the GCSE results of 2023 being in the top 1% of results in the country, as well as the highest results for any non-selective school in Gloucestershire. We opened our Sixth Form in September 2024 and are really excited to see what the next stage in the school’s journey will be. A crucial element of the school’s vision is ensuing that we are preparing our young people for the world of tomorrow. This role plays an essential part in achieving this.

Greenshaw Learning Trust is a highly successful multi academy trust that provides excellent quality, comprehensive and inclusive education through primary schools and secondary schools. Our schools are based in London, Surrey, Berkshire, Gloucestershire and South Gloucestershire, Bristol and Plymouth. We also have three shared service hubs where our central teams can be based out of. We are building a family of like-minded schools, that collaborate to provide mutual support, share their good practice and learn from each other, whilst retaining and developing their own distinctive character. We thrive from collaboration at every level. We encourage a culture of sharing ideas and learning from one another. As a Trust of schools, we are ‘Always Learning’.

To get a feel of life at Greenshaw Learning Trust, please download our ‘Why you should work for GLT’ recruitment brochure on our job’s portal.

Job Purpose

Responsible for welcoming visitors, handling phone and email enquiries, and supporting day-to-day administrative tasks. Duties include acting as the first point of contact for parent and third-party enquiries, assisting staff and students, handling correspondence, and ensuring safeguarding procedures (such as signing in visitors) are followed. The role requires strong communication, organisation, and confidentiality skills.

Main responsibilities:

• Provide the school with a first point of contact for all visitors/callers, responding to enquiries where possible or referring to appropriate member of staff as required
• Managing parent/carer enquiries and visitors to the school
• Follow school security procedures regarding access and entry to the premises for all visitors
• Handle difficult situations and issues with sensitivity and calmness, ensuring you are always aware of the safeguarding of pupils, Data Protection issues and the need for strict confidentiality at all times, reporting any concerns to the appropriate person
• To provide general administrative assistance including texting/emailing, letters, printing and scanning
• Manage the school Admin Inbox and prioritising urgent work
• Manage internal and external post/packages
• Use of Mail Merge to enable efficient processes of sending out messages to parents/carers
• Manage Online Payments for educational visits/trips, catering and parental financial contributions
• Format letters/documents to ensure consistency with all communications
• Help ensure ongoing projects are organised by reviewing schedules and setup requirements regularly
• Set up and manage the booking process for co-curricular clubs ensuring communication is sent to parents/carers
• Trip Administration to include coach bookings, payments, consent, communication
• Ensure all appropriate information and communications are disseminated to appropriate staff
• Set up and manage online booking processes for all parent evenings, Year 6 open events including creation of Google Forms
• Provide administrative support and assist front of house at parent events including academic review days/evenings, Year 6 Open Evenings/Mornings
• Supporting with First Aid duties with any students who present themselves unwell or require medical attention

You will need:

• Educated to at least 5 GCSE Grade 4/C standard (or equivalent) in English and Mathematics
• Previous Administrative/Reception Experience
• First Aid Qualification (or willingness to undertake)
• Ability to maintain confidentiality and deal sensitively with related issues/individuals with tact, diplomacy and discretion
• Ability to work quickly, methodically and accurately under pressure and act flexibly to support others and respond to unplanned situations
• Excellent communication with people at all levels of the organisation
• Ability to demonstrate literacy and numeracy skills, including attention to detail
• Excellent Customer Service skills
• Have good working ICT Knowledge
• Able to work flexibly to attend Parent/Carer events as required

What the school offers its staff

What’s in it for you:

• Professional development and career progression
• Generous pension scheme
• Blue Light Card
• Eligibility for Teacher Art Pass (teaching staff only)
• An Employee Assistance Programme
• Gym Discounts
• Free eye tests
• Cycle to work scheme
• Being part of a great team and expanding organisation

Further information about the job

The candidate will be required to undergo a full enhanced DBS check and must be eligible to work in the UK.

Visas cannot be sponsored.

If you're interested in teaching or training to teach in England as an international citizen, we can help you understand your next steps.

Commitment to safeguarding

Greenshaw Learning Trust is committed to safeguarding and promoting the welfare of children and young people therefore this appointment will be subject to vetting, including an enhanced DBS disclosure.

Applying for the job

Apply for the job by following the link below.

CVs will not be accepted for this application.

Additional documents

If you need these documents in an accessible format, please contact the school.

GLT Recruitment Brochure - Why you should work for GLT.pdf - 4.31 MB (opens in new tab)

Henley Bank High School_Recruitment Pack_Administrator Receptionist_April 26.pdf - 675 KB (opens in new tab)

About Henley Bank High School

• School type: Academy, ages 11 to 18
• Education phase: Secondary school
• School size: 876 pupils enrolled
• Age range: 11 to 18
• Ofsted report: View Ofsted report
• School website: Henley Bank High School website
• Email address: jhowells@henleybankhighschool.co.uk
• Phone number: 01452 863372
• See more jobs: teaching-vacancies.service.gov.uk/organisations/henley-bank-high-school

Henley Bank High School is a 11 – 16 mixed comprehensive secondary school and is situated in Brockworth, Gloucester. We currently have 750 students on roll, with staff providing teaching, pastoral care and other support across the school. We had our first Ofsted inspection in June 2022 and were extremely proud of the outcome which was good in all categories. We are also extremely proud of the results our Year 11 students have achieved and the dedication that they and our staff have put in to achieve this is outstanding.

At Henley Bank High School, our aspiration is for all our staff and students to leave our school with practical wisdom gained through the teaching of intellectual, moral, civic and performance virtues. We build character implicitly, through our world class curriculum, teaching and learning in the classroom and explicitly through our Legacy Programme and Pastoral Systems. We aim to guide our students in becoming well rounded citizens of the future who can lead with honesty, integrity and resilience. The importance we place on this has been recognised through the school being awarded the Character Kitemark accreditation. Our Legacy programme and values of Ambition, Creativity, Confidence, Determination and Respect are the foundations of our Character Education programme.

All students have an entitlement to a broad, balanced and relevant curriculum. We believe that all students with additional needs should be taught wherever possible, with their peers in mainstream classes by subject specialists who use a range of teaching methods and strategies to develop students' knowledge, skills and understanding. Henley Bank High School was the winner of the NASEN Award for Secondary Provision which demonstrates the value that we place on our support provided within the classroom across all subjects within the school.

As a school, we really celebrate being a team and a ‘family’. This is crucial to us to ensure collaboration and support as well as ensuring that staff, students, parents/carers and the wider community feel invested in improving the school and the chances of success for our students. A huge amount of work has gone into developing this school over the last few years and we are so excited to welcome new members of staff to help continue this development, as well as bring their own ideas and enthusiasm.

We are ambitious about diversity and inclusion and very much look forward to receiving applications from candidates whose personal qualities and values reflect those in the person specification and whose experiences also place them in a strong position to deliver the challenges set out in the job description. We encourage applications from candidates regardless of age, disability, gender identity, sexual orientation, pregnancy, marital status, religion, belief, or race.

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