Student Adviser Welfare (0.53 FTE)
New City College, New City College-Hackney Campus -, Falkirk St, London N1 6HQ, London, London, N1 6HQ18 days remaining to apply
Start date details
As soon as possible
Closing date
4 October 2026 at 11:59pm
Date listed
16 September 2026
Job details
Job role
- Student support, learning and progress
Visa sponsorship
- Visas cannot be sponsored
Working pattern
- Part time: 21 Hours, (3 days per weeks) working days to be discussed on application.
Contract type
- Permanent
Full time equivalent salary
- Between £42,000 to £44,300
Actual salary
- Between: £23,000 and £24,100
Additional allowances
Central London Allowance £1,248.
What skills and experience we're looking for
The Role:
The College is seeking a Student Adviser to provide welfare support to students, based at our Hackney campus. We are looking for an enthusiastic team player, who cares about making a difference, to join our friendly and experienced Bursary & Welfare team.
New City College is the largest college group in East London, and our Hackney Campus is a vibrant, diverse and welcoming place where staff play a vital role in maintaining a safe and inclusive learning environment. The campus is extremely well connected, making it easy to reach for both staff and students. It is located on Falkirk Street, London N1 6HQ, just a short walk from Hoxton Overground Station and within easy reach of Old Street and Shoreditch. The area is served by several local bus routes, offering convenient travel options across East and Central London. The campus also benefits from secure bike storage and good pedestrian access, providing flexible commuting choices for staff.
Key Responsibilities:
- Provide advice, information, and guidance to students on a range of welfare-related matters, including housing, homelessness, financial hardship, immigration, and benefits.
- Support students in accessing appropriate internal and external welfare and financial assistance.
- Signpost students to external support services, including charities, food banks, local authorities, and other community organisations.
- Contribute to the administration and delivery of bursary processes across the Group when required.
- Work collaboratively within the Bursary & Welfare Team to ensure students receive timely, effective, and appropriate support.
Who You Are:
The successful applicant will have experience of 1-1 advisory work and hold relevant qualifications. They will offer a professional service, keeping up to date with welfare-related local and national developments. It is essential to have experience of working in a diverse customer-centred environment, both face to face and over the telephone. Being able to work effectively under pressure is key.
What the college offers its staff
What We Offer:
- Pension: New City College provides a career average pension scheme for all staff (TPS or LGPS)
- Accessibility: All college sites are easily accessible for wheelchair users and via public transport (bus, DLR, or tube).
- On-Site Facilities: Free access to on-site gym facilities at some campuses and on-site cafes serving subsidised food and drinks.
- Staff Development: Five CPD (Continuing Professional Development) days per year, with access to industry-standard facilities and a collaborative working environment. Leading to opportunities for career advancement and professional development in a supportive setting.
- Financial Perks: Interest-free loans for annual travel season tickets. Health cash plan (reimbursement for dental, optical, and therapy treatments) and a completely confidential Employee assistance program.
- Discounts: Save money on day-to-day expenses, shopping, dining out, DIY, and travel.
For further information please contact Human Resources at recruitment@ncclondon.ac.uk.
About New City College:
New City College is proud to be an Ofsted Outstanding college, the largest in England to receive this top rating. With campuses across east London, south-west Essex, and two language schools, we are a sector leader in further education.
Joining NCC means becoming part of a forward-thinking, collaborative team committed to delivering high-quality education and skills that benefit our students and communities. We offer industry-standard facilities, expert staff, and strong partnerships with leading organisations. Our focus on future-ready skills and technology ensures students are well-prepared for higher education or employment, and employers trust us for staff training and development.
Following the merger of seven colleges, NCC has become one of the UK’s most influential FE providers, offering sixth form education, adult learning, apprenticeships, ESOL, EFL and SEND. With a turnover of £130 million, 20,000 students and 1,800 staff, we are a major force in the sector.
We are proud of our inclusive, diverse community and have a zero-tolerance approach to racism and discrimination. As we look ahead, we remain committed to investing in our people and resources to provide an excellent, supportive learning environment that meets the needs of both students and employers.
We are committed to building a workforce that reflects the diversity of the communities we serve and actively welcome applications from candidates from Black, Asian and Minority Ethnic backgrounds. This does not prevent any other candidate with or without a protective characteristic from applying for our jobs.
As the College supports a number of children and vulnerable adults, all staff are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Accordingly, all staff will be subject to an Enhanced DBS check, along with a check of the Children’s Barred List if engaged in regulated activity. Any offers of appointment may be withdrawn if these checks prove unsatisfactory. Self-disclosure will be required as part of the recruitment process. Failure to make a full disclosure or to provide sight of your DBS certificate may result in the withdrawal of your offer of employment. The College's DBS policy on the recruitment of ex-offenders is available upon request.
Further information about the job
Commitment to safeguarding
We are committed to safeguarding young people and vulnerable adults, and expect all staff and volunteers to share this commitment. Offers of employment are subject to pre-employment checks, which may include an Enhanced DBS check (with a Children’s Barred List check), references, right to work, medical clearance, online searches, and other relevant suitability checks. Unsatisfactory checks may result in an offer being withdrawn.
These roles are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974, applicants will be required to disclose relevant criminal convictions and cautions in accordance with the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.
Applying for the job
Apply for the job by following the link below.
CVs will not be accepted for this application.
View advert on college website (opens in new tab)Additional documents
If you need these documents in an accessible format, please contact the school.
About New City College
- Organisation type
- FE College, ages 14 to 99
- Education phase
- Sixth form or FE college
- Size
- No information available
- Age range
- 14 to 99
- Ofsted report
- View Ofsted report
- Website
- New City College website
- Email address
- recruitment@ncclondon.ac.uk
About New City College:
New City College is proud to be an Ofsted Outstanding college, the largest in England to receive this top rating. With campuses across east London, south-west Essex, and three language schools, we are a sector leader in further education.
Joining NCC means becoming part of a forward-thinking, collaborative team committed to delivering high-quality education and skills that benefit our students and communities. We offer industry-standard facilities, expert staff, and strong partnerships with leading organisations. Our focus on future-ready skills and technology ensures students are well-prepared for higher education or employment, and employers trust us for staff training and development.
Following the merger of seven colleges, NCC has become one of the UK’s most influential FE providers, offering sixth form education, adult learning, apprenticeships, ESOL, EFL and SEND. With a turnover of £130 million, 20,000 students and 1,800 staff, we are a major force in the sector.
We are proud of our inclusive, diverse community and have a zero-tolerance approach to racism and discrimination. As we look ahead, we remain committed to investing in our people and resources to provide an excellent, supportive learning environment that meets the needs of both students and employers.
We are committed to building a workforce that reflects the diversity of the communities we serve and actively welcome applications from candidates from Black, Asian and Minority Ethnic backgrounds. This does not prevent any other candidate with or without a protective characteristic from applying for our jobs.
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