Compliance and Complaints Manager
Creative Education Trust, London, WC2E 9JD16 days remaining to apply
Start date details
As soon as possible
Closing date
28 June 2026 at 11:59pm
Date listed
12 June 2026
Job details
Job role
- Administration, HR, data and finance
Visa sponsorship
- Visas cannot be sponsored
Working pattern
- Part time: Part-time – 30 hours per week, ideally worked over 4 days (flexibility to spread across 5 days), 52 weeks per year
Contract type
- Permanent
Actual salary
- £32,432
What skills and experience we're looking for
Do you thrive on bringing clarity, consistency and confidence to complex processes? We are looking for an exceptional Compliance and Complaints Manager to play a vital role in supporting high standards, accountability and continuous improvement across our Trust.
Job Title: Compliance and Complaints Manager
Location: Home-based with occasional travel to Head Office and Schools within the trust
Salary: £40,000 Fully Time Equivalent (£32,432 per annum actual salary)
Start Date: ASAP
Contract Type: Permanent
Working Pattern: Part-time – 30 hours per week, ideally worked over 4 days (flexibility to spread across 5 days), 52 weeks per year
Application Closing Date: Sunday 28th June 2026
Interview Date: Friday 3rd July 2026 at our London Covent Garden Head Office
About You
As Compliance and Complaints Manager at Creative Education Trust, you’ll play a key role in supporting a culture of accountability, transparency and high standards across our schools. Working closely with the Head of Governance, you’ll lead on complaints coordination, compliance monitoring and operational assurance, helping to ensure consistent, professional and effective practice across the Trust.
Our ideal candidate has:
- Experience of working within compliance, governance, complaints handling or another regulated environment, with a strong understanding of confidentiality and professional standards.
- Excellent organisational skills, with the ability to manage competing priorities, maintain accurate records and oversee multiple compliance processes effectively.
- Confidence in handling sensitive matters with tact, diplomacy and professionalism, alongside strong communication and stakeholder management skills.
- Experience of monitoring compliance activity, identifying risks and supporting continuous improvement across teams or organisations.
- Strong attention to detail and the ability to interpret and apply statutory or regulatory requirements accurately.
- A collaborative and proactive approach, with the ability to build positive working relationships with colleagues across academies and central teams
- A commitment to high standards, equity and continuous professional development, aligned with the values of Creative Education Trust.
About the Governance Department:
The Governance department plays a crucial role in ensuring the effective management, compliance, and strategic direction of the Trust's academies. The governance framework is designed to uphold integrity, accountability, and a commitment to excellence across all schools within the Trust. This framework includes multiple layers such as the Trust Board, Academy Councils, and the Executive Leadership Team, all working collaboratively to oversee financial management, educational performance, compliance assurance, and strategic initiatives. The Governance and Compliance team supports these efforts, ensuring consistency, effective oversight, and adherence to the Trust's Scheme of Delegation.
What the school offers its staff
About Creative Education Trust:
Creative Education Trust is a growing network of 17 schools, educating over 13,500 children and young people across England. Since 2010, we’ve worked in partnership with communities to deliver an education that inspires ambition, promotes equity, and unlocks opportunity for every learner.
We believe every child has talent, every community has strength, and every school can be a place where excellence thrives. Our curriculum is rich, broad, and inclusive - designed to build knowledge, nurture creativity, and prepare students for the future.
We are united by a shared purpose: to transform lives through education. Our schools are places where students feel safe, supported, and empowered to lead their own lives with confidence. Through collaboration, high expectations, and purposeful leadership, we ensure that success is both expected and achieved - together. Visit our Trust website to explore how we support our staff and discover more about our mission, values, and opportunities.
Ready to Join Us?
Submit your application directly through our website. We warmly welcome visits to our school, and ifyou'dlike to arrange a visit or confidential conversation with the Line Manager, our friendly HR/Recruitment team is here to help. Reach out to us at recruitment@creativeeducationtrust.org.uk, andwe'llbe delighted toassistyou.Want to stay connected?Join our Talent Pool hereand be the first to hear about future opportunities.
Further information about the job
Essential Information:
Creative Education Trust (CET) is committed to Safeguarding and promoting the welfare of our children and young people by keeping them safe, we expect all our colleagues to share in this responsibility.
All shortlisted candidates are subject to online checks prior to interview.
The CET Recruitment Policy follows the guidance set out by Keeping Children Safe in Education, where all offers of employment are subject to an Enhanced DBS Check, separate Barred List Check, References and where appropriate a Prohibition from teaching search.
This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974.
CET is committed to developing, maintaining, and supporting an inclusive culture and environment for the benefit of its employees and the communities it serves.
Commitment to safeguarding
Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment.
Our recruitment process follows the keeping children safe in education guidance.
Offers of employment may be subject to the following checks (where relevant):
childcare disqualification
Disclosure and Barring Service (DBS)
medical
online and social media
prohibition from teaching
right to work
satisfactory references
suitability to work with children
You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.
Applying for the job
Apply for the job by following the link below.
CVs will not be accepted for this application.
View advert on school website (opens in new tab)Additional documents
If you need these documents in an accessible format, please contact the school.
About Creative Education Trust
- Type
- Multi-academy trust
- Email address
- recruitment@creativeeducationtrust.org.uk
Arranging a visit to Creative Education Trust
To arrange a visit and increase the chance of a successful application email recruitment@creativeeducationtrust.org.uk.
Head office location
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